**Experienced Customer Support Service Representative – Airport Operations Crew**

• *Join arenaflex, a leading private aviation company, in providing exceptional customer service to clients at the airport. As an Airport Operations Crew member, you will be the face of arenaflex, ensuring a seamless and enjoyable experience for our clients.**

• *About arenaflex**

arenaflex is a dynamic and innovative company that prides itself on providing top-notch customer service to its clients. With a strong commitment to excellence, arenaflex has established itself as a leader in the aviation industry. Our team of dedicated professionals is passionate about delivering exceptional service, and we are seeking like-minded individuals to join our crew.

• *Job Summary**

As an Airport Operations Crew member, you will be responsible for providing exceptional customer service to clients at the airport. This includes checking in and confirming clients' identification, labeling, lifting, and handling client baggage, booking, selling, and checking flight reservations, meeting and assisting with flight arrivals and departures, planning airplane seating for takeoff, facilitating client loading and unloading, and assisting clients with special needs. You will also be required to work in a fast-paced environment, using technology and airport equipment to provide efficient and effective service.

• *Key Responsibilities**

• Check clients' identification and verify their travel documents
• Label, lift, and handle client baggage
• Report flight arrivals, departures, and pre-loading data through the public location framework
• Communicate with clients to keep them informed and provide exceptional service
• Offer additional services to clients, such as "more speed" and "more space"
• Coordinate with colleagues and other departments to ensure seamless service delivery
• Assist with planning airplane seating for client loading and takeoff, including cleaning of seats, seat-pockets, and floor
• Operate airport equipment, such as client enplaning/deplaning equipment, such as Stream span, Super way, airstairs, etc.
• Assist clients with special needs, such as clients who require assistance with boarding
• Perform and pivot through all airport operations-related capabilities (gate, ticket counter, etc.)
• Other duties as assigned

• *Essential Qualifications**

• High school diploma or equivalent (GED)
• At least 18 years of age
• One year of customer service or sales experience
• Strong communication and listening skills
• Proficiency in written and spoken English
• Ability to complete a customer service evaluation
• Familiarity with the JetBlue Uniform Strategy Manual Principles
• Ability to work variable hours, including weekends and holidays
• Experience using a mouse, PC, keyboard, and basic word processing, email, and office applications
• Ability to use handheld radios and receivers to communicate with operations and make terminal announcements
• Ability to obtain and maintain a valid Security Identification Display Area (SIDA) ID
• Experience performing under pressure and within tight timeframes
• Depending on the location, may be required to have and maintain a valid Driver's Permit and a driving record that meets JetBlue Aviation's safety guidelines
• Depending on the location, may be required to obtain and maintain a US Customs Permit
• Available for occasional short-term travel (10%)
• Legally qualified to work in the country in which the position is located
• Approval to work in the US is required; this position is not eligible for visa sponsorship
• Pass a pre-employment drug test

• *Preferred Qualifications**

• Two years of customer service, volunteer, or sales experience
• Knowledge of customer service standards and practices
• Experience working with different types of payment (cash, credit cards, traveler's checks, etc.)
• Past carrier experience
• Bilingual abilities

• *Crewmember Assumptions**

• Regular attendance and reliability
• Ability to work adaptable hours, including weekends, holidays, and short-term shifts
• Willingness to make occasional trips to different locations for training or brief tasks
• Ability to maintain a professional appearance
• While working or traveling on JetBlue flights, and when time allows, all able Crewmembers are expected to assist with light cleaning of the airplane
• Fit with the JetBlue culture, or at least, demonstrate the JetBlue values of Health, Mindfulness, Respect, Energy, and Fun
• Advance JetBlue's #1 value of safety as a Health Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Strategy, and social norms
• Identify health or safety concerns, issues, incidents, or hazards that should be reported and report them as soon as possible and without hesitation, including JetBlue's private reporting systems (Aviation Health Activity Program (pronto) or Safety Activity Report (SAR))
• Comply with all relevant regulations, guidelines (FAA, OSHA, etc.) and Organization policies, procedures, and risk controls
• Maintain JetBlue's safety performance metric objectives and understand how they relate to their responsibilities and obligations

• *Equipment**

• PC and other office equipment
• Public Location Framework
• Fly bridge as well as air steps (Client enplaning/deplaning hardware)
• Handheld radios
• Unattended PC booths used to recognize and deal with Client reservations
• Light Emitting Diode (LED) screens and signs

• *Workplace**

• Airport environment
• Likely to climate and raised noise levels within airports
• Ability to stand for lengthy periods
• May be required to cover unpredictable tasks, which occasionally cause extended workdays

• *Physical Exertion**

• Moderate physical exertion expected by handling items up to 50 pounds regularly or 70-100 pounds occasionally with the help of others or equipment.

• *Compensation**

The base salary for this position begins at $15.00. Base salary is one part of arenaflex's comprehensive compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability insurance, basic life insurance, free space available travel on arenaflex, and more.

• *arenaflex is an Equal Opportunity Employer**

arenaflex is a Governmental policy regarding minorities in society and Equivalent Opportunity Employer. All qualified candidates will receive consideration for work regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against based on disability.

• *Apply Now**

Join our team of dedicated professionals and become a part of arenaflex's commitment to excellence. Apply now and take the first step towards a rewarding career in customer service.