Customer Experience Strategic Support Analyst – Remote Live Phone & Digital Support | $70,000-$80,000 Annual Compensation | Full-Time Opportunities

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Join arenaflex as a Customer Experience Strategic Support Analyst

Are you ready to take your career to the next level with a global leader in connected commerce? arenaflex is seeking a talented and motivated Customer Experience Strategic Support Analyst to join our dynamic team. This is a fantastic opportunity for professionals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences while driving strategic solutions that impact millions of customers worldwide.

At arenaflex, we believe that every interaction is an opportunity to create lasting impressions and build enduring relationships. As a Customer Experience Strategic Support Analyst, you will play a critical role in shaping how our customers perceive and interact with our brand, ensuring their journey with us is seamless, efficient, and satisfying.

About arenaflex

arenaflex connects people and possibilities worldwide, operating one of the largest transportation and logistics networks. Our vision is to be the world's most engaged promoters of connected trade where open boundaries, new markets, and fair, sustainable practices are the standard for the billions of individual supply chains being handled each day in our always-on, mobile-first world.

We represent transparency, access, and opportunity. We lead deliberate innovation, champion entrepreneurs, advocate for sensible regulation, and empower individuals and their place in the age of independence and artificial intelligence. We fight for our clients, a more sustainable planet, and an ethical marketplace.

Our commitment to excellence has earned us numerous accolades, including recognition by FORTUNE Magazine as one of the "World's Most Admired Companies," Newsweek's "America's Most Trustworthy Companies," and Forbes' "America's Best Large Employers." We are proud to have been named one of "America's Greatest Workplaces for Diversity" and to appear on multiple FORTUNE annual honor rankings.

Position Overview

We are looking for a skilled Customer Experience Strategic Support Analyst to join our team. In this role, you will leverage your expertise to design, develop, and implement cost-effective supply chain solutions that address customer needs and resolve customer experience issues. You will support projects that directly impact customer journeys, driving evaluated value-add solutions for both customers and the organization.

This position offers the unique opportunity to work remotely, providing phone and live support to customers while contributing to strategic initiatives that shape the future of our customer experience capabilities.

Key Responsibilities

• Solution Design & Development: Utilize available resources to design, develop, and implement financially savvy, supply chain solutions that address customer needs and resolve customer experience issues with precision and creativity.
• Project Support: Support projects that directly impact customer journeys, driving evaluated value-add solutions for both the customer and arenaflex organization.
• Data Analysis: Analyze customer and service performance data to support strategic plan development and identify opportunities for improvement.
• Stakeholder Relations: Maintain positive, effective relationships with key internal and external contacts, including presenting analytical results and solution recommendations to partners on a regular cadence.
• Data Accuracy Review: Review and resolve any data accuracy issues including valuation, country of origin, unit of measure, and orders.
• Documentation Support: Collaborate with internal and external parties to obtain supporting documents for import clearance activities.
• Reconciliation Support: Support reconciliation processes to ensure accuracy and compliance across all operations.
• Regulatory Compliance: Ensuring import activities comply with government regulations and established guidelines.
• Process Management: Define, enable, run, and operate processes and systems as related to customs import controls.
• Record Keeping: Maintain processes, controls, record keeping, and audit readiness regarding import entry operations.
• Quality Improvement: Apply quality principles to identify process improvement opportunities, determine available options, execution strategies, and make recommendations to management.
• Travel Requirements: Some travel may be required for this position.

Minimum Qualifications

• Bachelor's degree from an accredited institution or equivalent professional experience.


• Two (2) years of work experience in external customer issue resolution with a proven track record of success.


• Demonstrated proficiency in business software applications, including Microsoft Office suite and customer relationship management systems.


• Excellent communication skills, both verbal and written, with the ability to effectively interact with diverse stakeholders.


• Strong analytical and problem-solving abilities with attention to detail.


• Ability to work independently and as part of a collaborative team environment.

