Note: The job is a remote job and is open to candidates in USA. Topline Pro is building a team of customer-first problem solvers who thrive on helping others succeed. As a Customer Success Associate, you will be the first point of contact for customers, addressing their inquiries and ensuring they have a positive experience with the company's services.
Responsibilities
- Be the first point of contact for customers, answering calls, texts, and emails with empathy, clarity, and urgency
- Troubleshoot questions and guide customers through solutions, ensuring every interaction leaves them confident and supported
- Flex between teams, from customer support to onboarding, stepping in where help is needed most
- Manage tasks in tools like Asana and Google Workspace to keep communication and workflows on track
- Learn new technologies quickly and help improve internal processes as we scale
- Collaborate with Customer Success Managers and onboarding specialists to deliver seamless experiences
- Play a key role in maintaining strong customer sentiment through fast, effective responses and proactive communication
Skills
- Exceptional written and verbal communication skills; able to make complex things sound simple
- A genuine passion for helping people and delivering great customer experiences
- Strong organizational and time management skills; can juggle multiple priorities smoothly
- Growth mindset, open to feedback and eager to learn and improve
- Comfort working across different teams and systems; flexible and tech-savvy
- Spanish fluency is a plus
- Bonus: prior experience in customer-facing roles such as retail, teaching, acting, or hospitality
Benefits
- Full Medical, Dental, and Vision Health Coverage
- Computer and workspace enhancements
- 401(k) plan (non-matching)
- Unlimited vacation, 9 company holidays including election day, and 1 personal volunteer day a year
- Company-paid Wellhub membership for fitness and wellness
- Dinner covered with Uber Eats + a stocked kitchen to keep you fueled
- Opportunity to take on significant responsibility and ownership in scaling a product that can change the lives of home service pros
Company Overview
Topline Pro is a generative AI platform enabling home services professionals to manage and scale their businesses online. It was founded in 2020, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://www.toplinepro.com.