Audio Video Field Service Engineer

Daktronics is a company that designs, engineers, manufactures, and supports digital LED display technology and audio systems. They are seeking an Audio Video Field Service Engineer to provide on-site and remote technical support for their equipment, ensuring customer satisfaction and system functionality.

Responsibilities

• Providing service, installation, or support during an event at a customer site
• Providing on-site technical and maintenance services for Control Systems and Display Systems
• Leveraging your knowledge by training our Service Partners
• Regularly participating in technical training on new and different products and systems to advance your technical knowledge to support Daktronics Customers
• Actively creating and updating knowledge base articles for internal/external use
• Perform other duties as assigned or needed to support the efforts of Daktronics
• Providing technical over-the-phone support to internal and external customers
• Responding to customers’ request for technical support primarily through incoming and proactive outbound calls
• Providing software application installation/configuration support along with 'how-to' assistance
• Troubleshooting and solving basic to sophisticated hardware and software technical issues

Skills

• Minimum of an associate degree plus relevant experience
• Bachelor's degree preferred
• Preferred majors include Electronics Engineering Technology, Computer Engineering Technology, A/V Broadcast, or similar programs
• Will consider non-technical bachelor's degree if applicant also has previous experience demonstrating technical learning ability
• Must be able to communicate effectively in a variety of settings
• Positively and professionally able to work in stressful situations
• Show personal commitment to continuously improve
• Display a can-do attitude in good and bad times
• Effectively exercise discretion and independent judgment
• Strong computer skills: Internet navigation, word processing, spreadsheets, and Daktronics internal programs
• Work effectively as a team member assisting when and where needed
• Comfortable working from a home office location
• Must be able to get a passport
• Able to work at heights or from a ladder and able to carry ladder/tools/parts from vehicle to work site
• Ability to lift, carry, and move up to 45 pounds
• Ability to work in a variety of environments, including cold/hot weather, small spaces
• Must be able to work nights and weekends based on pre-determined business need
• The selected individual must be able to travel by air and ground and comply with the Daktronics Driver Eligibility Policy to begin and maintain employment
• Fluent in English, written and verbal
• Applicants must be 18 years of age or older
• Daktronics does not sponsor, renew, or extend immigration visas for this position

Benefits

• Financial relocation assistance

Company Overview