[Remote] Field Service Technician

Note: The job is a remote job and is open to candidates in USA. ABB is a company that helps industries run leaner and cleaner, empowering employees to make a significant impact. In this role, you will execute service work, deliver quality customer service, and ensure customer retention while adhering to ABB's quality and safety guidelines.

Responsibilities

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points
• Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting
• Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available
• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements
• Build and maintain positive customer relationships to enhance satisfaction
• Identify potential new sales opportunities while addressing customer needs and communicate them internally
• Proactively detect potential equipment failures and recommend corrective actions
• Identify and suggest product and quality improvements
• Provide recommendations to management for improving operations and customer service
• Follow safety protocols and maintain safe work and environmental practices
• Report unsafe practices and incidents promptly

Skills

• Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with 1+ years' experience servicing critical power equipment OR Associates Degree in electrical technology with 3+ years' experience servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (5+ years) servicing critical power equipment
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization
• Advanced level of ability to use Microsoft Office products
• Moderate ability to Project Manage using MS Project or Excel
• Advanced ability to write test plans and reports detailing test results
• Advanced ability to stay organized and meet deadlines on administrative duties
• Collaborates well with others
• Works with a sense of urgency and ownership; until the job is complete!
• Candidates must already have work authorization that would permit them to work for ABB in the US

Benefits

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program
• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)
• ABB provides 11 paid holidays.
• Vacation is provided based on years of service for hourly and non-exempt positions.

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