**Experienced Customer Service Representative - Remote In-Bound Call Center Position at arenaflex**

• *Job Summary:**

Join arenaflex, a leading organization dedicated to providing individualized support and tools to navigate the visual world, as a Customer Service Representative in our remote in-bound call center. As a key member of our team, you will be responsible for delivering exceptional customer service and product knowledge to both internal and external customers, while working in a dynamic and fast-paced environment. If you possess excellent communication skills, a passion for helping others, and a strong work ethic, we encourage you to apply for this exciting opportunity.

• *About arenaflex:**

arenaflex is a team of professionals dedicated to our mission of providing the support and tools needed to navigate the visual world. Our specialized staff assess individuals of all ages with empathy and professionalism, seeking to help them understand their unique vision-related needs and how they can achieve their goals. We believe that the quality of one's sight should not determine the quality of one's life, and we are committed to providing individualized support and tools to help individuals navigate a world designed for those with sight.

• *Job Responsibilities:**

As a Customer Service Representative at arenaflex, you will be responsible for:

• Receiving in-bound and placing out-bound calls in accordance with a set script
• Providing excellent customer service to customers and partners with a high degree of product and service knowledge to meet specific standards and goals
• Assisting the department in meeting customer service goals and service level agreements
• Achieving all requirements outlined in the Call Center Department Handbook
• Serving customers through a variety of methods, including in-person, by phone, through emails, in writing, web-forms, and using chat
• Maintaining accurate records of customer interactions and service
• Processing orders, responding to inquiries and questions, handling complaints, troubleshooting problems, and providing information according to procedure
• Providing professional customer service and product consultation during interactions with customers, peers, management, and other departments that meet specific standards and goals
• Making decisions on customer requests using established guidelines
• Taking accountability to follow through on all issues
• Meeting requirements as set by the contract, which may be subject to change
• Learning and continuing to reinforce current product knowledge relative to customer needs and inquiries
• Utilizing reference materials to assist and resolve any inquiries
• Maintaining the strictest confidentiality and privacy of customer and agency information
• Performing other relevant duties as assigned

• *Essential Functions:**

• Able to perform all Physical Requirements of position
• Able to perform all Specific Responsibilities of position
• Able to meet schedule requirements

• *Requirements:**

• Minimum High School Diploma or GED, Bachelor's Degree preferred
• Prior customer service experience is desired
• Proficiency in basic computer skills
• Ability to type 30 wpm
• Ability to perform data entry duties, while serving the customer, and at other designated times
• Ability to keep all customer information in the strictest confidence, and follow security procedures in regard to customer information
• Ability to work a schedule which may include nights, weekends, and holidays, including variable shifts
• Ability to interact with customers with respect to, and consideration of, customer needs
• Excellent interpersonal skills and the ability to work in partnership with others
• Excellent communication skills both written and verbal
• Strong organizational skills with attention to detail
• Ability to handle stressful situations
• Ability to accept constructive feedback and adapt accordingly, in relation to the needs of this position
• Able to learn and demonstrate knowledge of products and services that will be supported
• Proficient with Microsoft Office (Outlook, Word, Excel)
• Proficient with Internet navigation

• *Preferred Qualifications:**

• Bilingual capability a plus
• Prior use of Assistive Technology desirable, most notably with JAWS and MAGIC for visual adaptation

• *Work Environment:**

• Work from home is possible
• Dynamic and fast-paced environment
• Collaborative team environment
• Opportunities for growth and development

• *Compensation and Benefits:**

• Competitive salary and benefits package
• Opportunities for career growth and advancement
• Comprehensive training program
• Recognition and rewards for outstanding performance
• Flexible work schedule

• *How to Apply:**

If you are a motivated and customer-focused individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!