**Experienced Customer Service Representative – Accounts Receivable & Customer Support Specialist**

At arenaflex, we're dedicated to providing exceptional customer experiences that exceed expectations. As a key member of our customer service team, you'll play a vital role in building strong relationships with our customers, ensuring their needs are met promptly, and resolving any issues that may arise. If you're passionate about delivering top-notch customer service, have a knack for problem-solving, and thrive in a fast-paced office environment, we want to hear from you!

• *About arenaflex**

arenaflex is a leading provider of innovative solutions in the industry. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the community. We're proud to offer a dynamic work environment that fosters collaboration, creativity, and continuous learning. As a customer service representative at arenaflex, you'll be part of a talented team that's dedicated to making a difference in the lives of our customers.

• *Key Responsibilities**

As an Experienced Customer Service Representative – Accounts Receivable & Customer Support Specialist, you'll be responsible for:

• Answering incoming inquiries from customers in a courteous and professional manner, building strong relationships with our customer base
• Proactively assessing customer needs and addressing them promptly, ensuring their satisfaction and loyalty
• Handling administrative tasks, including data entry, reconciliation of accounts receivable, and processing daily batches with customers' invoices and payments
• Resolving disputes and keeping customers informed of the resolution process
• Maintaining accurate and up-to-date information on customer accounts, ensuring good data quality and integrity
• Collecting past due balances and keeping accounts receivable up to date
• Entering delivery or service work orders for deliveries, tank installs, and other technical issues
• Maintaining mandatory documents in our digital filing system and ensuring they're up to date as needed
• Ensuring new customers complete mandatory documentation, including required safety documentation, credit applications, agreements, and other necessary paperwork
• Assisting the service manager in communicating customer service ticket status and any changes to customers
• Assisting the service manager in maintaining an inventory of tanks and select parts
• Completing data entry of service tickets
• Maintaining DOT truck and employee records, notifying the shop of upcoming tests, and scheduling driver testing with local facilities
• Collaborating with other team members on seasonal projects during slower business periods to prepare for the new season

• *Essential Qualifications**

• At least 21 years of age
• High school diploma or equivalent
• 1-3 years of accounting or accounts receivable experience
• 1-3 years of customer service or other applicable work experience
• Intermediate computer skills, including Microsoft Office suite
• Ability to work in a group office setting, whether the task requires independent or group work
• Ability to multitask between customer service and clerical work
• Ability to work in a fast-paced office environment
• Must pass a background check and character reference checks
• Must have a minimum of three job-related references (non-family)

• *Preferred Qualifications**

• Minimum of 3 years of customer service work experience
• 1-3 years of accounts or accounts receivable work experience
• Computer skills, including Microsoft Business Office suite
• Ability to work in a fast-paced work environment
• Must pass background check and character reference checks
• Must have a minimum of three job-related references (non-family)

• *Benefits**

• Full-Time On-Site Position
• Paid Major Holidays
• 401(k) plan
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

• *Work Environment**

• 8-hour shift
• In-person work location
• Collaborative and dynamic work environment
• Opportunities for growth and development
• Recognition and rewards for outstanding performance

• *Why Join arenaflex?**

At arenaflex, we're committed to creating a work environment that's engaging, supportive, and challenging. As a customer service representative, you'll have the opportunity to:

• Develop your skills and expertise in customer service, accounts receivable, and data entry
• Work with a talented team that's passionate about delivering exceptional customer experiences
• Contribute to the growth and success of our organization
• Enjoy a competitive salary and benefits package
• Participate in ongoing training and development programs
• Collaborate with other departments to drive business results

• *How to Apply**

If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!