Coordinator, Cargo Gateway Customer Service – Operations & Customer Experience Division | arenaflex Cargo Services Chicago & Dallas Locations

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Join the arenaflex Family: Explore Endless Opportunities in Global Cargo Operations

Are you ready to take your career to new heights while exploring a world of possibilities both at work and during your well-deserved time off? Welcome to arenaflex — where innovation meets dedication, and every team member plays a vital role in connecting people and places across the globe. As a leading force in the aviation and cargo industry, we pride ourselves on delivering excellence in everything we do, from transporting life-saving medical supplies to moving precious cargo across continents.

When you join our arenaflex family, you're not just accepting a job — you're embarking on an exciting journey that will challenge you, grow your expertise, and help you become the best version of yourself. You'll travel the world (literally and figuratively), tackle challenges with flexibility and grace, learn invaluable new skills, and advance your career while having the time of your life. Our culture encourages you to enrich both your personal and professional life, and we're here to support you every step of the way.

If you're looking for a role where your contributions truly matter, where you can make a real difference in the lives of millions who rely on timely cargo deliveries, and where you'll be surrounded by a team of passionate professionals, then look no further. We invite you to hop on board and discover what makes arenaflex an exceptional place to build your career.

Why You'll Love This Role at arenaflex

This pivotal position is a member of our International & Cargo Team within the Customer Experience Division. As a Coordinator in Cargo Gateway Customer Service, you'll be at the heart of our cargo operations, responsible for monitoring acceptance, planning, and accommodation of all arenaflex Cargo products to ensure full compliance with industry standards and regulations. Your work will directly impact our ability to deliver exceptional service to customers around the world, making you an essential part of our mission to keep global commerce moving smoothly.

The hiring range for this role is $48,000 to $68,000 annually, taking into account the qualifications, skills, and experience you bring to the table. We believe in rewarding our team members fairly and competitively, ensuring that your hard work and dedication are recognized and compensated appropriately.

At arenaflex, we understand that a fulfilling career is about more than just a paycheck. That's why we offer a comprehensive benefits package that supports your wellbeing, your family's needs, and your future. From day one, you'll have access to health, dental, prescription, and vision benefits designed to keep you and your loved ones healthy and protected.

What You'll Do: Key Responsibilities

As a Coordinator in Cargo Gateway Customer Service, no two days will be exactly the same. You'll be immersed in a dynamic, fast-paced environment that keeps you engaged and on your toes. Here's what you can expect to tackle in this role:

• Operational Monitoring & Compliance: You'll be responsible for meticulously monitoring the acceptance, planning, and accommodation of all arenaflex Cargo products. This includes ensuring full compliance with internal policies, industry regulations, and safety standards. Your keen eye for detail will help identify potential issues before they become problems.
• Issue Identification & Resolution: You'll proactively identify and communicate potential operational issues to other work groups and collaborate effectively to assist with resolution. Your problem-solving skills will be put to the test as you navigate challenges and find creative solutions that keep operations running smoothly.
• Communication Excellence: You'll respond to phone calls and emails in a professional and timely manner, serving as a key point of contact for internal and external stakeholders. Your clear, courteous, and efficient communication will represent arenaflex in the best possible light.
• Project Support: You'll assist with special projects from Headquarters and the local management team, contributing your unique perspective and capabilities to initiatives that shape the future of our cargo operations.
• Customer Service Excellence: You'll provide superior quality customer service with maximum emphasis on problem resolution. Your dedication to exceeding customer expectations will help maintain arenaflex's reputation as a trusted partner in the cargo industry.
• Data Analysis & Reporting: You'll utilize your analytical skills to review operational data, identify trends, and recommend improvements that enhance efficiency and customer satisfaction.
• Cross-Functional Collaboration: You'll work closely with various departments including operations, sales, reservations, and security to ensure seamless coordination and delivery of cargo services.

