At arenaflex, people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a difference. Our brands, including arenaflex Water Solutions, arenaflex Safety Solutions, and arenaflex Enhancements, invest in our commitment to make each home safer and more livable. In addition to serving our customers, arenaflex strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work as well as a multi-recipient of Top Workplaces. From free benefits to people-focused committees like the Women's Committee, Diversity & Inclusion Committee, and VetConnect, we are dedicated to making arenaflex a great place to work every day... because who doesn't want a job they can look forward to? Come grow your career with us!
**About arenaflex**
arenaflex is a leading provider of innovative home solutions, dedicated to making a positive impact on people's lives. With a strong commitment to customer satisfaction, we strive to deliver exceptional service and support to our customers. Our team is passionate about creating a welcoming and inclusive work environment, where everyone feels valued and empowered to grow. As a certified Great Place to Work and a multi-recipient of Top Workplaces, we're proud of our reputation for being a great place to work.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through inbound and outbound calls, emails, and other communication channels. You will also be responsible for scheduling customer service calls, reviewing completed service tickets for quality assurance, and acting as a liaison between our installation and service teams. If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we'd love to hear from you!
**Key Responsibilities**
* Provide exceptional customer service through inbound and outbound calls, emails, and other communication channels
* Schedule customer service calls and other customer service activities as needed
* Review completed service tickets for quality assurance in region
* Act as a liaison between our installation and service teams
* Be enthusiastic, adaptable, and patient, with a high level of detail-oriented and data-efficient skills
* Be flexible to perform any task deemed necessary to support department and/or company-wide initiatives
* Perform other duties as assigned by supervisor
**Essential Qualifications**
* High School Diploma or equivalent
* At least 1 year of customer service experience
* At least 1 year of previous office or administrative experience
* Computer and keyboard proficient, with job duties performed essentially paperless
* Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without "dropping the ball"
* Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a "roll up your sleeves" and "today not tomorrow" mentality
* Apply active listening skills through the ability to comprehend information presented and respond thoughtfully
* Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion
* Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional
* Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection
* Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer's needs at the forefront of every interaction
* Ability to communicate effectively, to recognize, understand, and manage one's own emotions as well as others, and foster positive working relationships across all levels of the organization
* Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one's own actions, performance, and decisions
* Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access)
**Preferred Qualifications**
* Ability to type at least 50 words per minute (wpm)
* Highly organized, with strong time management skills and the ability to be resourceful when necessary
**Work Environment**
* Normal Office Environment
* Indoor work in a climate-controlled environment
* Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
**Compensation and Benefits**
* Industry-leading compensation package
* Fully paid Medical, Dental, and Vision benefits after 90 days
* 401k Savings Plan
* Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs
* Childcare benefits to support families
* Endless opportunity for growth and advancement. Just ask our current employees!
**Other Perks**
* Employee assistance program - get 24/7 support in areas including legal, financial planning, and counseling
* Employee discount marketplace - enjoy discounts on thousands of products, from cars to local attractions
* Gym membership compensation - your insurance will help cover the cost of your gym membership!
* Groups like VetConnect & the Women's Committee to help you get involved and to provide resources for your success
**Diversity and Inclusion Statement**
arenaflex is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.
**Equal Opportunity Statement**
arenaflex will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you! Apply now to join our team and be a part of our mission to make a positive impact on people's lives.