Remote Benefits Customer Service Coordinator – Supplemental Insurance & Union Benefits Specialist

Join arenaflex: Where Customer Service Meets Impact

Are you ready to transform your career while making a meaningful difference in people's lives? At arenaflex, we don't just provide supplemental benefits – we deliver peace of mind, financial security, and lasting protection to working families across North America. As a leading supplemental benefits provider, we take pride in our commitment to transparency, integrity, and unparalleled customer service. This foundation has made us one of the most trusted names in the industry, and we're looking for passionate individuals to help us continue that legacy.

Welcome to arenaflex, where we believe that everyone deserves access to comprehensive benefits protection. Since our founding, we've partnered with organizations across virtually every industry – from manufacturing and technology to energy, telecommunications, and food production. Our mission is simple: to ensure that every working individual understands their benefits options and has access to the coverage they need to protect their family's future.

Why arenaflex? A Culture of Excellence

At arenaflex, we know that our greatest asset is our people. That's why we've cultivated a workplace culture that consistently ranks among the best in North America. Our team members enjoy not only competitive compensation but also a supportive environment where professional growth isn't just encouraged – it's guaranteed. We've been recognized with multiple Best Workplace awards, reflecting our dedication to creating an inclusive, empowering, and rewarding atmosphere for every team member.

What sets arenaflex apart is our unique approach to supplemental benefits. While many companies offer standard work benefits that often disappear upon retirement or job changes, arenaflex provides permanent protection that stays with union members and working professionals throughout their lives. We've become the benefits provider of choice for union members nationwide because we understand their unique needs and deliver solutions that traditional employers often cannot provide.

The Role: Remote Benefits Customer Service Coordinator

We're currently seeking motivated, service-oriented individuals to join our team as Remote Benefits Customer Service Coordinators. This is an exciting opportunity for those who thrive in a dynamic, client-focused environment and want to build a long-term career in the insurance and benefits industry. As a key member of our team, you'll be the bridge between comprehensive benefits protection and the working families who need it most.

This position offers the flexibility of working remotely from home while connecting with clients across the country. You'll engage with individuals who are actively seeking better benefits coverage, many of whom are union members looking for permanent, portable protection. Your role will combine customer service excellence with consultative selling – helping clients understand their options and guiding them toward the best solutions for their unique situations.

Key Responsibilities

As a Remote Benefits Customer Service Coordinator at arenaflex, your daily activities will include:

• Client Communication: Manage both inbound inquiries and outbound outreach to potential and existing clients. You'll be the friendly, knowledgeable voice that clients trust when navigating their benefits options.


• Appointment Scheduling: Coordinate and schedule convenient consultation appointments with clients who have requested information about our benefits packages. Your organizational skills will ensure smooth scheduling and follow-up.


• Virtual Presentations: Conduct engaging, informative presentations about insurance products and benefits packages via Zoom video conferencing. You'll explain complex information in clear, understandable terms that empower clients to make informed decisions.


• Consultative Sales: Identify client needs and present appropriate insurance solutions. This involves understanding each client's unique situation and recommending coverage that provides genuine value and protection.


• Upselling Opportunities: Recognize opportunities to enhance existing client coverage by introducing additional products and benefits that may serve them better.


• Application Processing: Complete accurate applications for insurance products, ensuring all necessary documentation is collected and submitted properly.


• Performance Tracking: Report daily numbers and progress metrics to help the team track performance and identify areas for improvement.


• Professional Development: Participate in optional training classes and continuing education opportunities to enhance your skills and product knowledge.


• Underwriting Support: Collaborate with our underwriting team to gather required information and documentation needed to get clients approved for coverage.

What We Offer: More Than Just a Job

At arenaflex, we believe in rewarding our team members for their hard work and dedication. Here's what you can expect when you join our team:

• 100% Commission Compensation: Your earning potential is uncapped. The more clients you help and the more policies you place, the more you earn. We provide the tools, training, and support to help you maximize your success.


