[Remote] Member Advocate Specialist

Note: The job is a remote job and is open to candidates in USA. eHealth, Inc. is dedicated to guiding consumers through health insurance options. They are seeking a Member Advocate Specialist to support beneficiaries interested in hospital indemnity products, handling customer inquiries and ensuring a seamless experience during post-enrollment activities.

Responsibilities

• Serve as a key member of a dedicated Hospital Indemnity Plan (HIP) team, providing expert support to beneficiaries focused on hospital indemnity products
• Verify enrollment of new clients interested in Hospital Indemnity products and complete post-enrollment activities to assist customers in their newly enrolled plan
• Handle inbound customer service calls from existing members, address mailer campaigns regarding Hospital Indemnity plans, answering questions, resolving issues between carrier and member, and providing information about our complimentary services
• Identify and resolve member issues efficiently and effectively, ensuring a positive experience
• Assist members with questions related to their current plan, explain benefits included in their plan and how to use them
• Sell new Hospital Indemnity and Medicare Advantage plans, if needed
• Perform outbound calls from a dialer and complete post-enrollment activities along with helping members utilize their plan benefits included in their plans
• Accurately use the on-screen script and tools provided to help find client information, answer questions about our member’s plan, and efficiently document notes and outcome of the interaction
• Demonstrate eHealth’s values in your behaviors, practices, and decisions

Skills

• Ability to obtain your resident state health insurance license or currently possess an active health insurance license
• Ability to work a shift between 5:00 AM – 6:00 PM PST Monday through Friday and work overtime, weekends, and holidays as needed
• Strong organizational, interpersonal, and communication skills
• Ability to handle high call volumes and manage multiple tasks simultaneously
• High level of integrity and customer focus
• Comfortable with desktop computers, including knowledge of Office applications and web browsing

Benefits

• Milestone bonuses
• Comprehensive training and support
• A positive and collaborative work environment
• The opportunity to make a meaningful impact on our member community

Company Overview

Company H1B Sponsorship