Senior Statistics Architect – Voice of the Customer Data Platform & Analytics Innovation

Join arenaflex: Shape the Future of Customer Experience Analytics

Are you ready to be part of something extraordinary? At arenaflex, we believe that every team member's contributions directly impact our organization's success. We win together as one unified crew, committed to upholding our core values and delivering world-class customer experiences every single day. We operate with unwavering integrity in an environment where every person feels seen, heard, and valued for who they are.

With over 5 million customer surveys received annually across our Consumer, Business, and Service Provider divisions, the Customer Listening Team plays a pivotal role in understanding what matters most to our clients worldwide. We're seeking a talented Senior Statistics Architect to lead the transformation and innovation of our end-to-end Voice of the Customer (VoC) program.

This is a fully remote position, offering you the flexibility to work from the comfort of your home while contributing to a globally recognized organization. If you're passionate about data, thrive in collaborative environments, and want to make a meaningful impact on customer experience, we invite you to explore this exciting opportunity with arenaflex.

About the Role

As a Senior Statistics Architect at arenaflex, you'll be at the forefront of revolutionizing how we capture, process, and derive insights from customer feedback. You'll work closely with product owners, subject matter experts from our survey technology partners, and agile development teams to build robust data architecture that powers critical business decisions.

Your primary responsibility will be to support the development and maintenance of our innovative Voice of the Customer technology platform, sourced from our cornerstone systems and integrated with our survey and dashboard infrastructure. This role offers the unique opportunity to work with cutting-edge big data technologies while making a tangible difference in how arenaflex understands and serves its customers.

Key Responsibilities

• Collaborate with Application Teams: Work closely with business and technical teams to define, structure, and capture comprehensive business requirements that drive our customer experience initiatives.
• Drive Voice of the Customer Innovation: Deepen your expertise in VoC methodologies and leverage this knowledge to design and transform data infrastructure within our cornerstone Big Data platform.
• Architect Data Solutions: Design and build robust data model architectures that support optimal data processing and establish standardized metric definitions across the organization.
• Enable Advanced Analytics: Facilitate big data and batch/real-time analytical solutions using transformational technologies including Hadoop, HDFS, MapReduce, Hive, Spark, and Python to deliver innovative solutions ensuring data quality and accuracy through rigorous testing.
• Optimize Computing Performance: Provide technical guidance to enhance capabilities that drive efficiency in computing systems using our massive data ecosystem.
• Power Consumer Story Analysis: Lead consumer narrative analysis and elaboration, design and develop software programs, and create automation tools that streamline operations.
• Automate for Excellence: Proactively identify and automate manual tasks to improve quality and operational efficiency across the team.
• Cross-Functional Partnership: Collaborate with partners from various business units to prioritize, define, develop, and test data solutions for diverse use cases as part of our comprehensive VoC program.

Essential Qualifications

• Technical Expertise: Minimum 3 years of hands-on development experience with Hive/Hadoop, Pyspark, Python, Shell Scripting languages, along with release management and troubleshooting understanding for data-driven projects.
• Stakeholder Collaboration: Demonstrated ability to actively collaborate with relationship managers and product owners to understand functional requirements and convert them into technical deliverables.
• Agile Methodology: Familiarity with Agile delivery methodologies where small increments of a product are introduced at regular intervals to business stakeholders.
• Data Architecture Skills: Strong background in designing and implementing data architectures that support large-scale processing and analytics.
• Communication Skills: Excellent written and verbal communication abilities to articulate complex technical concepts to both technical and non-technical audiences.

Preferred Qualifications

• Experience with Qualtrics or similar survey platforms


• Knowledge of real-time streaming data processing frameworks


• Background in customer experience or voice of customer programs


• Experience working in multinational or distributed team environments


• Understanding of data visualization tools and dashboard development

Why arenaflex?

At arenaflex, we genuinely care about our colleagues and their families. We offer comprehensive benefits and programs that support their holistic well-being throughout every stage of life. Your physical, financial, and intellectual health are our priorities.

Compensation and Benefits

• Competitive Base Salaries: We offer industry-competitive compensation packages that reflect your skills and experience.
• Performance Incentives: Bonus programs that reward your contributions to our shared success.
• Financial Wellness: Robust support for financial well-being and retirement planning to help you secure your future.
• Flexible Work Models: Choose the arrangement that works best for you with hybrid, onsite, or fully virtual options depending on role requirements.
• Generous Parental Leave: Comprehensive paid parental leave policies (varies by location) to support families during important life moments.
• Health Facilities: Free access to international on-site health facilities staffed with qualified nurses and doctors (location-dependent).
• Mental Health Support: Free and confidential counseling services through our Holistic Minds program.
• Professional Development: Extensive career development and educational opportunities to help you grow professionally.

Our Culture

arenaflex is more than just a workplace – we're a community committed to excellence, integrity, and belonging. We believe that diverse perspectives drive innovation, and we create an environment where everyone has the opportunity to thrive. Our culture emphasizes collaboration, continuous learning, and making a meaningful impact.

When you join arenaflex, you become part of a team that's leading the way in customer experience. You'll work alongside talented professionals who are passionate about what they do, and you'll have the support you need to grow your career and achieve your goals.

Ready to Make an Impact?

If you're excited about leveraging your technical expertise to transform how we understand and serve our customers, we'd love to hear from you. This is an opportunity to work with cutting-edge technology, make a real difference in customer experience, and grow your career with a globally recognized leader.

Take the next step in your career journey. Apply now and become part of the arenaflex team where your contributions matter, your voice is heard, and your potential is unlimited.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply today and let's lead the way together!