IT Business Analyst – Critical Infrastructure & Airport Communication Systems Support

Join arenaflex as an IT Business Analyst – Shape the Future of Critical Infrastructure

Are you ready to take your IT career to new heights? arenaflex is seeking a talented and driven IT Business Analyst to join our IT Offices Group, where you'll play a pivotal role in maintaining and advancing the critical infrastructure that keeps airport communication systems running smoothly. This is more than just a job—it's an opportunity to be part of a team that powers connectivity across one of the most dynamic industries in the world. If you're passionate about technology, thrive in fast-paced environments, and want to make a meaningful impact, we invite you to explore this exciting opportunity with arenaflex.

About arenaflex

At arenaflex, we believe in connecting people and places while fostering a culture of innovation, integrity, and excellence. Established with a vision to transform the transportation and connectivity landscape, arenaflex has grown into a leading organization committed to delivering outstanding services across multiple domains. Our foundation is built on a rich heritage dating back to 1924, and today, we continue to push boundaries while staying true to our core values: Trustworthiness, Honesty, Respect, Perseverance, and Employee Service.

Working at arenaflex means becoming part of a global network that spans continents and touches millions of lives daily. Whether it's enabling seamless travel experiences or ensuring critical communication infrastructure operates without interruption, our team members are at the heart of everything we do. We pride ourselves on creating an environment where diverse perspectives are valued, innovation is encouraged, and every individual has the chance to grow both professionally and personally.

The Role: IT Business Analyst – IT Offices

As an IT Business Analyst within our IT Offices Group, you will be responsible for providing expert IT administration, project management, and support to ensure the operational sustainability of the critical infrastructure that supports our airport communication domains. This position is essential to maintaining seamless operations across our vast network, and you'll be working with cutting-edge technology in a collaborative environment.

Our IT Offices Group is the backbone of our technological infrastructure, overseeing site implementations, inventories, system planning, preventive maintenance strategies, and break/fix services for data center critical infrastructure, IT certificate labs, and remote communication room climate control equipment. You'll be instrumental in supporting IT labs that enable our client application and engineering teams with workstations, hardware, and access to test their applications—directly contributing to innovation and operational excellence.

Key Responsibilities

• Infrastructure Management: Lead IT administration of all site implementations, inventories, system planning, preventive maintenance strategies, and break/fix services for data center critical infrastructure, IT certificate labs, and remote communication room climate control equipment


• Laboratory Support: Provide IT support for IT labs to align client application and engineering teams with workstations, hardware, and testing access


• Remote Coordination: Coordinate remotely with professional services responsible for critical infrastructure support and break-fix activities at remote communication rooms


• Operations & Monitoring: Manage, operate, support, and monitor all critical facilities infrastructure for data centers and remote communication room equipment


• Standards Development: Develop data center and remote communication room standards for space, power, cooling, and physical layer IT infrastructure


• Network Integrity: Support IT Offices grounds fiber ring to maintain the integrity and service continuity of airport and campus facilities underground fiber ring infrastructure


• Policy Implementation: Recommend and implement departmental policies, guidelines, regulations, and procedures while ensuring compliance with all governing corporate standards


• Project Management: Lead project management for data center and remote communication room standards capital improvements, upgrades, and enhancements


• Vendor Management: Select IT and critical facilities services, ensuring accurate documentation, securing best prices for products and services, and guaranteeing vendor contractual obligations are met


• Capital Planning: Perform capital forecasting and project management for airport critical equipment lifecycle replacement


• Corporate Collaboration: Support Corporate Real Estate projects involving remote communication room design/work as an IT Offices representative and on-site assessment reporting


• Capacity Management: Manage space, UPS power, and critical cooling capacity


• System Design: Oversee the design, implementation, and vendor support of electrical power, HVAC, fire suppression, security, floor maintenance, and cabling programs for communication rooms


• Incident Management: Provide proactive and break-fix support for alarm/ticket remediation related to facilities, remote communication rooms, labs, and data center equipment


• Operational Sustainability: Ensure operational sustainability of airport critical environmental systems


• Standards Creation: Develop Design Standards for Remote Communication Room Space, UPS, HVAC, Generators, and Fire Life and Safety (FLS) systems


• Maintenance Coordination: Coordinate airport critical infrastructure maintenance and break-fix activities remotely


• Documentation Review: Review/Store Maintenance Records and ensure errors are remediated


