About arenaflex

Welcome to arenaflex, where innovation meets imagination at the intersection of cutting-edge technology and limitless creativity. As one of the world's leading digital platforms, we are committed to empowering individuals to share their stories, explore their passions, and connect with communities across the globe. Our mission is to create a safe, inclusive, and vibrant environment where everyone has the opportunity to express themselves and discover content that inspires them.

At arenaflex, we believe in the power of connection. We work at the speed of culture, constantly exploring novel ideas, solving real-world problems, and having fun along the way. Our team is comprised of diverse, talented individuals who are passionate about shaping the future of digital media and ensuring that our platform remains a trusted space for creators and viewers alike.

The Role: Senior Director, Global Adversarial Abuse & Analytics

Are you ready to take on a pivotal leadership role in protecting millions of users worldwide? arenaflex is seeking an experienced and strategic Senior Director to lead our Global Adversarial Abuse & Analytics team within the Trust and Safety organization. This is a unique opportunity to make a meaningful impact by safeguarding our platform against bad actors while driving data-informed strategies that enhance user safety and experience.

As the Senior Director of Global Adversarial Abuse & Analytics, you will be responsible for overseeing all aspects of adversarial abuse prevention, including account takeovers, terminated user evasion, engagement fraud, spam, and emerging threats. You will lead two high-performing teams: the Adversarial Abuse team, responsible for early detection of emerging trends and operational enforcement, and the Business Analytics team, dedicated to measuring abuse, generating insights, and producing transparency reports for stakeholders worldwide.

Key Responsibilities

Strategic Leadership: Lead the Adversarial Abuse team in identifying and removing actors attempting account takeovers, spam, engagement manipulation, evasion of termination, and other malicious activities. Drive the Business Analytics team to generate actionable insights, estimate uncaught badness, and publish Transparency Reports for countries around the world.

Risk Anticipation: Understand, anticipate, and intelligently moderate risks arising from new and scaling industry trends, including emerging technologies such as generative AI and evolving attack vectors.

Cross-Functional Collaboration: Work closely with the Policy Development team to create policies using account, social, and content signals that effectively describe harmful behavior and protect our community.

Operational Excellence: Deliver effective and efficient operational performance (quality, service levels) in a global team operating 24×7 across multiple time zones.

Team Development: Attract, retain, manage, and develop top talent. Build a culture of excellence, innovation, and continuous improvement within your teams.

Escalation Management: Handle high-priority escalations with rapid response times, provide data and content-driven insights, and implement solutions while building relationships with key cross-functional partners to support the launch of new products and policies.

Strategic Insights: Utilize data to drive strategy and business action, working effectively in a rapidly changing industry while managing ambiguity and minimizing uncertainty through quantitative insights.

Essential Qualifications

Bachelor's degree or equivalent practical experience in a related field.

Minimum of 2 years of experience in risk management, fraud fighting at scale, and building/delivering analytical insights.

Minimum of 2 years of experience working with engineering teams to build data infrastructure and machine learning models.

Minimum of 2 years of experience leading teams with the ability to work non-standard weeks as accelerations require, including occasional on-call availability on weekends and holidays on a rotational basis.

Demonstrated ability to build relationships with cross-functional partners and influence stakeholders at all levels.

Excellent business judgment, strategic and analytical skills, with the ability to leverage data to drive strategy and business outcomes.

Preferred Qualifications

Advanced degree in a related field (e.g., research, engineering, data science, business analytics).

Minimum of 2 years of experience with large-scale data analysis and anomaly detection techniques.

Direct experience or demonstrated interest in anti-abuse operations and content moderation.

Proficiency in SQL, R, or Matlab for data analysis and statistical modeling.

Exceptional interpersonal and communication skills with the ability to present complex findings to executive leadership.

Strong track record of managing ambiguity in fast-paced environments and leading through change.

Skills & Competencies

Analytical Excellence: Deep expertise in quantitative analysis, statistical modeling, and data-driven decision making. Ability to translate complex data into actionable strategic recommendations.

Leadership & People Management: Proven ability to lead diverse, global teams, foster collaboration, and develop talent at all levels.

Strategic Thinking: Ability to see the big picture while maintaining attention to detail. Experience anticipating emerging threats and developing proactive mitigation strategies.

Communication Skills: Outstanding written and verbal communication skills, with the ability to influence executive stakeholders and build consensus across organizations.

Technical Fluency: Strong understanding of data infrastructure, machine learning concepts, and technology platforms. Ability to effectively collaborate with engineering and product teams.

Operational Acumen: Experience managing 24×7 operations with a focus on quality, efficiency, and continuous improvement.

Career Growth & Development

At arenaflex, we are invested in your professional growth and development. As a senior leader in our Trust and Safety organization, you will have access to unparalleled opportunities to expand your expertise in one of the most dynamic areas of technology. You will work alongside some of the brightest minds in the industry, tackling complex challenges that have real-world impact on billions of users worldwide.

We offer comprehensive leadership development programs, mentorship opportunities, and continuous learning resources to help you advance in your career. Whether you're looking to deepen your expertise in adversarial abuse prevention, expand into adjacent areas of trust and safety, or transition into broader strategic roles, arenaflex provides the platform and support you need to achieve your goals.

Work Environment & Culture

Join a team that is passionate about making a difference. Our Trust and Safety organization is dedicated to creating a safe and positive experience for our global community. We work in a collaborative, fast-paced environment where innovation is encouraged, and every voice matters.

At arenaflex, we value diversity and inclusion. We believe that the best solutions come from teams with varied perspectives and backgrounds. We foster an environment where employees can be their authentic selves, collaborate openly, and contribute to meaningful work that protects and empowers our users.

We embrace flexibility and understand the importance of work-life balance. While this role requires occasional weekend and holiday availability for critical escalations, we offer flexible arrangements and robust support to ensure you can perform at your best.

Compensation & Benefits

arenaflex offers competitive compensation packages that recognize your experience, skills, and contributions. Our comprehensive benefits package includes:

Competitive salary with annual performance bonuses

Equity compensation programs

Comprehensive health, dental, and vision insurance

Retirement savings plans with company matching

Generous paid time off and parental leave

Wellness programs and resources

Professional development opportunities

Employee assistance programs

Access to cutting-edge tools and technologies

Why Join arenaflex?

At arenaflex, we believe that everyone deserves a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to enable everyone to share their story, explore what they love, and connect with each other in meaningful ways.

By joining arenaflex, you become part of a mission-driven organization that is shaping the future of digital media and making a positive impact on millions of people around the world. You'll have the opportunity to work on challenging problems, innovate with cutting-edge technology, and be part of a team that truly cares about creating a safe and inclusive online environment.

Apply Today

If you're ready to take the next step in your career and make a meaningful impact, we encourage you to apply for this exciting opportunity. We are looking for passionate, driven leaders who share our commitment to user safety and want to be part of something bigger than themselves.

Join arenaflex and help us build a safer, more trusted digital world for everyone. Your expertise and leadership can make a real difference in protecting our global community.

Senior Director of Global Adversarial Abuse & Analytics - Leading Trust & Safety Strategy