**Technical Support / Customer Service Representative (Remote) – Join arenaflex's Global Team of Game-Changers**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join arenaflex, a global organization that's revolutionizing the way companies interact with their customers. As a Technical Support / Customer Service Representative (Remote), you'll be part of a diverse team of game-changers who are shaping the future of customer experience.

• *About arenaflex**

arenaflex is a forward-thinking organization that's committed to nurturing a people-first culture. We believe in empowering our employees to grow, learn, and thrive in a supportive and inclusive environment. Our mission is to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. With a presence in over 70 countries, we're a global organization that's united by a shared purpose: to make a meaningful impact on our customers' lives.

• *Career Growth and Personal Development**

At arenaflex, we're passionate about investing in our employees' growth and development. We offer a range of FREE Learning and Leadership Development programs that are designed to set you on your way to the kind of career you've always envisioned. With a strong focus on career progression, we've seen over 80% of our managers and leaders promoted from within. This means that you'll have the opportunity to learn from experienced professionals, develop new skills, and take on new challenges that will help you grow both personally and professionally.

• *What You'll Do in This Role**

As a Technical Support / Customer Service Representative (Remote), you'll be responsible for providing exceptional customer experiences through inbound customer support, technical issue resolution, and product/service knowledge. Your key responsibilities will include:

• Providing inbound customer support using a call flow guide
• Resolving technical issues related to hardware, software, and client products
• Tracking, documenting, and retrieving information in databases
• Maintaining broad knowledge of client products and/or services, including smartphones, tablets, computers, and wearables
• Offering additional products and/or services
• Delivering expert customer experiences with a smile

• *Your Qualifications**

To succeed in this role, you'll need to possess a strong focus on building customer relationships, excellent communication skills, and a passion for delivering exceptional customer experiences. Your qualifications should include:

• 1+ year of customer service experience
• Technical support experience preferred
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

• *What's in It for You**

At arenaflex, we're committed to investing in our employees' growth and development. In this role, you'll enjoy:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

• *Reimagine the Best Version of You!**

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to join arenaflex's global team of game-changers. Apply today and discover why over 440,000 employees around the globe call arenaflex their "employer of choice."

• *Location:**

USA, OH, Work-at-Home

• *Language Requirements:**

English

• *Time Type:**

Full time

• *Physical & Mental Requirements:**

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

• *Eligibility to Work:**

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

• *Where Job May be Performed:**

Currently, this position may be performed only in the states listed here.

• *Equal Opportunity Employer:**

arenaflex is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.

• *Reasonable Accommodation:**

To request a reasonable accommodation, please click here.

• *Affirmative Action Plan:**

To view the Affirmative Action Plan, please click here.