**Senior Manager, Operations - Identity Customer Experience (Remote Work from Home)**

• *Join arenaflex, a leading retail company, in revolutionizing the customer experience through innovative technology and data-driven insights. As a Senior Manager, Operations - Identity Customer Experience, you will play a critical role in shaping the future of customer interactions and driving business growth.**

• *About arenaflex**

arenaflex is a retail giant that is committed to providing an exceptional customer experience. We are dedicated to understanding our customers' needs and preferences, and we are constantly seeking new ways to improve our services and products. Our Customer Advanced Character group is at the forefront of this effort, working to create a comprehensive and reliable digital view of our customers' relationships with arenaflex.

• *The Role**

We are seeking a highly skilled and experienced Senior Manager, Operations - Identity Customer Experience to join our Customer Advanced Character group. As a key member of this team, you will be responsible for driving the execution of digital identity initiatives in store conditions, launching and scaling capabilities to enhance customer experiences and adoption, and working closely with Omni experiences and Store Operations groups to deliver top-tier customer ID solutions.

• *Key Responsibilities**

• Support the development of digital identity experiences across a defined customer experience space (e.g., store service desks, checkout)
• Analyze existing CX streams at various touchpoints
• Design tests for identity capture (e.g., phone number)
• Interpret the customer experience plan that would enhance identity capture and utilization at exchange points from paper to execution plan
• Develop an execution guide for select experience execution
• Collaborate with item, field, and research groups to develop analyses
• Participate in cross-functional meetings joining forces with item and surveys and approve tests
• Manage tests in the field
• Send tests in accordance with Walmart field activities groups
• Collaborate with research to decipher results
• Suggest and execute upgrades
• Track progress of the analysis, set up and execute reporting structure, and develop benchmarks to beat expected challenges.
• Partner management
• Maintain relationships with Walmart groups to ensure effective execution
• Capture partner needs, enabling the group to set up important business analysis
• Assemble and execute communication plans to key partners

• *What You'll Bring**

• You are passionate about tackling complex challenges.
• You are passionate about building digital experiences within an actual store environment.
• You are customer-driven in spirit and data-driven in execution.
• You can influence and build agreement through partner management.
• You have a test and learn mindset to repeat and work in your group's products.
• You have deep domain knowledge in retail location operations and experience working with partners in stores.
• You are organized and conscientious in execution.
• You enjoy traveling and spending time in stores to arrange execution.
• You thrive in complex and matrixed organizations.

• *Impact**

• Drive the execution of Digital Identity drives in store conditions
• Launch and scale capabilities to empower enhancements to customer experiences and adoption
• Work together with Omni experiences and Store Operations groups to deliver top-tier customer ID solutions
• Assemble deep relationships with colleagues to share progress, show results, and gain buy-in from senior leadership

• *Requirements**

• Four-year college degree required.
• 7+ years in Operations jobs, preferably with at least 3 years of experience in retail, store, or Omni environment.
• 5+ years executing new drives in a store environment
• Strong and demonstrated ability to influence within partners
• Demonstrated expertise in executing effective drives.
• Experience with Agile methodologies and project management tools.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and drive business decisions.

• *What We Offer**

• Competitive compensation, including performance-based bonuses and other great benefits for a happier brain, body, and wallet.
• Medical benefits include clinical, vision, and dental coverage.
• Financial benefits include 401(k), stock buy, and company-paid life insurance.
• Managed time benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy cost reimbursement, and more.

• *Additional Compensation**

• PTO and PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your work schedule and length of service. It will meet or exceed the requirements of paid sick leave regulations, where applicable.

• *Live Better U**

• Live Better U is a Walmart-paid training benefit program for full-time and part-time employees in Walmart and Sam's Club offices. Programs range from high school completion to four-year college degrees, including English Language Learning and short-form certifications. Tuition, books, and fees are fully paid for by Walmart.

• *Qualification Requirements**

• Qualification requirements apply to certain benefits and may depend on your work group and length of service. Benefits are subject to change and may be dependent on a specific plan or program terms.

• *Apply Now**

If you are passionate about driving business growth through innovative technology and data-driven insights, we encourage you to apply for this exciting opportunity. Join arenaflex, a leading retail company, in shaping the future of customer interactions and experiences.