**Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America’s Fastest and Most Reliable Network**

At arenaflex, we're transforming the way people, businesses, and things connect with each other. As a leading provider of technology and communications services, we're driven by a passion for innovation and a commitment to making a difference in our customers' lives. If you're fueled by purpose and powered by persistence, we invite you to explore a career with us.

• *About arenaflex**

arenaflex is a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting up our communities and striving to make an impact to move the world forward. Our culture is built on the values of collaboration, inclusivity, and empowerment, and we're proud to be an equal opportunity employer.

• *Your Role in Delivering Exceptional Experiences**

As an Experienced Customer Sales and Service Representative at arenaflex, you'll play a critical role in delivering an exceptional customer experience to our customers. With your superior sales and customer service skills and excitement for technology, you'll be the face of our brand, providing top-notch support and guidance to our customers. You'll be responsible for:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

• *What We're Looking For**

We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should:

• Take a deep interest in learning about your customers, business challenges, and industry trends
• Enjoy the fast pace and urgency needed to manage incidents, and be able to juggle multiple priorities
• Possess empathy and communication skills that make it possible to diffuse sensitive situations
• Take real ownership of customer concerns and be driven to provide exceptional customer service
• Be able to drive to meet your daily sales goals while helping our customers stay connected to what matters most

• *Preferred Qualifications**

• Related Associate Degree or 2+ years' relevant experience
• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

• *What We Offer**

As an Experienced Customer Sales and Service Representative at arenaflex, you'll enjoy:

• Competitive pay and benefits
• Opportunities for career growth and professional development
• A collaborative and inclusive work environment that encourages authenticity and fosters a sense of belonging
• A comprehensive training program to help you succeed in your role
• The chance to work with a talented team of professionals who are passionate about making a difference in our customers' lives

• *Work Environment and Culture**

In this remote role, you'll work from home with occasional in-person trainings and meetings. We're committed to creating a collaborative and inclusive work environment that encourages authenticity and fosters a sense of belonging. Our culture is built on the values of collaboration, inclusivity, and empowerment, and we're proud to be an equal opportunity employer.

• *Equal Employment Opportunity**

We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

• *How to Apply**

If arenaflex and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Please visit our website to learn more about our application process and to submit your application.