**Experienced Customer Operations Advisor – Foodservice Equipment Installation & Client Relations Specialist**

Join arenaflex as a Customer Operations Advisor

Are you ready to become an essential part of one of the world's most recognizable beverage companies? At arenaflex, we're not just refreshing the world—we're redefining what it means to deliver exceptional customer experiences. As we continue evolving as a consumer-centric total beverage company, we're seeking a dedicated Customer Operations Advisor to serve as the vital link between our organization and our valued Foodservice customers.

This is your opportunity to join a dynamic team where your communication skills, technical acumen, and passion for customer service will make a tangible difference every single day. You'll be the face of arenaflex to our Foodservice partners, ensuring seamless equipment installations, resolving complex operational challenges, and building lasting relationships that drive mutual success.

What You'll Do For Us

As a Customer Operations Advisor at arenaflex, you'll play a pivotal role in coordinating equipment service requirements and ensuring our Foodservice customers receive world-class support. This dynamic position encompasses the coordination of new installations, replacements, flavor changes, equipment removals, and a wide variety of special projects that keep our beverage operations flowing smoothly.

Primary Responsibilities Include:

• Lead Customer Communications: Serve as the primary contact and trusted arenaflex Ambassador for diagnosing service issues and understanding business needs. Adopt and implement programs that enhance customer satisfaction and operational efficiency.
• Stakeholder Management: Provide timely, accurate updates to all stakeholders while troubleshooting operational issues. Steward crucial information to key decision-makers and Sales Executives, ensuring everyone stays informed and aligned.
• Project Coordination: Coordinate logistical details for restaurant closings, relocations, and remodels, ensuring seamless execution that minimizes disruption to our customers' operations.
• System Tracking & Monitoring: Monitor and track all activity in Thirsty, QuickBase, and/or other proprietary tracking systems. Maintain meticulous records that support continuous improvement initiatives.
• Installation Scheduling: Schedule installations, exchanges, buy-backs, or removals using arenaflex's advanced information systems, ensuring fulfillment that consistently meets or exceeds customer expectations.
• Issue Resolution: Research and resolve varying issues using information systems, providing expedient service, installation support, or order processing that keeps our customers operational.
• Customer Confirmations: Confirm service details with customers, including thorough follow-ups and order confirmations, to ensure complete customer satisfaction at every touchpoint.
• Asset Management: Manage the sourcing and delivery of assets and/or parts, utilizing arenaflex information systems to maintain optimal equipment availability.
• Inquiry Management: Handle inquiries and feedback diligently, maintaining comprehensive records in database tools to improve overall service performance and identify trends.
• Partnership Development: Establish strong partnerships with customers, clients, or third-party service providers to achieve shared goals and continuously improve service delivery.
• Order Processing: Process and expedite orders while effectively communicating demand for products or services across the organization.

Qualifications & Requirements

Education & Experience:

• High school diploma, GED, or an Undergraduate degree in Business Administration, Logistics, Supply Chain, or a related field.
• Minimum 2+ years of customer-facing experience in a call center, sales, or sales support role.
• Demonstrated background in beverage installations or related technical fields is highly preferred.

Essential Skills & Competencies:

• Superior Communication Skills: Exceptional verbal and written communication abilities that enable you to represent arenaflex professionally while building rapport with diverse customers.
• Relationship-Building Excellence: Natural ability to connect with customers, understand their needs, and foster long-term partnerships based on trust and mutual success.
• Technical Proficiency: Proficiency with technical software applications, including CRM systems, tracking platforms, and Microsoft Office Suite.
• Account Management Expertise: In-depth knowledge of Account Management including stewardship techniques and continuity of supply to ensure lasting, profitable partnerships.
• Problem-Solving Acumen: Excellent analytical and problem-solving skills with the ability to quickly identify issues and implement effective solutions under pressure.
• Leadership Capabilities: Strong leadership qualities that enable you to take initiative, guide customers through complex processes, and drive results.
• Industry Knowledge: Familiarity with distributor and distribution policies, along with an understanding of supplier fulfillment capabilities to meet customer and internal requirements.
• Technical Aptitude: Understanding of HVAC systems, refrigeration systems, and equipment installations is a significant advantage.

What We Can Do For You

At arenaflex, we believe that our people are our greatest asset. When you join our team, you become part of a global community of passionate individuals who are refreshing the world and making a difference every day. Here's what you can expect as a valued member of the arenaflex family:

Iconic & Innovative Brands

Our portfolio represents over 250 products with some of the most popular brands in the world. From timeless classics to innovative new beverages, you'll work with products that consumers know and love. This is your chance to be part of a company that has been a household name for over a century and continues to innovate and grow.

Expansive & Diverse Customer Base

We work with a diversified group of customers ranging from retail and grocery outlets to theme parks, movie theatres, restaurants, and many more. Every day presents new challenges and opportunities to deliver exceptional service across a wide range of business types and sizes.

Comprehensive Benefits Package

We offer a full range of medical, financial, and other benefits, dependent on the position. Our competitive compensation package includes base pay that varies depending on geography, job-related knowledge, skills, and experience. The pay range for this position is $64,700 - $77,600, with opportunities for growth and advancement.

Professional Development

We empower each and every one of our employees across the globe to prioritize their career development by building capabilities, developing new skills, and leaning into new experiences. We provide support and clarity on defining your own career path so you can thrive both personally and professionally.

Our Purpose and Growth Culture

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose—to refresh the world and make a difference. At arenaflex, we act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves.

We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve. We believe that our distinctive culture is one of the reasons our company continues to thrive after 130+ years of operation.

Why This Role Matters

As a Customer Operations Advisor, you won't just be handling customer inquiries—you'll be instrumental in maintaining the operational backbone of our Foodservice division. Your work ensures that restaurants, venues, and entertainment destinations across the country have the equipment they need to serve our beverages to millions of consumers.

This role offers the perfect blend of technical challenges and customer interaction. You'll leverage cutting-edge tracking systems, coordinate complex installations, and develop relationships that last for years. Every day brings new opportunities to learn, grow, and make a measurable impact on our business and our customers' success.

Join Our Team

If you're ready to take the next step in your career and join a company that values innovation, diversity, and customer excellence, we encourage you to apply today. We're looking for individuals who are curious, empowered, inclusive, and agile—people who want to make a difference not just in their careers, but in the world around them.

At arenaflex, we believe that a diverse, equitable, and inclusive workplace makes us a stronger and more innovative company. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, or basis of disability or any other federal, state, or local protected class.

We collect personal information as part of the job application and offer of employment in accordance with industry standards, best practices, and in compliance with applicable privacy laws.

Ready to refresh your career? Apply now and become part of the arenaflex family where innovation has been at the heart of our story since 1886—and continues to drive us forward today.