• Weekly Payment Schedule: Get paid weekly! We understand the importance of financial flexibility, and our weekly commission structure ensures you see the results of your hard work quickly.


• Residual Income: Build long-term wealth through residual income streams. Every client you onboard continues to generate income for you over time, creating financial security for your future.


• Comprehensive Training: Whether you're new to the insurance industry or have experience, we provide full training to ensure your success. Our training program covers product knowledge, sales techniques, customer service skills, and technology platforms.


• Career Progression: Long-term career advancement opportunities await those who demonstrate commitment and results. We promote from within and provide clear pathways for growth.


• Flexible Work Hours: Enjoy the freedom to create a schedule that works for you. We value work-life balance and trust our team members to manage their time effectively.


• Remote Work Flexibility: Work from the comfort of your own home. No commute, no office dress code, no geographic limitations – just you, your computer, and your clients.


• Health Benefits: After just three months of employment, you'll become eligible for our comprehensive benefits package, including health insurance and other valuable perks.


• Exclusive Travel Rewards: As a token of our appreciation, all-expenses-paid annual trips await top performers. Our previous destinations have included Puerto Rico, Cancun, Disney World, Las Vegas, and the Bahamas – talk about memorable experiences!

Minimum Qualifications

We're looking for candidates who bring the right attitude and aptitude. While specific experience is helpful, we provide comprehensive training to ensure everyone can succeed. Here's what we're looking for:

• Strong Communication Skills: You should be able to articulate ideas clearly, listen actively, and build rapport with clients from diverse backgrounds. Excellent verbal and written communication is essential.


• Time Management: The ability to prioritize tasks, manage multiple clients, and meet deadlines is crucial for success in this role.


• Age Requirement: Must be 18 years or older.


• Education: High school diploma required; higher education preferred but not mandatory. We value experience and attitude as much as formal education.


• Customer Service Experience: Previous experience in customer service or retail is preferred but not required. We welcome applicants from all backgrounds who are eager to learn.


• Life Insurance License: If you don't currently hold a Life Insurance License, we can guide you through the process. Note that licensing fees will apply, and we'll provide resources to help you obtain your license.

Technical Requirements

To ensure you can perform at your best, you'll need:

• Reliable Computer: A working computer with stable performance for video calls, applications, and daily tasks.


• Cell Phone: Unlimited long-distance calling capability to ensure you can connect with clients anywhere.


• Stable Internet: Access to reliable WiFi for seamless video conferencing and digital collaboration.

Career Growth and Development

At arenaflex, your career trajectory is limited only by your ambition. We invest heavily in our team members' growth through ongoing training, mentorship programs, and clear advancement pathways. Many of our current leadership team started in entry-level positions and worked their way up through dedication and results.

You'll have access to continuous learning opportunities that not only help you succeed in your current role but also prepare you for future advancement. Whether you're interested in specializing in particular product lines, moving into management, or exploring other areas of our business, arenaflex supports your goals.

Our Commitment to You

We understand that choosing a new career path is a significant decision. That's why we're committed to providing you with all the resources, training, and support you need to thrive. Our inclusive environment celebrates diversity and ensures every team member feels valued and respected.

In light of current circumstances, we've adapted our hiring process to prioritize safety and convenience. All interviews will be conducted via video conferencing, allowing you to explore this opportunity from anywhere without compromising your wellness.

Ready to Make an Impact?

If you're ready to join a company that values integrity, transparency, and exceptional service, aren't you are looking for more than just a job – you're looking for a career with purpose, look no further. At arenaflex, you'll be part of something bigger than yourself. You'll help working families secure their futures, build lasting relationships, and achieve financial independence.

Don't miss this opportunity to grow with one of North America's premier supplemental benefits providers. Apply today and take the first step toward an exciting, rewarding career with arenaflex. We can't wait to welcome you to our team!

Join arenaflex – where your success story begins.