About arenaflex

Welcome to arenaflex, where we believe that everyday life should be filled with moments of joy and convenience for every family. Our vision is to create a shopping experience that delight our guests and make their daily routines easier and more enjoyable. We bring this vision to life through our strong values and vibrant culture, where teamwork, guest satisfaction, and operational excellence are at the heart of everything we do.

At arenaflex, we understand that our greatest asset is our people. That's why we're committed to providing our team members with meaningful experiences that help them build skills for their careers and grow both personally and professionally. We believe in investing in our employees, offering them the training, development opportunities, and support they need to succeed. When you join arenaflex, you're not just getting a job – you're becoming part of a family that values innovation, inclusivity, and exceptional guest service.

Our culture is built on the foundation of treating every guest and team member with respect and dignity. We take pride in creating an environment where diverse perspectives are welcomed, where hard work is recognized, and where everyone has the opportunity to thrive. Whether you're just starting your career or looking to take the next step in your professional journey, arenaflex offers a world of possibilities.

About Food and Refreshment

The Food and Refreshment department is the heartbeat of our store operations, ensuring that every guest who walks through our doors experiences the highest level of service and finds fresh, high-quality products they can trust. This team is responsible for maintaining consistent guest experiences by ensuring that all food items are fresh, properly stocked, accurately priced, and meets our rigorous quality standards.

Our Food and Refreshment specialists are experts in operations, processes, and efficiency. They drive our food and food service operations including product replenishment, inventory accuracy, sanitation, presentation, pricing, and promotional merchandising processes across all Food and Refreshment areas of the store. This role is critical to maintaining our reputation as a destination for quality food and excellent service.

As a Food Administration Group Leader at arenaflex, you will have the opportunity to develop valuable skills and experiences that will serve you throughout your career. This role provides:

Comprehensive knowledge of guest service essentials and experience building a guest-first culture within your team

In-depth understanding of Food and Refreshment business fundamentals including department sales trends, freshness and quality standards, inventory management, guest shopping patterns, and pricing and promotional strategies

Skills in scheduling department daily and weekly responsibilities to support business needs and achieve sales goals

Experience leading a team of hourly associates, including skills in meeting, developing, coaching, evaluating, and retaining talent

Leadership experience in a fast-paced retail environment with significant guest interaction

Exposure to brand standards and operations for our licensed food service partners

What You'll Do

As a Food Administration Group Leader at arenaflex, no two days will ever be the same, but a typical day will definitely include the following responsibilities:

Sales Leadership and Planning

Analyze sales goals and develop plans to execute daily and weekly responsibilities that meet department and store sales goals and guest engagement objectives

Plan food service promotions, markdowns, sales plans,分析了, promotions, and markdown responsibilities

Create and manage work schedules that adapt to guest and business needs, including early morning, evening, overnight shifts, and weekends

Monitor department performance and implement corrective actions as needed to drive results

Guest Service Excellence

Model guest service principles by delivering a fresh and full department during all operating hours

Develop specialists who can share product knowledge with guests confidently

Demonstrate a service culture that prioritizes the guest service experience

Model, train, and coach team members to meet service standards consistently

Ensure every guest interaction leaves a positive, lasting impression

Operations and Sanitation

Inspect Food Service back of house, production areas, dining spaces, and marketing spaces to ensure sanitation and proper stock levels

Walk Food and Refreshment guidelines and Food Service schedules daily to assess needs and review reports to identify business gaps for follow-up

Ensure proper execution of all food safety standards and cleaning schedules

Maintain compliance with all health and safety regulations

Verify and follow up on team member progress against department checklists and schedules

Brand Standards and Partnerships

Lead your team to maintain and uphold all licensed brand standards and production specifications

Foster productive relationships with brand district managers

Attend required in-store planning sessions and meetings

Follow up on key takeaways from brand partner visits

Inventory Management

Ensure proper execution on all food safety guidelines and cleaning schedules

Maintain accurate in-stocks by placing store-initiated orders according to best practices

Follow proper cold inventory management procedures to ensure accurate recording of stock

Make production quantity decisions with perfect timing to ensure freshness, in-stocks, sales, and profitability are achieved all day, every day

Team Development

Anticipate and encourage team members to stay up-to-date on important trends and products

Evaluate and recommend candidates for open positions and develop a guest-driven team

Lead team onboarding and onboarding and close knowledge and skill gaps through training and experiences

Establish clear goals and expectations and hold team members accountable to standards

