Technology Support Technician

Sport Clips Haircuts is a leading hair care franchise focused on delivering exceptional experiences to clients. They are seeking a Technology Support Technician to support corporate teams and retail locations by ensuring technology systems run smoothly and efficiently.

Responsibilities

• Set up, image, and deploy laptops and workstations for in-office and remote employees
• Troubleshoot and resolve hardware and software issues to keep teams productive
• Support internal platforms and applications used across the business
• Train and guide team members so they can get the most out of our tools
• Support retail operations with a focus on POS systems and kiosks
• Quickly resolve store-level tech issues to minimize downtime
• Track and manage IT assets with accuracy and attention to detail
• Perform upgrades and maintenance to keep systems compliant and reliable
• Maintain strong security practices and protect company data
• Stay current on emerging threats and best practices
• Provide friendly, effective support to end-users
• Document all work in our ITSM system (Jira) for visibility and tracking
• Partner with IT and business teams to improve processes
• Help build and maintain a knowledge base to empower users

Skills

• 1+ years of IT support experience or equivalent (Degree, A+, or hands-on experience)
• Strong troubleshooting skills across hardware, software, and networking
• Experience with Windows, macOS, and Microsoft 365
• Knowledge of networking basics (VPN, TCP/IP, DNS, DHCP, firewalls)
• Familiarity with POS systems and retail tech environments
• Experience with ticketing systems like Jira
• Ability to think critically and solve issues end-to-end
• Comfortable working independently and managing multiple priorities
• Excellent communication skills—technical and non-technical
• Patient, friendly, and professional approach to user support
• Strong customer-first mindset, even under pressure
• Eagerness to learn new tools and technologies
• Adaptability in a fast-changing environment
• Team-oriented with a willingness to share knowledge
• Ability to lift up to 50 lbs (equipment setup)
• Occasional travel for on-site support
• Flexibility for after-hours or weekend support when needed

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources

Company Overview

Company H1B Sponsorship