Are you a compassionate and empathetic individual with a passion for helping others? Do you thrive in a dynamic and fast-paced environment where no two days are the same? Look no further than arenaflex, a global organization dedicated to delivering care and improving health outcomes for millions of people around the world. As a Senior Customer Service Representative, you'll play a critical role in connecting people with the care, pharmacy benefits, data, and resources they need to live their healthiest lives.
**About arenaflex**
arenaflex is a global organization that's committed to making a difference in the lives of our customers and communities. We believe that everyone deserves access to quality healthcare, regardless of their background or circumstances. Our team is passionate about delivering exceptional customer service and creating a culture of diversity, inclusion, and respect.
**Job Summary**
As a Senior Customer Service Representative, you'll provide compassionate and empathetic support to our members, helping them navigate complex healthcare issues and find the resources they need to live their best lives. You'll work closely with our team to resolve escalated issues, provide guidance and support, and help our members make informed decisions about their health. This is a challenging and rewarding role that requires a unique blend of technical skills, business acumen, and interpersonal skills.
**Responsibilities**
* Serve as a resource or Subject Matter Expert for team members or internal customers
* Handle escalated calls, resolving more complex customer issues
* Demonstrate outstanding service to identify the source of the caller's issue and work to resolve the inquires in a timely and professional manner
* Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider
* Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
* Assist customers in navigating myuhc.com and other arenaflex websites while encouraging and reassuring them to becoming self-sufficient with our tools
**Requirements**
* High school diploma/GED
* Must be 18 years of age or older
* 1 year of customer service experience OR experience in a medical office, healthcare, call-center or office setting analyzing and solving customer problems
* Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
* Ability to work during our normal business hours of 9:00am - 6:00pm EST
**Preferred Qualifications**
* Prior healthcare experience
* Knowledge of billing/finance and eligibility processes, practices and concepts
**Telecommuting Requirements**
* Ability to keep all company sensitive documents secure (if applicable)
* Required to have a dedicated work area established that is separated from other living areas and provides information privacy
* Must live in a location that can receive a arenaflex approved high-speed internet connection or leverage an existing high-speed internet service
**Soft Skills**
* Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
* Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
* Proficient conflict management skills including the ability to resolve stressful situations
**Compensation and Benefits**
* Hourly range: $16.54 - $32.55 per hour (dependent on location and experience)
* Comprehensive benefits package, including medical, dental, and vision coverage
* Incentive and recognition programs
* Equity stock purchase and 401k contribution
* Opportunities for career growth and professional development
**Work Environment and Culture**
* arenaflex is a dynamic and fast-paced organization that values diversity, inclusion, and respect
* Our team is passionate about delivering exceptional customer service and creating a culture of compassion and empathy
* We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for career growth and professional development
**How to Apply**
If you're a motivated and compassionate individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
**Drug-Free Workplace**
arenaflex is a drug-free workplace, and candidates are required to pass a drug test before beginning employment.
**Application Deadline**
This job posting will be open for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.