Welcome to arenaflex, where we're transforming the way people think about fashion consumption. We're pioneering the future of wardrobe access through our innovative Closet in the Cloud concept, disrupting the traditional fashion industry and inspiring millions of customers to embrace a more joyful, sustainable, and financially savvy approach to getting dressed every single day.
As the ultimate destination for circular fashion, arenaflex offers unprecedented access to designer apparel, accessories, and home decor from over 700+ brand partners. Our proprietary technology platform and one-of-a-kind reverse logistics operation have made us a leader in the subscription fashion space. Under the visionary leadership of our CEO and Co-Founder, we've been recognized as a Disruptor 50 company by CNBC five times in the past decade, named to Fast Company's Most Innovative Companies list multiple times, and continue to change the way the world experiences fashion.
At arenaflex, Customer Experience isn't just a department – it's the heartbeat of our entire organization. Our team members are the frontline ambassadors who bring our mission to life every single day, empowering customers to feel their absolute best. We've been affectionately called "fit gurus," "shipping virtuosos," and even "fashion therapists" by the customers we serve. That's because at arenaflex, we don't just answer questions – we solve problems, build relationships, and create memorable experiences that keep our customers coming back.
When you join our Customer Experience team, you're not just taking a job – you're becoming part of a supportive, high-performing team that's committed to excellence. Our team leaders are dedicated to helping you grow, develop, and succeed in your role. We believe that when our team members thrive, our customers thrive, and our business thrives.
We're currently seeking talented Customer Experience Associates (CXA) to join our remote team and help us deliver the exceptional "Cinderella Experience" that has become synonymous with the arenaflex brand. In this role, you'll act as a subject matter expert, providing empathetic, detail-oriented solutions to our customers across multiple communication channels. You'll be trained and positioned for optimal effectiveness, with comprehensive preparation to ensure you're ready to represent our brand with confidence and expertise.
This is a part-time position offering approximately 20 hours per week. We operate in a seasonal business, so flexibility is key. Depending on business needs, your weekly hours may range between 15-29 hours. We value associates who can adapt to these seasonal fluctuations and remain committed to delivering outstanding service regardless of volume.
All new hires must complete our comprehensive 4-week virtual training program. Training runs Monday through Friday from 9:30 AM to 4:00 PM EST. This intensive period includes orientation, product education, system training, and soft skills development. Upon completion, you'll be required to pass an assessment to verify your knowledge and readiness. After successfully completing training, you'll begin your scheduled part-time shifts.
We have several shift options available to accommodate different schedules:
This is a remote position; however, candidates must reside as permanent residents in one of the following states (international remote work is prohibited): Massachusetts, Colorado, Oregon, Texas, Illinois, Arizona, Florida, Virginia, Tennessee, or Kansas.
The starting pay rate for this position varies by work location and is non-negotiable:
arenaflex provides all necessary equipment including a laptop and headset. You will need to provide high-speed internet access from a cable or fiber provider with a minimum 10Mbps connection.
As a Customer Experience Associate at arenaflex, you'll play a pivotal role in shaping our customer relationships. Your daily responsibilities will include:
We're looking for candidates who bring the right attitude and aptitude to succeed in this role. Here's what makes someone successful at arenaflex:
To be successful in this role, you'll need:
At arenaflex, we believe in investing in our people. When you join our Customer Experience team, you're opening the door to numerous growth opportunities. Many of our current team leads and managers started in CX roles and advanced because they demonstrated the dedication and skills we're looking for. You'll receive:
Even though this is a remote position, you'll never feel alone at arenaflex. We maintain a strong virtual community through regular team meetings, collaborative tools, and ongoing communication. Our culture is built on mutual respect, transparency, and a shared commitment to excellence. We celebrate wins together, support each other through challenges, and continuously strive to create an inclusive environment where everyone can thrive.
While this is a part-time position, arenaflex values all team members and offers competitive benefits including:
arenaflex is more than a company – we're a movement. We're changing the way people think about fashion, sustainability, and personal style. Every day, our team members help customers feel confident, beautiful, and ready for life's moments big and small. If you're passionate about delivering exceptional experiences, thrive in a fast-paced environment, and want to be part of something transformative, we want to hear from you.
Apply today and become part of the arenaflex family. Together, we'll continue revolutionizing the fashion industry one customer interaction at a time.
arenaflex is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state or local law.