**Experienced Customer Support Representative – Global Customer Service**

At arenaflex, we're changing the way people work. With a service-orientation toward the activities, tasks, and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We're a company that values innovation, adaptability, and a passion for delivering exceptional customer experiences.

We're seeking a highly motivated and customer-focused Customer Support Representative to join our global customer support team at arenaflex. As a key member of our team, you will play a critical role in providing best-in-class support for our customers, ensuring their satisfaction and loyalty to our brand.

• *What You'll Get to Do in This Role:**

• Perform initial triage of customer cases with documented solutions and/or workarounds, answering support queries via phone or arenaflex's CRM in a timely and efficient manner.
• Escalate to internal or external support resources and Subject Matter Experts when necessary.
• Support users in the use of the arenaflex platform by providing necessary advice and/or walk-through.
• Identify self-service documentation gaps and provide recommendations for improvement.
• Provide support for arenaflex Store Applications.
• Manage multiple cases daily, prioritizing tasks and meeting deadlines.
• Assist peers with their cases, fostering a collaborative and inclusive work environment.
• Participate in User Acceptance Testing (UAT) to ensure the quality of our products and services.

• *What We're Looking For:**

• A technical background and the ability to learn and absorb technology quickly.
• Excellent written and verbal communication skills, with the ability to communicate effectively with people at all levels.
• Prior experience working in a helpdesk environment, using technical skills to resolve end-user issues on a first-call resolution basis.
• The ability to have difficult conversations with customers, maintaining a professional and empathetic demeanor.
• Basic understanding of ITIL skills and business processes.
• 2-4 years of experience working within an IT environment.
• The ability to work as part of a team and on your own initiative.
• Fluency in Portuguese (additional languages are a plus).

• *Desired Requirements:**

• A good understanding of the arenaflex platform is an advantage.
• Experience with using and troubleshooting SaaS applications.

• *What It's Like to Work at arenaflex:**

Career growth is a way of life at arenaflex. Our managers truly develop employees, providing opportunities for professional growth and development. You'll have the chance to add new skills to your resume, take on new challenges, and discover your full potential.

We offer competitive compensation, generous benefits, and a professional atmosphere. Our work environment is collaborative and inclusive, where individuals strong on aptitude and attitude will have the opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

• *Compensation and Benefits:**

• For positions in California (outside of the Bay Area), we offer a base pay of $70,600 - $109,400, plus equity (when applicable), variable/incentive compensation, and benefits.
• Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.
• We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs (subject to eligibility requirements).

• *Work Environment and Culture:**

At arenaflex, we approach our distributed work environment with flexibility and trust. We offer a range of work personas, including flexible, remote, and required-in-office options, to accommodate the diverse needs of our employees. Our company culture values inclusivity, diversity, and collaboration, providing a supportive and dynamic work environment that fosters growth and innovation.

• *Equal Opportunity Employer:**

arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

• *Accommodations:**

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

• *Export Control Regulations:**

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), arenaflex may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon arenaflex obtaining any export license or other approval that may be required by relevant export control authorities.

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role at arenaflex.