**Experienced Customer Service Representative – Hybrid Role with Sales Focus**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our Customer Service team, you'll play a vital role in driving sales growth, building strong relationships with our customers, and providing top-notch support to ensure their satisfaction. If you're a motivated and results-driven individual with a passion for sales and customer service, we want to hear from you!

• *About arenaflex**

arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive in today's fast-paced market. Our team of experts is dedicated to delivering exceptional customer experiences, and we're proud to be a certified Great Place to Work and Top Workplace. We believe in putting our people first and fostering a culture of collaboration, innovation, and growth.

• *Job Summary**

As an Experienced Customer Service Representative, you'll be responsible for providing exceptional customer service, driving sales growth, and achieving sales goals. You'll be the primary point of contact for customers, handling all account management, selling activities, and sales goal achievement. You'll also contribute to team achievement of service metrics and all Customer Service goals. This is a hybrid role, requiring you to work from the office at minimum 2x a week.

• *Key Responsibilities**

• Selling and Customer Support Activities:
+ Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.+ Achieve sales goals and customer service metrics, contributing to team achievement of service metrics and all Customer Service goals.+ Actively call out to assigned customers to inquire about additional sales opportunities.+ Probes for add-on/solution selling opportunities during customer engagement conversations.+ Recognize and route proactive sales opportunities to management when applicable and/or enter opportunity details into the tools provided.
• Order Management and Customer Service Activities:
+ Manage all transactions accurately and meeting departmental SLAs.+ Enter orders into the system pursuant to individual order characteristic requirements.+ Manage orders by auditing orders for completion and accuracy.+ Process claims, redo/replacement orders, or issuing In-store credit.
• Training:
+ Attend all required training courses and display appropriate knowledge of materials.+ Attend Customer Service training and achieve a passing mark in the assessments.+ Complete and pass the self-paced trainings and monthly learning checks in a timely manner.
• Miscellaneous Activities:
+ Update ongoing maintenance of Customer Profiles for the customer base (updating records in Admin Panel, Microsoft Dynamics, and other tools).+ Assist the Customer Service Team with administrative duties as assigned.

• *Essential Qualifications**

• Minimum of one year's previous sales/customer service experience, preferably in a related industry.
• Experienced Customer Service professional, effective telephone, chat, email techniques, and customer care.
• Proficient in verbal and written communication, including spelling, grammar, and proper use of the English language.

• *Technical Skills**

• Personal computing or keyboarding/data entry.
• Moderate knowledge of Excel, required.
• Excellent communication skills, written, and verbal, required.
• Strong organizational skills, required.
• Basic sales and negotiation skills, required.

• *Why Join arenaflex?**

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Flexible work arrangements, including hybrid remote work options.

• *How to Apply**

If you're a motivated and results-driven individual with a passion for sales and customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

• *Disability Accommodation**

arenaflex is committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation to apply for this position, please contact us at [insert contact information].

• *Confidentiality**

arenaflex values the confidentiality of our employees and applicants. We will not share your application or personal information with any third party without your consent.

• *Contact Us**

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [insert contact information]. We look forward to hearing from you!