**Experienced Customer Service Representative – Remote Durable Medical Equipment Dispatch and Coordination**

At arenaflex, we're dedicated to providing exceptional customer service and support to our clients across the United States. As a leading durable medical equipment (DME) provider in the hospice industry, we're committed to delivering high-quality services that make a real difference in people's lives. We're now seeking a highly skilled and motivated Customer Service Representative to join our remote team and help us achieve our mission.

• *About arenaflex**

arenaflex is the premier DME provider in the hospice industry, with a decade of experience serving clients across 48 states. We've built a network of over 250 DME providers and have established ourselves as the only DME Benefit Manager to implement multiple national hospice organizations. Our team is passionate about delivering exceptional customer service and support, and we're looking for like-minded individuals to join us on this journey.

• *Job Summary**

As a Customer Service Representative at arenaflex, you'll play a critical role in coordinating and dispatching driver routes to ensure efficient and effective on-time delivery, pick up, and service of durable medical equipment within contracted time frames. You'll work closely with our technicians, customers, and clients to resolve issues, handle frustrations, and escalate feedback in a calm and confident manner. If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you!

• *Key Responsibilities**

• Receives and responds to inbound calls from clients and coordinates delivery of equipment, pick up, maintenance, or changes in service
• Creates patient records and captures complete information and equipment requests generated from authorized Hospice representatives in the company system and dispatches as appropriate
• Plans and coordinates equipment logistics on a day-to-day basis, reviewing the system for any open orders pending dispatch for the current day or past dates to ensure all service requests are fulfilled
• Assesses technician availability and assigns and/or reassigns orders considering priority orders, efficiencies, and service expectations
• Maintains inbound and outbound communication with technicians to verify order receipt of job add-ons, relaying all information pertinent to meet service levels and ensure technician safety
• Monitors job fulfillment of time-sensitive orders and routine orders, coordinating alternate route plans with technicians as needed to ensure delivery of equipment in the most time-sensitive manner
• Captures and appropriately documents all conversations with customers, clients, and technicians in the company system, adhering to standard operating procedures
• Relays any changes to requested service dates, service time frames, or equipment changes to the client and/or customer
• Frequently monitors email and/or other systems for inter-departmental communications, determining necessary internal action or communication required to fulfill company obligations

• *Essential Qualifications**

• High school diploma or equivalent required
• At least one year of experience in a dispatch or closely related service coordination role
• Minimum of one year of experience in a customer-facing role is essential to perform customer service functions as described
• Previous experience working in a medical environment is preferred
• Strong interpersonal skills are necessary, with the ability to tailor verbal and written communications for both internal and external customers, resolving issues, handling frustrations, or escalating feedback appropriately for each type of customer in a calm and confident manner

• *Preferred Qualifications**

• Experience working in a fast-paced, high-volume, deadline-driven environment utilizing time management, multi-tasking, and prioritization skills
• Previous experience working in a remote or work-from-home environment

• *Skills and Competencies**

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, high-volume, deadline-driven environment
• Strong time management, multi-tasking, and prioritization skills
• Ability to perform work in a quiet, distraction-free workspace
• Proficiency in computer skills, including typing efficiently and toggling between screens
• Ability to effectively work-from-home with equipment provided

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment that encourages innovation and creativity

• *Work Environment and Company Culture**

arenaflex is a rewarding, casual, and fun work environment that values innovation, creativity, and teamwork. We're committed to delivering exceptional customer service and support, and we're looking for like-minded individuals to join our team. Our company culture is built on the following values:

• Customer-focused: We're committed to delivering exceptional customer service and support
• Innovative: We're always looking for new and better ways to do things
• Collaborative: We work together as a team to achieve our goals
• Fun: We believe that work should be enjoyable and rewarding

• *Compensation, Perks, and Benefits**

arenaflex offers a competitive compensation package, including:

• $17.00 per hour
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

• *Schedule**

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

• *Application Instructions**

If you're a motivated and customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

• *Equal Opportunity Employer**

arenaflex is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.