All You'll Need for Success

We're looking for a candidate who brings the right mix of skills, experience, and attitude to thrive in our fast-paced cargo environment. While we value formal education and prior experience, we also recognize that great team members can come from diverse backgrounds. Here's what we need from you:

Minimum Qualifications

• Education: High School diploma or GED Equivalency


• Experience: Minimum 1 year of Cargo Terminal Operations, Cargo Sales, or Cargo Reservations experience


• Technical Skills: Proficiency with standard office software and the ability to quickly learn new systems


• Security Clearance: Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)


• Badges: Ability to secure appropriate airport authority and/or US Customs security badges

Preferred Qualifications

While not required, the following qualifications will give you a competitive edge:

• Previous experience in the airline cargo industry, particularly with gateway operations


• Familiarity with SABRE FRT (Freight) system or similar cargo management platforms


• Knowledge of arenaflex Cargo products and understanding of the cargo industry


• Additional language proficiency (especially Spanish or other international languages)

Skills & Competencies That Drive Success

Beyond formal qualifications, we seek team members who demonstrate these essential competencies:

• Multi-Tasking Mastery: The ability to juggle multiple priorities simultaneously while maintaining exceptional quality and attention to detail


• Organizational Excellence: Strong organizational skills with the ability to prioritize effectively and manage your time wisely in a high-volume environment


• Analytical Thinking: A keen attention to detail, solid analytical skills, and the ability to demonstrate sound business judgment


• Team Player Mindset: Ability to be a great team player with a positive, can-do attitude that projects a positive outlook even under pressure


• High Performance: Ability to consistently perform at your highest potential and deliver great results, even when facing challenging situations


• Adaptability: Ability to learn quickly and adapt effectively in a changing business environment — perfect for those who thrive in dynamic settings


• Communication Prowess: Excellent verbal and written communication skills that enable you to interact professionally with colleagues, customers, and stakeholders at all levels

What You'll Get: arenaflex Benefits & Perks

At arenaflex, we believe our people are our greatest asset, and we're committed to rewarding them generously. Here's a glimpse of the fantastic benefits awaiting you:

• Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Imagine traveling to exotic locations at discounted rates — the world truly becomes your oyster!
• Comprehensive Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning — we also offer virtual doctor visits, flexible spending accounts, and more to ensure your wellbeing is always prioritized.
• Wellness Programs: We want you to be the best version of yourself. That's why our wellness programs provide you with all the right tools, resources, and support you need to thrive — mind, body, and spirit.
• Retirement Savings: Our 401(k) program is available upon hire, and depending on the workgroup, employer contributions to your retirement savings are available after just one year of service. We're invested in your future!
• Additional Benefits: Other great perks include our Employee Assistance Program, pet insurance, and exclusive discounts on hotels, cars, cruises, and more. We believe in taking care of the whole you — including your furry family members!
• Professional Development: Opportunities for career advancement and continuous learning through our training programs and tuition assistance.

Feel Free to Be Yourself at arenaflex

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at arenaflex. We believe that diverse perspectives drive innovation and excellence, and we're committed to creating an environment where everyone feels valued, respected, and empowered to contribute their unique talents.

Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders. These groups help team members reach their full potential and create an inclusive work environment that meets and exceeds the needs of our diverse world. At arenaflex, you'll find a community that celebrates differences and champions individuality.

We are proud to be an equal opportunity employer, and we welcome applicants from all backgrounds. Regardless of your race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic, we evaluate candidates based on their qualifications, skills, and potential to contribute to our mission.

Ready to Take Flight? Apply Today!

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep one of the world's leading airlines running smoothly? Are you excited about the opportunity to play a crucial role in the cargo operations that connect businesses, families, and communities around the globe?

If you answered "yes" to these questions, we encourage you to apply for this exciting opportunity. As a Coordinator in Cargo Gateway Customer Service at arenaflex, you'll be part of something much bigger than yourself. You'll be connecting the world, one shipment at a time.

Join us, and discover a career that offers adventure, growth, and the chance to make a real impact. We can't wait to welcome you aboard!

Location: ORD Cargo (ORD-CRG1) – Chicago, IL

Additional Location: Dallas, TX

Requisition ID: 77882