Billing Services Technician (Hybrid)

Selective Insurance is a midsized U.S. domestic property and casualty insurance company with a strong financial performance history. They are seeking a Billing Services Technician to manage agency billed receivables, process billing transactions, and ensure compliance with legal and regulatory requirements.

Responsibilities

• Manage assignment of accounts for P&C agency billed accounts with low and medium complexity
• Review and process billing transactions on related work items to ensure accurate invoicing while supporting receivable management
• Process payments on P&C transactions and process exception items timely and accurately
• Processes return payments from Lockbox or credit card
• Manage exception processing for automatic payment withdrawals and agency payment enrollments
• Meet or exceed customer and agent expectations for service quality by responding to internal and external customer inquiries promptly and completely
• Conduct appropriate follow-up to maintain or correct account/policy based on level of authority
• Communicate resolution to all appropriate parties
• Ability to manage, create and format simple reports in Excel
• Participate in automation enhancements or workflow improvements
• Foster positive relationships with agents and outside Selective personnel to effectively communicate billing and payment issues to these groups
• Collaborate with internal business partners to resolve processing problems that could affect balancing, compliance and customer service
• Participate in insurance education and skill development programs as needed

Skills

• Strong adherence to detail and accuracy
• Strong customer service skills and results oriented
• Strong communication (verbal and written) and negotiation skills
• Ability to work independently and solve problems
• Ability to handle a high volume of work
• High school diploma or equivalent required
• 1-3 years record or bookkeeping
• 1-3 years customer service or related experience
• Proficient in MS Office Software (Excel, Word, Outlook, etc.)
• Experience with insurance products and/or premium development recommended

Benefits

• Comprehensive health care plans
• Retirement savings plan with company match
• Discounted Employee Stock Purchase Program
• Tuition assistance and reimbursement programs
• 20 days of paid time off

Company Overview

Company H1B Sponsorship