Experienced Senior Statistics Architect – Voice of the Customer Data Platform | Big Data & Analytics Role (Remote/Hybrid Available)

Join arenaflex: Transform How We Listen to Our Customers

Are you ready to be part of something extraordinary? At arenaflex, we believe that every voice matters—especially the voice of our customers. We're looking for a talented Senior Statistics Architect to join our dynamic Customer Listening Team and help us revolutionize how we capture, analyze, and act upon customer feedback across the globe.

In this pivotal role, you'll be at the forefront of transforming our end-to-end Voice of the Customer (VoC) methodology. You'll work alongside passionate colleagues who are committed to delivering world-class customer experiences every single day. If you're someone who thrives in a collaborative environment, loves solving complex data challenges, and wants to make a real impact, we invite you to explore this exciting opportunity with arenaflex.

About arenaflex

At arenaflex, we don't just build businesses—we build relationships. With a legacy of trust and excellence, we've become a global leader in delivering exceptional customer experiences. Our commitment to integrity, inclusion, and innovation sets us apart in everything we do. We believe that when our colleagues succeed, our customers succeed, and our organization thrives.

Our culture is built on the foundation of collaboration and mutual respect. We celebrate diversity and ensure that every team member feels seen, heard, and valued. Here, you'll find an environment where your contributions truly matter, and where your professional growth is investable in. Whether you're working remotely, on-site, or in a hybrid arrangement, arenaflex supports flexible models that allow you to do your best work.

Each year, we receive over 5 million surveys from customers across our Consumer, Business, and Service Provider segments. This wealth of data drives our decisions, shapes our strategies, and enables us to continuously improve. As part of our Customer Listening Team, you'll help us make sense of this data and transform raw feedback into actionable insights that shape the future of our customer experience.

What You'll Do: Key Responsibilities

As our Senior Statistics Architect, you'll play a critical role in modernizing and enhancing our Voice of the Customer technology infrastructure. Your expertise will be instrumental in building robust data architectures that support our survey platforms, analytics, and reporting needs. Here's what you can expect in this role:

• Architect Data Solutions: Design and develop scalable data model architectures that support efficient data processing and standardized metric definitions across the organization.


• Lead Technology Transformation: Help build and maintain our new Voice of the Customer platform, sourced from Cornerstone and integrated with Qualtrics—our survey vendor of choice.


• Collaborate with Cross-Functional Teams: Work closely with product owners, process owners, and subject matter experts from Qualtrics and our Agile technology teams to define and deliver solutions that meet business needs.


• Develop Big Data Solutions: Create big data and batch/real-time analytical solutions using transformational technologies including Hadoop, HDFS, MapReduce, Hive, Spark, and Python.


• Drive Innovation: Design and develop software programs, build automation tools, and create consumer story analyses that deliver innovative solutions ensuring data quality and accuracy.


• Optimize Performance: Offer guidance to enhance capabilities that drive efficiency in computing programs using the big data ecosystem.


• Automate Processes: Proactively identify and automate manual tasks to improve quality and operational efficiency across the team.


• Partner with Stakeholders: Collaborate with partners across various business units to prioritize, define, develop, and test data for different use cases within the VoC end-to-end process.


• Business Requirements Translation: Work closely with application teams to define, shape, and capture business requirements, converting them into technical deliverables.


• Expand Voice of Customer Knowledge: Develop deep expertise in Voice of the Customer methodologies and leverage this knowledge to transform data within the Cornerstone big data platform.

What We're Looking For: Qualifications & Skills

Essential Qualifications

• Proven Experience: A minimum of 3+ years of hands-on development experience with Hive/Hadoop, PySpark, Python, Shell Scripting languages, along with deployment management and troubleshooting expertise for data-driven projects.


• Technical Proficiency: Strong working knowledge of big data technologies and their application in enterprise environments.


• Agile Methodology Experience: Familiarity with Agile delivery methodologies, including the ability to work in small increments and deliver value to business groups at regular intervals.


• Collaboration Skills: Demonstrated ability to work effectively with relationship managers and product owners to understand functional requirements and convert them into technical deliverables.


• Problem-Solving Abilities: Strong analytical skills with the ability to tackle complex data challenges and develop innovative solutions.

Preferred Qualifications

• Experience with Qualtrics or similar survey platforms


• Knowledge of customer experience and Voice of the Customer programs


• Experience in the financial services or retail industry


• Strong communication skills to present technical concepts to non-technical stakeholders


• Experience with real-time data processing and streaming technologies


• Knowledge of data visualization tools and techniques

Why arenaflex? Benefits & Perks

At arenaflex, we believe in taking care of our colleagues and their families. We offer a comprehensive benefits package designed to support your holistic well-being—physically, financially, and emotionally. Here's what you can expect when you join our team:

• Competitive Compensation: Attractive base salaries with bonus incentives that reward your contributions and performance.


• Financial Well-Being: Robust retirement savings plans and resources to help you achieve financial security.


• Flexible Work Arrangements: Choose the working model that suits you best—hybrid, on-site, or fully remote—depending on your role and business needs.


• Generous Parental Leave: Comprehensive paid parental leave policies to support you and your growing family (varies by location).


• Health & Wellness: Free access to international on-site health facilities staffed with nurses and doctors (available at select locations).


• Mental Health Support: Free and confidential counseling services through our Healthy Minds program.


• Professional Development: Extensive career development and education opportunities to help you grow your skills and advance your career.


• Learning Culture: Access to training programs, workshops, and certifications to keep your skills sharp and competitive.

Career Growth & Development

At arenaflex, your career journey is yours to shape. We invest heavily in the growth and development of our colleagues. As a Senior Statistics Architect, you'll have access to:

• Mentorship from industry experts and leaders in the field


• Cutting-edge projects that push the boundaries of technology and analytics


• Cross-functional exposure to different business units and disciplines


• Leadership development programs designed to help you advance into higher roles


• Continuous learning opportunities through our internal learning platform

We're committed to helping you reach your full potential. Whether you want to deepen your technical expertise or move into leadership roles, arenaflex provides the resources and support you need to succeed.

Our Culture & Work Environment

arenaflex is more than a workplace—it's a community. We pride ourselves on fostering an environment where every person can thrive. Our core values guide everything we do:

• Integrity: We do the right thing, even when no one is watching.


• Collaboration: We win together, supporting each other to achieve common goals.


• Inclusion: We celebrate differences and ensure everyone belongs.


• Innovation: We embrace change and continuously seek better ways to serve our customers.


• Customer Focus: Everything we do is driven by our commitment to delivering exceptional customer experiences.

When you join arenaflex, you're not just accepting a job—you're becoming part of a team that's leading the way in customer experience innovation. You'll work alongside talented colleagues who are passionate about what they do and committed to making a difference.

Ready to Make an Impact?

If you're excited about the opportunity to work with cutting-edge technologies, solve complex data challenges, and contribute to a team that's transforming how organizations listen to their customers, we want to hear from you!

At arenaflex, we believe that great talent deserves great opportunities. Join us and be part of a team that's leading the way in data-driven customer experience. Apply today and take the first step toward an rewarding career with endless possibilities.

Don't miss this chance to grow with a global leader. Apply now and let's shape the future of customer experience together!