Experienced Customer Support Specialist – Contract Management & Service Operations (MMA Agreements)

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Join arenaflex: Where Innovation Meets Expertise

At arenaflex, we go further. Building on a heritage of more than 100 years of excellence in industrial technology, you will join a team of true experts in an exciting international environment that shares a commitment to excel and to be a trusted partner in supporting our customers in the gradual transition towards sustainable industries with innovative technology, expertise, and smart solutions. We are driving diversity and inclusion across all dimensions as we welcome and celebrate individual differences.

Are you ready to take the next step in your career? Are you passionate about delivering exceptional customer service while managing complex contractual agreements? If so, we have an exciting opportunity for you to join our Central Operations Team as a Customer Support Specialist in Contract Management.

About arenaflex

arenaflex is a global leader in providing advanced turbocharging and energy solutions for industries worldwide. Our commitment to sustainability, innovation, and customer success sets us apart in the marketplace. We pride ourselves on fostering a collaborative, diverse, and inclusive work environment where every team member's contributions are valued and recognized.

Our Central Operations Team plays a critical role in ensuring seamless service delivery across our global network. We are currently seeking a talented Customer Support Specialist to join our team in India, where you will support arenaflex network countries on contract management activities that are essential to our operations.

Position Overview

As a Customer Support Specialist in Contract Management, you will be responsible for supporting the setup, maintenance, and optimization of Maintenance and Service Agreements (MMA) for our customers across multiple geographies. This role requires a unique blend of technical understanding, customer service excellence, and analytical skills. You will work closely with local divisions, sales teams, and cross-functional stakeholders to ensure accurate contract setup and efficient service delivery.

Note: The tasks mentioned below are highly customized for arenaflex Turbocharging operations, hence necessary training shall be provided post joining to ensure your success in this role.

Key Responsibilities

Your primary responsibilities as a Customer Support Specialist will include, but not be limited to:

• Setting Up MMA Agreements in ATURB: Once a new agreement is signed, you will support local divisions in setting up the agreement in our ATURB system as per the scope agreed between sales and the customer. This requires meticulous attention to detail and a thorough understanding of contractual terms.


• Yearly Updates of MMA Agreements: You will manage annual updates to existing MMA agreements in case of any changes in scope, materials, service packages, or other relevant modifications. This includes ensuring all documentation remains accurate and current.


• Data Clean-up and Management: Perform comprehensive data clean-up of agreements as per the established requirements, ensuring data integrity and accessibility across the organization.


• Service Recommendation Creation: Create periodic service recommendations for customers based on their maintenance budgets, providing expert guidance on optimal service intervals and offerings.


• Budget Creation and Analysis: Develop maintenance budgets for MMA customers based on yearly maintenance schedulers and remarks from previous service jobs, ensuring financial accuracy and customer satisfaction.


• Turb Lifecycle Care Support: Provide support on setting up and calculating Turb Lifecycle Care programs, helping customers plan for long-term equipment maintenance and optimization.


• Turbo Marine Care Support: Assist in the setup and calculation of Turbo Marine Care packages, specifically tailored for marine industry customers.


• SAP S4 Hana Execution: Support the execution of projects in SAP S4 Hana, ensuring seamless integration between contractual agreements and operational processes.


• Cross-Functional Collaboration: Work effectively with multiple stakeholders across different geographies, time zones, and functional areas to ensure consistent service delivery.


• Continuous Improvement: Identify opportunities for process improvement and contribute to enhancing operational efficiency within the contract management function.

Essential Qualifications & Background

Education and Certification

• Relevant University degree in Business Administration, Engineering, or a related field.


• Strong English language skills are essential (both written and verbal).


• Knowledge of other languages would be advantageous but is not mandatory.

Knowledge and Experience

• Minimum 5 years of experience in global customer support, preferably within a manufacturing or heavy engineering company environment.


• Proficient knowledge of Microsoft O365 tools and applications.


