**Experienced Customer Service Representative – Global Mobility Solutions**

At arenaflex, we're on a mission to revolutionize the world of mobility by providing exceptional customer experiences. As a leading global mobility service provider, we're committed to delivering top-notch services to our customers from around the world. We're now seeking an experienced Customer Service Representative to join our team and help us achieve our goals.

• *About arenaflex**

arenaflex is a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At arenaflex, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight.

• *Job Summary**

As a Customer Service Representative at arenaflex, you will be responsible for delivering exceptional customer service to customers from around the world. You will provide customers with accurate information, take detailed and timely records of damages, gas volume, and other relevant details. The ideal candidate will possess exceptional interpersonal and relationship building skills, strong verbal and written communication skills, strong organizational skills, and the ability to manage stressful or unusual situations to maintain good customer service.

• *Key Responsibilities**

• Welcome all customers as they arrive on the lot and provide a warm and friendly greeting
• Ask about their experience with arenaflex, recording feedback to improve future rental experience
• Make sure customers have all personal belongings from the vehicle
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use proper statement to determine if vehicle is being returned with full tank of gas
• Advise and review rental charges, providing an accurate receipt to the customer
• Provide information regarding transportation to the airport terminal if applicable
• Complete a service alert for any mechanical and or body damage communicated by the customers
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Work in outdoor weather conditions including direct sunlight, rain, heat or cold
• Perform other job duties as assigned to meet the business needs

• *Qualifications**

• High school diploma or GED
• Minimum 1-year customer service experience
• Must be at least 21 and have a valid driver's license with a clean driving record
• Basic computer navigation skills and knowledge of Microsoft Office applications
• Ability to work 40 hours per week including day and/or evening hours
• Likely to require at least 5-10% travel, some of which may be by airplane
• Must be willing to wear company uniforms
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Ability to communicate in other languages is a plus

• *Essential Skills and Competencies**

• Exceptional interpersonal and relationship building skills
• Strong verbal and written communication skills
• Strong organizational skills and the ability to multi-task
• Ability to manage stressful or unusual situations to maintain good customer service
• Basic computer navigation skills and knowledge of Microsoft Office applications
• Ability to work in a fast-paced environment and adapt to changing situations

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we believe in investing in our employees and providing opportunities for career growth and development. As a Customer Service Representative, you will have the opportunity to learn and grow with our company, developing new skills and taking on new challenges. We offer a range of training programs and development opportunities to help you achieve your career goals.

• *Work Environment and Company Culture**

arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe in fostering a culture of collaboration, innovation, and excellence, where employees feel valued, respected, and empowered to make a difference. Our company culture is built on the principles of teamwork, customer focus, and continuous improvement.

• *Compensation, Perks, and Benefits**

arenaflex offers a competitive compensation package, including:

• Paid vacation
• Medical, dental, vision, and 401(k) benefits
• Short Term Disability, Long Term Disability, Basic Life, and Supplemental Life benefits
• Future growth opportunities within the company

• *How to Apply**

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

• *Equal Opportunity Employer**

arenaflex is an Equal Opportunity-Affirmative Action Employer – Minority / Women / Men / Disability / Veteran / Gender Identity / Sexual Orientation. We are committed to creating a diverse and inclusive work environment that values and respects all employees, regardless of their background, culture, or identity.