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Join the arenaflex Family: Where Your Career Takes Flight
Are you ready to unlock a world of possibilities, both in your career and in your life outside of work? Step aboard the arenaflex family, and you'll embark on a journey that will help you grow your knowledge, develop new skills, and become the best version of yourself. As you begin this exciting new chapter, you'll tackle challenges with flexibility and grace, learning new competencies and advancing your career while having the time of your life. At arenaflex, we believe in balancing your personal and professional aspirations—and we're here to support you every step of the way.
About arenaflex and the Payments & Digital Strategy Team
At arenaflex, we pride ourselves on being more than just an organization—we're a community committed to excellence, innovation, and putting our members first. As part of our Payments and Digital Strategy team within the arenaflex Credit Union, you'll play a pivotal role in delivering exceptional financial services to our valued members. This position offers a unique opportunity to work in a dynamic, fast-paced environment where your contributions directly impact the financial well-being of thousands of members across the globe.
The arenaflex Credit Union is dedicated to providing top-tier banking solutions, and our Member Services Representatives are the frontline ambassadors of this mission. We're looking for a detail-oriented professional who thrives in a collaborative environment and is passionate about delivering outstanding customer service. If you're ready to elevate your career while making a meaningful difference, this is the opportunity you've been waiting for.
What You'll Do: Key Responsibilities
As a Member Services Representative on our Payments and Digital Strategy team, you'll be responsible for a wide range of functions that keep our financial operations running smoothly. Your daily activities will include:
- Data Entry and Balancing: Complete accurate data entry and daily balancing functions to ensure financial records are precise and up-to-date.
- Check Processing: Process check transactions, including IRA checks, bankruptcy checks, payoff checks, and other specialized check types with meticulous attention to detail.
- Wire Transfer Operations: Obtain essential information from members for timely and accurate processing of international and domestic wire transfers. This includes researching and verifying incoming and outgoing wire transfer data, communicating with vendors to process transfers, and ensuring compliance with all applicable wire transfer laws and regulations.
- Deposit and Withdrawal Processing: Handle loan payments, multi-account deposits, credit card payments, and various other transactions while maintaining the highest standards of accuracy.
- Return Item Coordination: Coordinate return items with members, door vendors, the Federal Reserve Bank, and other financial institutions to resolve discrepancies efficiently.
- Fraud Resolution Support: Assist other departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing to protect our members' assets.
- Remote Deposit and Mobile Banking: Review, analyze, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products to ensure seamless digital banking experiences.
- Account Management: Log, analyze, and make necessary GL (General Ledger), account changes and/or returns to maintain financial integrity.
- Stop Payments and Check Batching: Process Stop Pays and manage check batching operations with precision and efficiency.
- Daily Balancing and Closing: Complete daily balancing and department closing procedures to ensure all accounts are reconciled properly.
- International Collections and Legal Matters: Handle daily processing of workflows related to overdue returns, receipt delivery, foreign collections, and legal fees.
- Compliance and Security: Ensure the security and confidentiality of all accounts and related data. Your work must comply with all relevant laws and regulations, including but not limited to the Bank Secrecy Act (BSA), NACHA regulations, and Federal Banking laws.
What We're Looking For: Qualifications
Minimum Requirements
- High school diploma or GED equivalent
- Intermediate proficiency in Microsoft Excel and Word
- Strong attention to detail and mathematical accuracy
- Excellent written and verbal communication skills
- Ability to work extended hours as needed to support business needs
Preferred Qualifications
- Previous customer or member service experience in a financial services environment
- Prior banking or Credit Union experience
- Familiarity with Episys/Symitar systems and wire processing
- Associate's or Bachelor's degree in Finance, Business Administration, or a related field
Skills and Competencies for Success
To excel in this role, you'll need a diverse set of skills that enable you to thrive in our fast-paced, dynamic environment:
- Customer Service Excellence: You must possess exceptional interpersonal skills and the ability to engage professionally with all personnel and members, providing solutions that exceed expectations.