• Remote Support: Provide remote Incident Management resolution for airport critical equipment, as well as remote installation, configuration, and operational support


• Change Control: Maintain strict adherence to change control activities

What We're Looking For

Minimum Qualifications (Required)

• Bachelor's Degree in a relevant field or equivalent combination of education and experience


• Strong ability to build and maintain effective communication and relationships with supervisory teams, vendors, and peers


• Knowledge of data center technology and critical facilities infrastructure


• Project management experience for remote communication room standards capital improvements, upgrades, and enhancements


• Capital forecasting and project management experience for airport critical equipment lifecycle replacement


• Experience supporting Corporate Real Estate projects as an IT representative with on-site assessment capabilities


• Space, UPS Power, and critical cooling capacity management expertise


• Vendor selection skills with ability to ensure accurate documentation and cost-effective procurement


• Experience managing design, implementation, and vendor support for electrical power, HVAC, fire suppression, security, floor maintenance, and cabling programs


• Ability to provide proactive and break-fix support for alarm/ticket remediation


• Capability to ensure operational sustainability of airport critical environmental systems


• Experience developing Design Standards for remote communication spaces and critical systems


• Remote coordination skills for airport critical infrastructure maintenance


• Documentation review and error remediation capabilities


• Remote incident management and resolution skills


• Remote installation, configuration, and operational support expertise


• Strict adherence to change control processes


• Ability to balance multiple priorities within established time constraints


• Flexibility to support operations with varying shifts, extended hours, and on-call requirements


• Strong written and verbal communication skills


• Unwavering commitment to safety and security of self, others, and personal data


• Embraces diverse individuals, thinking, and styles

Preferred Qualifications (Competitive Edge)

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field


• Five or more years of relevant experience in IT infrastructure or critical facilities


• IT Project Management Experience (minimum 3 years) within a high-availability communication room and/or data center operating environment


• Hands-on experience with daily operational requirements and operation of production systems and equipment


• Industry certifications such as PMP, ITIL, BICSI, or equivalent


• Experience with airport or transportation infrastructure technology systems

Why You'll Love Working at arenaflex

Our culture is founded on a shared commitment to living our values—Integrity, Honesty, Respect, Perseverance, and Employee Service—every day, in everything we do. Choosing a career at arenaflex gives you the opportunity to see the world while providing exceptional benefits to help you continue climbing along your professional journey.

Competitive Compensation & Financial Benefits

• Industry-competitive salary starting at $26 per hour


• Performance incentives to reward your hard work and dedication


• Industry-leading profit-sharing programs


• 401(k) with generous direct contribution and company match

Time Off & Work-Life Balance

• Generous paid time off including vacation, holidays, and personal days


• Flexible work arrangements where applicable


• Support for work-life integration

Comprehensive Health & Wellness

• Complete health benefits including medical, dental, and vision coverage


• Short-term and long-term disability benefits


• Life insurance benefits for you and your family


• Wellness programs supporting physical, emotional, social, and financial health


• Access to employee assistance programs offering support for you and your family members


• Free financial education and extensive resources supporting mental health counseling

Career Development & Growth

• Career advancement programs designed to help you achieve your long-term career goals


• Access to training and professional development opportunities


• Mentorship programs connecting you with industry experts


• Internal mobility opportunities across various departments

Unique Perks & Travel Benefits

• Domestic and International (Buddy) Flight benefits for employees and eligible dependents


• Access to over 500 discounts, specialty savings, and voluntary benefits through arenaflex Perks


• Discounts on car and hotel rentals


• Auto, homeowners, and pet insurance options

Work Environment

At arenaflex, we foster a collaborative and innovative work environment where every team member's contribution matters. You'll be joining a diverse team of professionals who are passionate about technology and committed to excellence. Our IT Offices Group works in a dynamic setting that requires adaptability, problem-solving skills, and the ability to thrive under pressure.

We believe in maintaining the highest standards of safety and security while promoting a culture of continuous improvement. You'll have access to cutting-edge tools and technologies, and we'll support you in developing new skills through ongoing training and professional development opportunities.

Ready to Climb Higher with arenaflex?

If you're looking for a challenging and rewarding career where you can make a real impact, arenaflex is the place for you. We invite you to join our team and be part of something greater than yourself. Together, we'll continue to climb to new heights while delivering exceptional experiences for our customers and communities.

Don't miss this opportunity to grow your career with an industry leader. Apply today and take the first step toward an exciting future with arenaflex!

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.