Senior Product Manager – Contact Center Technology & Customer Experience Platform

Join arenaflex: Shape the Future of Customer Experience

Are you ready to be part of a company that entertainment over 200 million people worldwide? At arenaflex, we believe that when our customers sit down to enjoy their favorite content, nothing should stand between them and the experiences they love. We're looking for a visionary Senior Product Manager to lead the evolution of our contact center platform and help us deliver exceptional customer support experiences across the globe.

This is a unique opportunity to join our Customer Service Technology team and play a pivotal role in shaping how we connect with and support our millions of customers. As a Senior Product Manager at arenaflex, you'll be at the forefront of transforming how our support teams operate, implementing cutting-edge solutions, and ensuring that every customer interaction reflects our commitment to excellence.

About arenaflex and Our Culture

At arenaflex, we pride ourselves on our unique culture—a culture built on freedom, responsibility, and innovation. We give our employees the autonomy to make decisions and the tools they need to succeed. We believe in hiring the best and giving them the space to do their best work. Our approach to product management is no different: we look for leaders who can drive impact without needing extensive oversight, who can collaborate across teams, and who are passionate about creating outstanding experiences for both customers and employees.

Our Customer Service (CS) organization is dedicated to ensuring that when our members need help, they receive timely, effective, and friendly support. The CS Technology team is the backbone of this operation, responsible for building and maintaining the tools and platforms that empower our support specialists to deliver world-class service.

The Role: Senior Product Manager – Contact Center Platform

As the Senior Product Manager for our contact center platform, you'll be responsible for driving the strategy, development, and optimization of the systems that our customer support team uses every day. This is a high-impact role where you'll work closely with engineering, design, operations, and data teams—as well as external solution providers—to deliver a best-in-class platform experience.

Your mission will be to enhance both the customer and support specialist experience by leveraging innovative technologies and strategic thinking. You'll own the roadmap for our contact center solutions, ensuring that we have the right tools in place to support our growing global customer base.

Key Responsibilities

• Lead Product Management for our contact center platform, including new feature adoption, enhancements, data pipelines, APIs, and integrations with internal tools through close collaboration with external solution providers.
• Define Strategy & Requirements: Collaborate with stakeholders to define the product strategy, gather and clarify requirements, prioritize features, identify dependencies, mitigate risks and obstacles, and create a comprehensive product roadmap.
• Cross-Functional Collaboration: Work seamlessly with all CS functional teams to understand their vision and challenges, delivering optimal solutions that meet their needs.
• Manage Integrations & Adoption: Oversee the integration and adoption of products through close collaboration with engineering, data science teams, external solution providers, and potential consulting firms.
• Global Perspective: Understand the differences in support expectations across various regions worldwide and tailor the platform experience accordingly.
• Expand Product Ownership: Extend product management responsibilities to additional tools as business needs evolve.
• Embrace arenaflex Culture: Embody the unique arenaflex culture and values in everything you do.

What We're Looking For

We seeking a candidate who brings a combination of technical expertise, strategic thinking, and exceptional leadership skills. Here's what we value most:

• Experience: 2+ years of experience in product management for consumer-facing or internally-facing products.


• Decision-Making: The ability to make tough decisions informed by both data and professional judgment.


• Customer Focus: A deep commitment to delivering outstanding customer and support specialist experiences.


• Proven Track Record: Demonstrated success in executing projects that measurably improved customer and support specialist experiences.


• Leadership: Strong organizational leadership and influence without direct authority—you'll need to inspire and align cross-functional teams.


• Communication Skills: Exceptional written and verbal communication skills, including the ability to create compelling updates and presentations, build trust, and foster collaborative relationships across departments.


• Team Inspiration: The ability to motivate, inspire, and lead developers and engineers toward shared goals.


• Technical Background: Hands-on experience working with CCaaS (Contact Center as a Service), CPaaS (Communications Platform as a Service), UCaaS (Unified Communications as a Service), and CRM products—whether built in-house or from external vendors.


• Customer Service Expertise: Related experience focusing on customer support operations and technology.


• Global Experience: Experience working on global products is highly beneficial.

Required Skills & Competencies

• Strong analytical skills with the ability to interpret data and derive actionable insights


• Experience with agile methodologies and product development lifecycles


• Strategic thinking with the ability to balance short-term wins with long-term vision


• Excellent stakeholder management and negotiation skills


• Ability to work independently and drive results in a fast-paced environment


• Technical aptitude and comfort working with engineering teams


• Knowledge of emerging contact center technologies and trends

Why Join arenaflex?

At arenaflex, we offer more than just a job—we offer a chance to be part of something transformative. Here's what you can expect when you join our team:

Competitive Compensation

We believe in recognizing talent appropriately. The salary range for this position is $28-$35 per hour, with opportunities for growth based on performance and experience. We also offer comprehensive benefits packages that include health, dental, and vision coverage.

Career Growth & Learning Opportunities

We invest in our people. As a product leader at arenaflex, you'll have access to continuous learning opportunities, mentorship programs, and the chance to work on projects that will expand your skill set. You'll work alongside talented professionals from diverse backgrounds and have the opportunity to make a significant impact on how we serve our customers.

Work-Life Balance

We understand the importance of balance. arenaflex offers flexible work arrangements, including remote work options, to help you maintain a healthy work-life integration. We trust our employees to manage their time effectively and focus on outcomes rather than hours logged.

Inclusive Culture

arenaflex is committed to building a diverse and inclusive workplace. We believe that different perspectives and backgrounds make us stronger as an organization. You'll join a team that values creativity, innovation, and collaboration.

Innovation at Scale

You'll have the opportunity to work on technology that impacts millions of people worldwide. Our scale allows you to see the real-world impact of your work, and your contributions will directly shape how we deliver customer experiences.

How to Apply

If you're passionate about customer experience, thrive in a fast-paced environment, and want to be part of a company that's redefining entertainment, we want to hear from you! This is your chance to join a team that's committed to excellence and innovation.

Take the next step in your career and apply today. We're excited to review your application and learn how you can contribute to the arenaflex family!

Apply now and become part of something extraordinary at arenaflex!

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.