Complete all required training and certifications

Compliance and Safety

Demonstrate a culture of ethical conduct, health, and compliance

Lead team to work ethically and hold others accountable to this commitment

Lead and create a safety-first culture by understanding how safety impacts your role and that of your team

Identify and correct hazards and hold team accountable to working safely to protect themselves and others

As a key carrier, follow all safety training and processes completely

Store Support

Address store needs including emergencies and administrative visits

Access all areas of the building to respond to guest or team member issues

Support guest services such as backup cashier, order pickup, and drive-up services

Maintain a compliance culture while executing those duties, such as compliance with government, state, and local regulations

Perform any other duties as assigned based on business needs

What We're Looking For

We may be a great match if:

Working in a fun and enthusiastic environment excites you… We work efficiently and collaboratively to deliver for our guests

Providing service to our guests that makes them say "I LOVE arenaflex!" energizes you… That's why we love working at arenaflex

Leading teams who are stocking, setting, and selling arenaflex product sounds like your thing… That's the core of what we do

You're not looking for Monday through Friday work where you are at a computer all day… We are busy all day (especially on weekends), making it easy for the guest to feel welcomed, inspired, and rewarded

Essential Qualifications

The great news is we have amazing training that will help teach you everything you need to know to be a Food Administration Group Leader. However, there are a few skills you should have from the start:

High school diploma or equivalent

Previous retail experience preferred, but not required

Strong interest and knowledge of the food service business

Ability to lead and hold others accountable

Learn and adapt to current technology needs

Work independently and as part of a team

Manage schedules and prioritize tasks independently

Friendly and service-oriented demeanor

Effective communication skills

Ability to work flexible hours including evenings, weekends, and holidays

Regular attendance is essential

Additional Requirements

We want to make sure we're clear about a few additional essentials that we expect:

Ability to access all areas of the building to respond to guest or team member issues

Ability to interpret instructions, reports, and information

Able to accurately handle register operations

Ability to move up and down ladders

Able to scan, handle, and move inventory efficiently and safely, including frequently lifting or moving product up to 40 pounds

Ability to work in spaces where common allergens may be handled or present

Benefits and Perks

At arenaflex, we care about our teams and want to ensure you have everything you need to succeed both at work and in life. That's why we offer a comprehensive benefits package that includes:

Health Insurance: Medical, dental, and vision insurance plans for full-time and part-time employees

Retirement Savings: A company-matched 401(k) retirement savings plan to help employees save for the future

Paid Time Off: Depending on position and grade, employees may receive time off for holidays, sick days, and vacations

Employee Discounts: Great discounts on arenaflex purchases, which can be a significant savings, especially if you shop with us frequently

Tuition Reimbursement: Financial assistance for employees who wish to continue their education

Career Development: Numerous opportunities to grow within the company, including training programs and opportunities for advancement

Flexible Hours: Depending on the job, there may be flexible working hours options

Parental Leave: Maternity, paternity, and adoption leave to support workers with young families

Career Growth Opportunities

At arenaflex, we believe in promoting from within and providing our team members with clear pathways for career advancement. As a Food Administration Group Leader, you'll develop leadership skills, operational expertise, and business acumen that can open doors to various career paths within our organization. Whether you aspire to move into higher leadership roles, specialize in operations, or explore other departments, arenaflex supports your career goals with training programs, mentorship opportunities, and internal job postings.

Our Culture

We are committed to diversity, equity, and inclusion. We believe that our differences make us stronger and that everyone deserves to feel welcomed, valued, and respected. We demonstrate this commitment through continuous development, inclusive behaviors, and proactively managing bias. Our team members are encouraged to bring their authentic selves to work every day, knowing that they belong here.

At arenaflex, we also prioritize safety, ethics, and compliance in everything we do. We maintain the highest standards of integrity and expect all team members to do the same. Safety is not just a priority – it's a value that guides our decisions and actions every single day.

Join Our Team

If you're ready to take on an exciting leadership role in a fast-paced, dynamic environment, we want to hear from you! At arenaflex, you'll find more than just a job – you'll find a career where your contributions matter, where your growth is supported, and where you can make a real difference in the lives of our guests and your team members.

Apply today and become part of a team that values excellence, teamwork, and making every guest feel like family. We can't wait to see what you'll bring to arenaflex!

arenaflex is an equal opportunity employer. We will provide reasonable accommodations with the application process upon your request as needed to comply with applicable laws.

Experienced Food Service Department Leader – Store Operations, Team Management & Guest Experience