Fraud Analyst

Meridian Credit Union is Ontario’s largest credit union, dedicated to creating opportunities for its members and communities. The Fraud Analyst will provide analysis and insights to support proactive fraud prevention strategies, develop reports and controls, and work closely with leadership to enhance fraud management programs.

Responsibilities

• Conduct control reporting on existing detection strategies and countermeasures, and proactively drive incremental improvements
• Assist Fraud Management & Corporate Security leadership to develop and implement a quality control program
• Escalate insights to Fraud Management & Corporate Security leadership to drive program change
• Conduct periodic quality control analysis to ensure policies, procedures, and internal frameworks are adhered to, and maintain the Fraud Management & Corporate Security program in an always-audit-ready state
• Identify enhancements to detection systems and approaches, coordinate implementation with business and technology partners, and perform post-implementation monitoring
• Conduct root cause analysis driving large individual losses or emerging fraud trends, and develop strategies and controls to mitigate their impact
• Aggregate and update existing periodic reporting, and work with Manager to enhance, automate, and streamline dashboarding and reporting for Fraud Management and Corporate Security
• Maintain and create documentation of risk-management frameworks, controls, systems, models, and tools employed by the program as required
• Provide suggestions on rules, models, and strategies for Meridian’s fraud detection systems and tools based on analysis and insights gained as part of quality control functions
• Assist fraud investigators, analysts, Manager, Fraud Analytics and Senior Manager, Fraud Management in the analysis of applications and complex cases as required to detect fraud patterns, develop review frameworks for other internal partners, and develop strategies to counter emerging threats
• Identify, cleanse, map, aggregate, and document new data sources and work with other analysts and peers to answer business questions and develop ways to connect and use the new data sources with existing databases/data warehouse as it applies to reporting and the quality control function
• Support the Fraud Management & Corporate Security team leadership on:the development of intelligence and communication on fraud trends to prevent fraud losses;the assessment of industry/third party tools, from credit bureaus, fintechs, or other vendors, which can advance the Meridian Fraud Management program;conducting research into industry best practices, trends, and capabilities;the identification of system enhancements to improve the Fraud Management & Corporate Security programs
• Foster and maintain productive relationships with internal and external stakeholders, partners, and industry peers
• Assist the Manager in operationalizing analysis and insights by working with third-party vendors and internal partners to communicate requirements and risks
• Communicate project status, developments, and issues with the Manager and other Fraud leadership proactively
• Create or support the creation of monthly, quarterly, and ad-hoc reports covering fraud metrics, fraud strategy performance, and trends analysis
• Assist the Manager to research, scope, create, and present business cases required to acquire new tools and resources to augment the Meridian Fraud Management Program
• Support the Fraud Management & Corporate Security team in the execution of short-term and multi-year plans to achieve program and Meridian goals

Skills

• Advanced knowledge of Microsoft Power BI
• Proficient at using Microsoft SQL Server to extract and isolate data
• Working knowledge of Python or other tools (e.g. SAS, R) to complete data aggregation, cleansing, analysis, and automation
• Hands-on experience with low-code or no-code automation tools such as Power Automate, Power Apps, or comparable platforms to increase efficiency in reporting and workflow processes
• Highly developed analytical and problem-solving skills
• Advanced knowledge of Microsoft Office Suite
• Familiarity with fraud investigation techniques and fraud management systems
• Excellent written and verbal communication skills
• Excellent organizational skills and ability to manage multiple projects and competing priorities
• Familiarity with cloud analytics solutions such as Microsoft Fabric, Databricks, or Snowflake
• An understanding of the financial services industry, gained through a combination of experience, self-directed research, and learning
• Designations such as the CFE or CFA, or progress towards them
• Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot

Benefits

• Inclusive and collaborative working environment
• Tools and technology needed to delight your candidates and clients
• Work with and learn from diverse industry leaders
• Hybrid work arrangements with in-person office time

Company Overview