Senior Technical Program Leader – Customer Data Platform & Adobe Experience Platform Strategy

Join arenaflex: Shape the Future of Customer Experience

Welcome to arenaflex, where innovation meets opportunity and every team member plays a vital role in our journey toward excellence. As a global leader in delivering exceptional experiences, we're not just connecting destinations—we're connecting people, ideas, and possibilities. Our commitment to innovation, diversity, and operational excellence has made us one of the most respected organizations in the industry.

We're currently seeking a highly skilled and motivated Senior Technical Program Leader to drive the success of our customer experience orchestration initiatives and Adobe Experience Platform (AEP) implementation. This is a pivotal role where you'll influence our organization's strategic direction while managing a diverse portfolio of use cases that impact millions of customers daily.

If you're a natural leader with a passion for technology, a track record of delivering complex programs on time and within budget, and thrive in a dynamic, collaborative environment, we want to hear from you!

What You'll Do: Key Responsibilities

As a Senior Technical Program Leader at arenaflex, you'll be at the forefront of our customer data transformation journey. Your expertise will be crucial in ensuring our initiatives are delivered with excellence while aligning with our overarching business objectives.

Strategic Leadership

• Drive the Customer Data Platform (CDP) strategy, ensuring full alignment with organization-wide objectives and business goals


• Lead the planning and implementation of enterprise-wide use cases, ensuring seamless alignment with enterprise desires and measurable outcomes


• Maintain a deep understanding of the ever-evolving industry landscape to incorporate best practices and emerging trends into program strategy

Program Management Excellence

• Create, maintain, and track comprehensive program plans and schedules, resource estimates, and roadblocks throughout the entire program lifecycle


• Monitor and track program progress meticulously, addressing any issues or delays proactively


• Implement robust program risk management strategies to mitigate potential barriers before they impact deliverables

Cross-Functional Collaboration

• Work closely with internal stakeholders and external partners to define application controls, governance structures, and success parameters


• Navigate complex challenges, providing innovative solutions and ensuring all teams align on a unified vision


• Establish clear communication channels across teams, ensuring transparency and fluidity in information dissemination


• Facilitate cross-departmental coordination and communication for smooth program execution

Technical Oversight

• Troubleshoot technical issues related to the platform and implement effective solutions


• Collaborate with IT and other teams to align on technology desires and implementations


• Keep abreast of the latest trends in customer data platform technologies and Adobe Experience Platform capabilities

Team Development

• Mentor and guide teams, fostering a culture of collaboration, innovation, and continuous learning


• Lead by example, demonstrating exceptional problem-solving abilities and strategic thinking

What We're Looking For: Minimum Qualifications

To succeed in this role, you'll need to bring a combination of technical expertise, leadership skills, and business acumen:

• Proven experience in program management, preferably in the field of customer data systems and personalization technologies


• Strong interpersonal skills with a flair for building and nurturing relationships across departments and stakeholder groups


• Exceptional problem-solving abilities, with the ability to see and solve both situational and systemic challenges


• Demonstrated leadership capabilities, with a track record of guiding teams to successful outcomes


• Strong technical aptitude, especially with customer data management and integration platforms


• Experience working in Digital, Ecommerce, Marketing, or Loyalty organizations


• A commitment to diversity – embraces diverse people, thinking, and styles


• Education: High school diploma, GED, or high school equivalency


• Authorization: Must be at least 18 years of age and authorized to work in the United States

What Will Give You a Competitive Edge: Preferred Qualifications

While not required, these qualifications will help you stand out:

• Professional certification in program or project management (PMP, CSM, or equivalent)


• Prior experience working with Adobe Experience Platform or similar customer data platforms


• Deep knowledge of omnichannel marketing techniques and implementation challenges


• Prior experience with enterprise Project Management tools including Adobe Workfront, JIRA, or similar platforms


• Experience in a large organization or Fortune 500 company

Why arenaflex: Benefits & Perks

At arenaflex, we believe that when our employees thrive, our organization succeeds. That's why we offer comprehensive compensation and benefits packages designed to support your professional and personal well-being.

Competitive Compensation

• Industry-leading base compensation for industry-leading performance


• Annual profit-sharing plan


• Performance incentives up to $1,200 annually through our Shared Rewards program


• 401(k) with 3% automatic contribution and 6% company match

Health & Wellness

• Multiple health plan options including co-pay and HSA-eligible plans


• Dental and Vision plans


• Fertility insurance for family planning


• Company-paid long-term disability insurance


• Elective short-term disability insurance options


• Company-paid basic life insurance

Work-Life Balance

• Two to five weeks of paid vacation based on tenure


• Seven paid personal days


• Seven to ten paid holidays


• Maternity + parental leave for up to 12 weeks at 100% pay for birthing parents


• Two weeks parental leave paid at 100% for non-birthing, adoptive, and surrogate parents


• Family and medical leave


• Back-up care days for children, elders, or pets

Professional Development

• Training to help employees keep climbing in their careers


• Upward and international mobility opportunities


• Mentorship and leadership development programs


• Learning programs to gain new skills to move ahead in your professional path


• Access to on-demand virtual libraries of learning and development resources


• Scholarship opportunities

Travel Perks

• Unlimited standby travel privileges everywhere arenaflex flies


• Discounts on confirmed airfare


• arenaflex Vacations and arenaflex Cargo discounts


• Waived annual fee on arenaflex SkyMiles Gold American Express card

Additional Perks

• Access to over 500 discounts and voluntary benefits


• Commuter benefits for employees who use alternative transportation


• Employee recognition programs


• Volunteer opportunities in local communities


• Access to 12 Business Resource Groups to connect with common interests

Our Culture: More Than Just a Workplace

arenaflex is more than an organization – it's a community of passionate individuals working together toward common goals. We believe in transparency, inclusion, and supporting our employees through every step of their journey.

Our leadership is committed to maintaining open communication channels, hosting regular virtual and in-person town hall meetings where every voice matters. We celebrate diversity of thought and background, knowing that different perspectives make us stronger and more innovative.

Whether you're looking to explore new opportunities, advance your career, make a difference in your community, or simply grow professionally, you'll find your path at arenaflex.

Ready to Take the Next Step?

If you're ready to join a team that's committed to excellence, innovation, and supporting each other, we encourage you to apply today. This is your opportunity to make an impact, grow your career, and be part of something truly special at arenaflex.

We can't wait to see what you'll bring to our team. Apply now and start your journey with us!

arenaflex is an Equal Employment Opportunity / Affirmative Action company and provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional process requirements. Supporting medical or religious documentation may be required if applicable.