**Experienced Customer Service Representative - Remote Opportunity**

Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a dynamic and innovative company that values its employees, customers, and community.

At arenaflex, we're not just a company - we're a family. We're a second-generation family-owned business that's been serving our customers with quality products and exceptional service for years. Our commitment to treating our employees, manufacturers, and customers as our extended family is at the heart of everything we do. We believe in delivering a great value to our customers in both product and service, and we rely on our employees to follow our core values and carry out the same strong integrity throughout our business.

As a Customer Service Representative at arenaflex, you'll be the face of our company, interacting with customers by phone, email, or online chat to provide an outstanding experience via timely and precise communication. You'll be responsible for collecting and entering orders, fielding customer questions and concerns, and ensuring that every interaction is a positive one. If you're a team player who is passionate about delivering exceptional customer service, we want to hear from you.

• *Key Responsibilities:**

• Interact with customers by phone, email, or online chat to provide an outstanding experience via timely and precise communication
• Collect and enter orders for our products
• Field customer questions and concerns while ensuring appropriate actions are taken to develop resolutions
• Manage the flow of sales orders for internal sales partners and confirm accuracy
• Maintain customer records in CRM and other business systems
• Establish and maintain effective working relationships with internal and external organizations, groups, team members, and individuals
• Assist with various projects and other duties as needed

• *Competencies:**

• Excellent communication skills, including active listening with attention to detail
• Service-oriented, organized, and able to perform in a fast-paced environment
• Proficient in Microsoft Office Suite with the ability to learn new software
• Learns from and adapts to customer service trends based on customer communication and feedback
• Remains calm and professional in all situations
• Ability to navigate various sources of information to assist customers with product inquiries and ensure accuracy of purchase orders

• *Supervisory Responsibility:**

This position has no supervisory responsibilities.

• *Work Environment:**

This job operates in a professional office environment either in our Portland, OR office or out of one's home. This role routinely uses standard office equipment such as computers and phones. This posting is not intended for employment in the following states: California, Colorado, Washington, New Jersey, or Rhode Island.

• *Physical Demands:**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• This is largely a sedentary role and the employee will be required to talk, write, and listen.
• Some lifting could be required during set up and tear down of trade shows, this would require the ability to lift up to 50 pounds.

• *Position Type/Expected Hours of Work:**

Some flexibility in hours is allowed and required, but the employee must be available on most days during normal working hours. Position is a full-time position of 40 hours per week.

• *Travel:**

Very limited out-of-the-area and overnight travel may be needed on an annual basis for team meetings.

• *Required Education and Experience:**

• AA degree or equivalent from 2-year college or technical school; or equivalent combination of education and experience
• Proven customer support experience with ability to adapt/respond to different situations
• Professional, outgoing, and service-oriented
• Minimum of 2 years Customer Service experience in B2B setting
• Proficient in Microsoft Office

• *Preferred Education and Experience:**

• Experience with CRM, ERP, and warehouse management systems
• Familiar with Zendesk and Asana

• *Other Duties:**

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• *Life At arenaflex:**

arenaflex is a second-generation family-owned business that manufactures and sells suspenders, lined, unlined, cut-resistant, coated, and disposable gloves. We're a dedicated and passionate group that strives to not only maintain quality and innovation in our gloves and suspenders but to provide the best possible customer experience in the industry.

We have a strong commitment to treating our employees, manufacturers, and customers as our extended family and stand behind them 100%. We push ourselves to deliver a great value to our customers in both product and service. To do this successfully, we not only rely on our employees to follow the company's core values but also for both our manufacturers and customers to carry out the same strong integrity - whether it's deciding on where to buy raw material or where our products are being sold.

As evidence of this commitment, our full-time employees enjoy:

• Paid health insurance
• Life insurance
• A 401(k) retirement plan
• Paid time off
• Paid holidays
• Commuter bus passes
• Continual education through ongoing off-site training and you-pick classes
• Discounts to retailers
• Tickets to local sporting events
• Paid volunteer opportunities

In addition, arenaflex values each team member's voice and input - in fact, all of our employees participate in our quarterly strategic planning and each person has insight into the company inter-workings through our open-book management methodology.

• *Job Type:**

Full-time

• *Pay:**

From $20.00 per hour

• *Expected hours:**

40 per week

• *Benefits:**

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance
• Work from home

• *Shift:**

Day shift

• *Education:**

Associate (Preferred)

• *Experience:**

B2B Customer Service: 2 years (Required)

• *Work Location:**

Remote

If you're a customer-centric individual who is passionate about delivering exceptional experiences, we want to hear from you. Apply now to join arenaflex as a Customer Service Representative and become a part of our dynamic and innovative team.