Preferred Skills & Experience

• Logistics Expertise: Coordination of air and sea shipments, including scheduling, routing, document preparation, and tracking.


• Customs Experience: Hands-on experience with customs import controls and clearance processes.


• Professional Certifications:
  
  
  
  • Certified Export Specialist (CES)
  
  
  • Certified Customs Specialist (CCS)
  
  
  • Master Export Specialist (MES)
  
  
  • Customs Broker License (CBL)
  
  
  
  


• Quality Certifications: Quality improvement certification and/or experience such as QDM, Six Sigma, Total Quality Management, or related methodologies.


• Technical Proficiency: Advanced knowledge of supply chain management systems and data analysis tools.


• Industry Knowledge: Strong understanding of international trade regulations, import/export compliance, and logistics operations.

Work Environment & Culture

At arenaflex, we recognize that our people do their best work when they have an outstanding benefits package to support them. We offer a competitive salary and annual bonus opportunity, comprehensive medical, vision, and dental coverage at limited employee cost, a generous 401K match, tuition reimbursement for professional development, and a flexible work environment that helps you balance it all.

We also believe it's important for our team members to have time to unwind and recharge. That means generous paid vacation available from day one, paid parental leave (including for new parents), paid sick leave, and additional time off.

Our culture is built on a foundation of safety, ethical and professional standards, and dedication to the needs of our customers and communities. We are committed to connecting people and possibilities across the globe responsibly and ingeniously, with an ambitious goal to achieve carbon-neutral operations by 2040.

Career Growth Opportunities

Joining arenaflex as a Customer Experience Strategic Support Analyst opens doors to extensive career advancement opportunities. As you grow within the organization, you will have access to:

• Professional development programs and continuous learning opportunities.


• Mentorship from industry experts and leaders in the logistics and supply chain field.


• Cross-functional exposure to various business units and operational areas.


• Leadership development programs designed to prepare you for senior roles.


• Internal mobility opportunities to explore different career paths within the organization.


• Industry-recognized certifications and training reimbursement.

We invest in our people because they are our greatest asset. Your growth and success are integral to our collective achievement.

Compensation & Benefits

Annual Salary Range: $70,000 - $80,000 per year

This salary range is provided as a reasonable estimate of the current starting salary range for this position. Factors that may be used to determine your actual compensation may include your specific skills, your work location, how many years of experience you have, and comparison with other employees currently in this role.

Additional Compensation: Annual bonus opportunities and performance-based incentives.

Comprehensive Benefits Package:

• Medical, vision, and dental coverage at reduced employee rates


• Generous 401(k) matching program


• Tuition reimbursement for continuing education


• Flexible work arrangements


• Paid time off starting from day one


• Paid parental leave


• Paid sick leave


• Additional time off and holiday pay


• Employee assistance programs


• Professional development opportunities

Work Locations

While this position offers remote work capabilities, we have preferred locations for these positions in Memphis, Tennessee; Pittsburgh, Pennsylvania; Houston, Texas; Plano, Texas; Harrison, Arkansas; or Akron, Ohio. However, positions may be found anywhere within the United States, and we are open to discussing flexible arrangements for the right candidates.

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Government Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetics, disability, or protected Veteran status.

arenaflex does not discriminate against qualified individuals with disabilities as to application for employment procedures, hiring, and other terms and conditions of employment. Further, arenaflex is prepared to provide reasonable accommodations for the physical or mental limitations of a qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

How to Apply

If you are ready to join a team of dedicated professionals and contribute to shaping exceptional customer experiences, we want to hear from you!

To apply, please submit your current resume (Microsoft Word or PDF format only) and complete the work screening survey by the closing date indicated in the job posting.

Required Documents:

• Resume (Microsoft Word or PDF format)


• Qualifications certificate with mark sheets


• Passport size photographs


• Signature

Join arenaflex and become part of a team that is transforming the way the world connects, trades, and grows. Your career journey starts here!

arenaflex. Where today meets tomorrow.