Sales Operations Specialist

Summary

The Sales Operations Specialist supports the sales team by managing the full sales process, from quoting and order processing to maintaining accurate customer and product data. This role ensures efficient operations, accurate fulfillment of customer requirements, and compliance with internal standards. Detail-oriented and customer-focused, Sales Operations Specialists thrive in fast-paced environments and are responsible for meeting personal and departmental KPIs, including quote/order turnaround, response time, and support efficiency. Success in this role requires professionalism, adaptability, and a continuous improvement mindset.

Essential Duties and Responsibilities

• Respond to inbound sales inquiries via phone, email, live chat, In person, CRM systems or other.
• Prepare and send accurate quotes and proposals based on customer specifications.
• Process purchase orders, ensuring completeness, accuracy, and alignment with customer requirements to guarantee timely and satisfactory fulfillment.
• Maintain traceability and compliance of CRB documentation in accordance with QMS (Quality Management System) standards.
• Stay current on existing and new products, applications, and industry trends to support effective customer communication and quoting.
• Build and maintain customer relationships
• Collaborate closely with cross-functional teams including external sales, logistics, finance, and product management.
• Acts with friendliness, courtesy, and respect in all customer interactions.
• Teams with Sales team to keep account activates up to date.
• Must have the ability to work well alone and in teams of co-workers.
• Must possess the ability to follow instructions, accept constructive criticism, and convert this information into a productive and positive outcome.
• Must work with the EHS department to ensure all local, state, and federal regulatory agencies requirements are met; OSHA, NFPA, DNR, EPA and Amphenol sustainability practices.
• Must work with the Quality department to ensure all quality standards are met for AS9100 certification.
• Comply with company policies and procedures.
• Perform other duties as assigned.  As a member of the Sales Operations department, team members will receive training in both sales operations and customer service, as directed by management, to effectively support evolving team needs.
• Although this is primarily a work-from-home position, team members may be required to report to the office at the manager’s discretion to support team needs.

Requirements

Education and Experience

• High school diploma or GED required.
• 6 months to 1 year of customer service or administrative experience.

Physical

• Primarily sedentary role with occasional standing, walking, bending, or reaching.
• May lift up to 20 pounds occasionally.
• Frequent use of computer, keyboard, and standard office equipment.

Working Conditions

Primarily remote work with occasional in-office attendance. Involves frequent use of computers, phones, and other office equipment.

Competencies

Knowledge

• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Skills

• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Being careful about detail and thorough in completing work tasks.
• Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Observing, receiving, and otherwise obtaining information from all relevant sources.
• Understanding written sentences and paragraphs in work related documents.
• Talking to others to convey information effectively.
• Managing one's own time and the time of others.

Abilities

• The ability to see details at close range (within a few feet of the observer).
• The ability to listen to and understand information and ideas presented through spoken words and sentences.
• The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

POSITRONIC RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE COMPANY DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS "AT-WILL." THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS.

Due to the nature of our business, the candidate must be able to legally work in the United States; we are unable to provide sponsorship. Position requires candidate to be a U.S. person as defined in ITAR, 22 CFR 120.15 (U.S. Citizenship or Resident Alien Status) and defined by 8 U.S.C. 1101(a) (20).

Positronic Industries participates in the United States Department of Homeland Security E-Verify program. The E-Verify program is a web-based employment eligibility verification system for newly hired employees operated by the U.S. Citizenship and Immigration Services.

Any candidate that needs an accommodation or assistance with the application process should contact HR at [email protected]or at 417-866-2322.