**Experienced Air Customer Service Agent – Remote US Opportunity at arenaflex**

Are you a customer service enthusiast with a passion for the travel industry? Do you thrive in fast-paced environments and enjoy helping others? If so, we invite you to join our team as an Air Customer Service Agent at arenaflex. As a key member of our remote customer service team, you will play a vital role in providing exceptional support to our guests and travel partners. With a focus on delivering outstanding customer experiences, you will work closely with our teams across the country to ensure seamless travel experiences for our guests.

• *About arenaflex**

arenaflex is a leading travel company that offers unforgettable experiences to our guests. With a rich history of innovation and a commitment to excellence, we strive to exceed our guests' expectations at every turn. Our company culture is built on a foundation of respect, inclusivity, and a passion for delivering exceptional customer experiences. As an Air Customer Service Agent at arenaflex, you will be part of a dynamic team that is dedicated to making a difference in the lives of our guests.

• *Responsibilities**

As an Air Customer Service Agent at arenaflex, your primary responsibilities will include:

• Answering phone calls, chat messages, and emails from guests, travel agents, and airlines in a timely and professional manner
• Responding to escalated calls and resolving issues promptly and effectively
• Amending major schedule changes, performing ticketing activities, and issuing refunds and exchanges as needed
• Tracking and fixing incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares
• Realigning pricing within PNR to collect additional money outside final payment
• Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report
• Assigning ancillary services to guests when requested
• Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation
• Researching air schedules booked for crew outside of budget
• Processing last-minute crew changes in regards to air accommodations
• Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed
• Communicating effectively with customers, co-workers, and management to reduce communication-related work errors
• Consistently delivering on commitments to external and internal customers to drive customer satisfaction
• Demonstrating commitment through behaviors and performance that are aligned with our core values
• Exhibiting integrity, fairness, and professionalism in everyday conduct
• Performing any additional duties as assigned by leadership

• *Requirements**

To be successful as an Air Customer Service Agent at arenaflex, you will need:

• Experience in the travel and hospitality industry and in a high-volume call center is highly desirable
• Proficiency in Microsoft Word, Excel, and Outlook
• Excellent phone and customer service skills
• Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management
• Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing
• Must be legally authorized to work in the United States. arenaflex is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status)

• *What You Can Expect**

As an Air Customer Service Agent at arenaflex, you can expect:

• Cruise and travel privileges for you and your family
• Health benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives
• Base Hourly Range: $15.91 to $21.49. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidate's qualifications and experience uniquely

• *Our Culture**

At arenaflex, our highest responsibility and top priority is compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. We are committed to creating a culture that is inclusive, respectful, and supportive of all employees. Our core values are:

• Respect: We treat each other with respect and dignity, valuing diversity and promoting inclusivity
• Integrity: We act with integrity, honesty, and transparency in all our interactions
• Excellence: We strive for excellence in everything we do, continuously improving and innovating
• Teamwork: We work together as a team, supporting each other and collaborating to achieve our goals
• Customer Focus: We put our customers at the heart of everything we do, delivering exceptional experiences and exceeding their expectations

• *How to Apply**

If you are a motivated and customer-focused individual with a passion for the travel industry, we invite you to apply for the Air Customer Service Agent position at arenaflex. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!