• Experience with enterprise resource planning (ERP) systems, particularly SAP S4 Hana, is highly desirable.


• Understanding of contractual agreements, service contracts, or maintenance agreements is preferred.


• Familiarity with turbocharging technology or related industrial equipment is a plus but not required.

Required Skills and Competencies

To succeed in this role, you must possess the following key skills and competencies:

• Strong Customer Service Orientation: A genuine passion for helping customers and ensuring their needs are met with professionalism and empathy.


• Excellent Multitasking Abilities: The work requires an ability to switch between tasks quickly while maintaining accuracy and attention to detail.


• Stakeholder Management: Able to handle multiple stakeholders across geographies, demonstrating cultural awareness and effective communication skills.


• Analytical Thinking: Strong problem-solving skills with the ability to analyze data, identify trends, and make informed decisions.


• Organizational Skills: Excellent time management and prioritization abilities to handle multiple deadlines effectively.


• Technical Aptitude: Ability to learn and adapt to new systems and technologies quickly.


• Team Player: Collaborative mindset with the ability to work independently when required.


• Communication Skills: Exceptional written and verbal communication skills in English, with the ability to convey complex information clearly.

Career Growth and Development Opportunities

At arenaflex, we believe in investing in our people's growth and development. As a Customer Support Specialist in Contract Management, you will have access to:

• Comprehensive training programs tailored to your role, including system-specific training on ATURB and SAP S4 Hana.


• Professional development opportunities to enhance your skills in contract management, customer relations, and technical domains.


• Exposure to global business processes and cross-functional collaboration with international teams.


• Career advancement pathways within the Central Operations Team and broader organization.


• Mentorship from experienced professionals in the turbocharging industry.


• Continuous learning opportunities through our internal knowledge sharing platforms and external training resources.

Work Environment and Culture

arenaflex is more than just a workplace – it's a community where innovation thrives, and diverse perspectives are celebrated. Our culture is built on:

• Inclusion and Diversity: We are committed to creating an environment where every individual feels valued, respected, and empowered to contribute their unique talents.


• Collaboration: We foster a collaborative work environment where teamwork and knowledge sharing are encouraged across all levels.


• Sustainability Focus: As a company committed to sustainable industries, we actively promote environmentally responsible practices in everything we do.


• Work-Life Balance: We support flexible working arrangements to help our employees maintain a healthy balance between professional and personal commitments.


• Innovation Mindset: We encourage creative thinking and innovative solutions to challenges, rewarding initiative and new ideas.

Compensation and Benefits

We offer competitive compensation packages that reflect the skills, experience, and contributions of our team members. Our comprehensive benefits package includes:

• Competitive salary with annual performance reviews.


• Health and wellness programs.


• Retirement savings plans.


• Paid time off and leave policies.


• Employee assistance programs.


• Professional development reimbursement.


• Various perks and incentives based on location and role.

Why Join arenaflex?

By joining arenaflex, you become part of a global team that is dedicated to powering industries towards a more sustainable future. Our commitment to excellence, innovation, and customer success creates an environment where you can grow professionally and make a meaningful impact. You'll work alongside industry experts, gain invaluable experience in a global setting, and contribute to meaningful projects that shape the future of sustainable industrial operations.

How to Apply

We look forward to receiving your application! If you are ready to take the next step in your career and join a team that values excellence, diversity, and innovation, we encourage you to apply today.

If you want to discover more about arenaflex, take another look at our website or connect with us on professional networking platforms to learn more about our culture, values, and opportunities.

arenaflex Data Privacy Statement: We are committed to protecting your personal data and privacy. All applicant information will be handled in accordance with applicable data protection regulations.

Conclusion

This is a fantastic opportunity for an experienced customer support professional to advance their career in a global organization that values its people and is committed to sustainable growth. If you have the skills, experience, and passion for delivering exceptional customer service, we want to hear from you!

Apply now and become part of the arenaflex family – where your career goes further!