- Multi-tasking and Prioritization: The ability to perform in a fast-paced environment, handle multiple responsibilities simultaneously, and effectively prioritize work to meet tight deadlines under high-volume pressure is essential.
- Technical Proficiency: Strong skills in Microsoft Office software (Word, Excel, Access, PowerPoint) are required. This can be demonstrated through work experience, education, or hands-on practical use.
- Mathematical Acumen: Ability to perform mathematical calculations accurately and analyze financial data with precision.
- Team Player Mindset: Must be able to function as an integral part of a team and cross-train to perform any role assigned within the department.
- Independent Problem-Solving: Ability to work independently with minimal supervision, demonstrating self-motivation, strong organizational skills, and keen attention to detail.
- Compliance Awareness: Must pass relevant arenaflex and Credit Union pre-hire compliance examinations and demonstrate a thorough understanding of banking regulations, including NACHA guidelines and the Bank Secrecy Act.
- Reliability: Ability to maintain excellent performance and attendance, as reliability is critical in financial operations.
Career Growth and Development Opportunities
At arenaflex, we believe in investing in our people. As a Member Services Representative, you'll have access to numerous opportunities for professional development and career advancement:
- Comprehensive Training: Receive extensive training on our systems, processes, and compliance requirements to set you up for success from day one.
- Cross-Functional Exposure: Gain experience across multiple departments, enhancing your versatility and making you an invaluable team member.
- Career Pathways: Demonstrate exceptional performance, and you'll have the opportunity to advance into senior roles within the Credit Union, including supervisory and management positions.
- Certifications and Education Support: We encourage continuous learning and may provide support for relevant certifications and advanced education in finance, banking, or business administration.
- Industry Knowledge: Develop deep expertise in banking regulations, compliance, and financial operations—skills that are highly valued throughout the financial services industry.
Work Environment and Culture at arenaflex
When you join arenaflex, you're not just accepting a job—you're becoming part of a legacy. Our culture is built on values of integrity, inclusion, and innovation. We believe in creating an environment where every team member feels valued, respected, and empowered to bring their authentic selves to work.
As a remote team member, you'll enjoy the flexibility of working from home while staying connected to our broader team through advanced collaboration tools and regular virtual communications. We maintain high standards for remote work, providing you with the technology and support you need to succeed.
Our commitment to diversity and inclusion is unwavering. From the team members we hire to the members we serve, inclusion and diversity are the foundation of the dynamic workforce at arenaflex. Our Employee Business Resource Groups are focused on connecting our team members to our members, suppliers, communities, and shareholders—helping everyone achieve their full potential and fostering an inclusive work environment that meets and exceeds the needs of our diverse global community.
Compensation and Benefits
We recognize that our team members are our greatest asset, and we're committed to providing competitive compensation and comprehensive benefits:
- Competitive Hourly Rate: Earn $22-$35 per hour, commensurate with experience and qualifications.
- Travel Perks: While this is a remote position, eligible team members may have access to travel benefits, allowing you, your family, and friends to explore over 365 destinations across our extensive global network.
- Health and Wellness Benefits: From day one, you'll have access to health, dental, prescription, and vision benefits. We also offer virtual doctor visits and flexible spending accounts to support your well-being.
- Wellness Programs: We want you to be the best version of yourself—that's why our wellness programs provide you with the tools, resources, and support you need to thrive physically and mentally.
- Retirement Savings: A 401(k) program is available upon hire, with company contributions available after one year of service (depending on workgroup).
- Additional Perks: Enjoy access to our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
Ready to Take Flight? Apply Today!
If you're ready to embark on an exciting career journey with a company that values its people, encourages growth, and offers a supportive, inclusive environment, we encourage you to apply for this position. At arenaflex, you'll find more than just a job—you'll find a family that will support you throughout your career and help you achieve your full potential.
Don't miss this opportunity to grow with us, learn new skills, and make a meaningful impact in the lives of our members. We can't wait to welcome you aboard!
To apply, please submit your application through our online portal. We look forward to getting to know you!
arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.