Customer Service Professional – Remote/Hybrid Financial Services Representative (Life Insurance & Wealth Solutions) – Help Customers Achieve Financial Wellness

About arenaflex

Welcome to arenaflex, where we believe that everyone deserves the opportunity to achieve financial security and peace of mind. For over a century, arenaflex has been at the forefront of the financial services industry, helping individuals and families plan for their futures, protect their loved ones, and build lasting wealth. Our mission is simple yet profound: to make lives better by solving the financial challenges of our changing world.

As a multinational financial services leader with operations spanning the United States, Asia, Europe, and Latin America, arenaflex leverages its heritage of life insurance and asset management expertise to help our customers grow and protect their wealth. Our iconic rock symbol has become an icon of strength, stability, expertise, and innovation—qualities that define who we are and how we serve our millions of customers worldwide.

At arenaflex, we recognize that our greatest asset is our people. We are proud to foster an inclusive and diverse environment where every team member can thrive, grow as a professional, and make a meaningful impact. If you're looking for more than just a job—if you want a career where you can truly make a difference—we invite you to join our team.

Position Overview

Are you passionate about helping others? Do you thrive in a dynamic, fast-paced environment where every day brings new challenges and opportunities? If so, arenaflex is looking for talented Customer Service Professionals like you to join our growing team!

This exciting opportunity offers the flexibility of remote work following successful completion of our comprehensive hybrid training program. You'll be the first point of contact for our customers, providing exceptional service across multiple channels while helping individuals navigate their financial journeys. This isn't your typical call center position—this is a gateway to a rewarding career in financial services where you can develop technical expertise, critical thinking skills, and a deep understanding of life insurance solutions.

As a Customer Service Professional at arenaflex, you'll interact with customers who have complex financial needs, providing them with the guidance and support they need to make informed decisions about their financial futures. Whether you're troubleshooting a question about website navigation or having in-depth conversations about life insurance policies and retirement planning, your mission remains the same: to help customers make clearer decisions and achieve financial wellness.

What You'll Do

Your role as a Customer Service Professional will be diverse, engaging, and incredibly meaningful. Here's what you can expect:

• Customer Engagement: Serve as the primary point of contact for customers via phone, email, and online channels, delivering a customer-centric, multi-channel, low-effort experience that exceeds expectations.


• Issue Ownership: Commit to owning customer issues from start to finish, ensuring each interaction is resolved thoroughly and satisfactorily.


• Product Expertise: Learn, retain, and solution on numerous product offerings across several different business lines, including life insurance, annuities, retirement-related services, and wealth management solutions.


• Technology Utilization: Leverage technology to drive customer self-service and identify opportunities to enhance processes and improve the overall customer experience.


• Problem Solving: Think on your feet and be flexible in creating solutions for a variety of personalities and customer types, always with compassion and empathy.


• Multi-Channel Support: Efficiently troubleshoot challenges across multiple channels while maintaining high-quality service standards.


• Financial Wellness Guidance: Identify additional customer needs and offer tailored solutions that improve their overall financial wellness.


• Process Improvement: Collaborate with peers and leadership on process design, training innovation, and continuous improvement initiatives.


• Community Involvement: Participate in company events and volunteer opportunities that enhance your personal and professional skills while giving back to your community.

What We're Looking For

We're seeking individuals who are self-starters, dependable to their core, and possess the grit, tenacity, and initiative to succeed in a dynamic environment. The ideal candidate will have:

Essential Qualifications:

• Strong customer service orientation with a genuine passion for helping others


• Excellent interpersonal and communication skills (both oral and written)


• Proven record of dependability, punctuality, and reliable attendance


• Ability to learn and retain large amounts of technical information in a relatively short period


• Receptiveness to detailed and frequent performance feedback


• Proficiency with keyboarding and Windows-based applications, including the Internet


• Ability to excel in a team environment as well as work well independently


• Strong organization and prioritization skills


• Ability to think like the customer with a passion for delivering top-quality service


• Availability to work training hours from 9:00 AM to 5:00 PM Eastern Time


• Flexibility to work any shift between 8:00 AM and 6:00 PM Eastern Time Monday through Friday after training (shift will be 10:00 AM to 6:00 PM Eastern Time)


• Candidates must be located within commuting distance to our Fort Wash, PA or Jacksonville, FL office

Preferred Qualifications:

• Financial services industry knowledge is a plus


• College degree strongly preferred


• Previous customer service experience in a call center or retail environment


• Familiarity with life insurance products and financial planning concepts

Technical Requirements for Remote Work

Since this position offers remote work flexibility, successful candidates must be able to provide the following:

• Internet service provider plan with at least 25 Mbps download speeds


• Wired Ethernet connection (connected into router, Wi-Fi extender, or MESH)—Wi-Fi connections are not approved


• USB wired headset with noise cancellation feature


• Capability to handle calls with a cell phone (unlimited data and minutes required) or a landline


• Quiet, distraction-free area in your home for work


• Willingness to troubleshoot internet issues or outages with your service provider as necessary


• Reliability and dependability throughout the extensive training program

What You Can Expect

At arenaflex, we believe in investing in our people and providing opportunities for growth and development. Here's what you can expect as part of our team:

• Career Development: Build a long-term career with exposure to multiple parts of the business, gaining skills and experience that will enhance your career trajectory.


• Fast-Paced Environment: Work in a dynamic, collaborative environment where no two days are the same.


• Tiered Promotional Opportunities: Advance based on performance, with clear pathways to leadership roles.


• Meaningful Work: This is more than a contact center role—it's an opportunity to improve lives through financial wellness.


• Comprehensive Training: Receive thorough training that prepares you for success in your role.


• Collaborative Culture: Work alongside talented peers and leaders who are committed to your success.

Compensation and Benefits

arenaflex offers a competitive and comprehensive compensation package that recognizes your skills and contributions:

• Salary Range: $41,100 - $61,300 per year (commensurate with experience and location)


• Performance Incentives: Eligibility to participate in discretionary annual incentive programs


• Health Coverage: Comprehensive medical, dental, and vision care plans


• Financial Security: 401(k) retirement plan with company contributions


• Time Off: Generous paid time off, holidays, and paid volunteer days


• Professional Development: Tuition reimbursement and continuous learning opportunities


• Work-Life Balance: Remote work options and flexible scheduling


• Recognition: Award and recognition programs that celebrate performance and achievements

Our Culture and Values

At arenaflex, we are committed to fostering a culture of diversity, equity, and inclusion. We believe that our strength and success are directly linked to the quality and skills of our diverse team members. We are dedicated to creating an environment where every individual can thrive and be their authentic self.

Our commitment to diversity, equity, and inclusion is integral to our culture, talent management, community engagement, and business strategy. We are focused on accelerating equity for all and building an inclusive workplace where every team member can contribute their unique perspectives, ideas, and experiences.

We value diversity and are passionate about leading the fight against inequity. We as an organization recognize the importance of creating a safe space where the voices, identities, ideas, and experiences of our community can be amplified. If you share our commitment to these values, we encourage you to apply and join our team.

Join the arenaflex Team

We can't promise that the work will always be easy, but we can promise that it will be time well spent establishing a career with an award-winning industry leader. Every customer interaction is unique, and we value the opportunity each one brings to make a positive impact on someone's life.

If you think you have what it takes to succeed in this role—a positive attitude, strong communication skills, and a genuine desire to help others—we want to hear from you! Apply now to take the first step toward a rewarding career with arenaflex.

arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition, or any other characteristic protected by law.