Senior Data Analyst - IT | Digital Technology & Business Intelligence

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Join arenaflex's Digital Technology Team

Are you ready to be part of something extraordinary? At arenaflex, we're not just building technology—we're revolutionizing the way the world connects. As a global leader in the transportation industry, we're on an ambitious trajectory to become the best airline in aviation history. Our mission—"Connecting People, Uniting the World"—goes beyond moving passengers from point A to point B. It represents our commitment to creating meaningful experiences for millions of customers worldwide while fostering an inclusive, diverse workforce that drives innovation forward.

The Digital Technology team at arenaflex spans the globe, bringing together talented individuals who collaborate daily with cutting-edge technology to build the future of air travel. We're seeking a passionate Senior Data Analyst - IT to join our innovative team and help us transform data into actionable insights that enhance operational excellence across our digital platforms.

If you're a data-driven leader with a thirst for analytics, a knack for program execution, and the ability to see both the minute details and the broader picture, this opportunity might be your next great adventure.

About the Role

As a Senior Data Analyst - IT at arenaflex, you'll serve as a critical bridge between technology and business strategy. You'll work closely with our Digital Channels, Personalization, and Loyalty technology teams to decode complex data sets, identify patterns and trends, and transform them into meaningful information that drives operational excellence.

This role demands a communicator who thrives on finding signals within noisy data, someone who can conceive improvements to applications and metrics that matter. You'll need to be comfortable engaging with engineers, platform teams, business experts, customer experience professionals, and leadership—influencing change based on solid data analysis. Collaboration with our Digital Operations Center (DOC) on functional metrics will be a key aspect of your responsibilities.

Key Responsibilities

As part of the arenaflex Digital Technology family, your contributions will directly impact how we serve our customers and optimize our digital presence. Here's what you can expect:

• Analyze Digital Performance: Evaluate the performance of applications and systems that affect business functionality across all digital touchpoints


• Formulate Strategic Questions: Ask the right questions about platform data connected to Digital Channels to uncover actionable insights


• Develop Analysis Workflows: Create streamlined and comprehensive data analysis work streams that deliver consistent, reliable results


• Build Data Visualizations: Design and develop impactful dashboards and reporting products using your expertise in business intelligence tools


• Application Performance Analysis: Dive deep into application performance metrics, identifying error patterns and the top factors contributing to issues


• Process Improvement: Identify, design, and implement internal process improvements with concrete recommendations for enhanced performance and greater scalability


• Cross-Functional Collaboration: Partner with both US and India Data Center teams to develop unified dashboards and analytical solutions


• Stay Current with Technology: Track new platform updates and application releases, continuously learning existing applications and systems to navigate performance


• Executive Communication: Deliver regular presentations and communicate updates to leadership, translating complex data into understandable insights


• System Troubleshooting: Analyze system performance, dive into errors, examine response times, review service logs, and define new data collection and tagging strategies

Required Qualifications

We're looking for candidates who bring a strong educational background combined with practical industry experience:

• Education: Bachelor's degree, preferably in Engineering, Data Science, Mathematics, Statistics, Economics, or a related quantitative field


• Experience: Minimum 5 years in Data Analysis, Business Intelligence, analytics, or data engineering, with at least 3 years working in a Fortune 500 company environment


• Technical Background: 3 years of experience in e-commerce platform development


• Presentation Skills: Proven experience creating presentations for stakeholders and leadership, with the ability to engage effectively at all management levels


• Leadership Abilities: Genuine capability to create a compelling vision, inspire teams toward that vision, and provide support to achieve it


• BI Tool Expertise: Extensive experience with BI reporting tools such as PowerBI, Tibco Spotfire, or similar platforms to create meaningful, rich dashboards


• Advanced Excel Skills: Proficiency in advanced Excel functions for data analysis and visualization


• E-commerce Analytics: Experience analyzing e-commerce platforms for Web and Mobile Applications, with knowledge of Loyalty programs


• Data Management: Demonstrated expertise in handling large data sets and relational databases (SQL and Non-SQL)


• Business Acumen: Ability to understand business needs, design data/technology metrics that connect business processes with measurable platform outcomes


• Metric Development: Strong understanding of critical metrics and Goal Setting frameworks


• Technical Skills: Advanced SQL abilities for complex data querying and analysis


• Problem-Solving: Strong analytical and problem-solving skills, using data to tackle complex business challenges


• Communication: Exceptional writing, communication, and presentation skills


• Work Authorization: Must be legally authorized to work in the United States for any employer without requiring sponsorship


• Reliability: Consistent, reliable attendance is an essential function of this position

Preferred Qualifications

While not required, the following qualifications would strengthen your application:

• Master's degree, preferably in Computer Science, Aviation Management, or Operations Research


• Graduate degree in Business Administration (MBA)


• Industry certifications such as:
  
  
  
  • Google Data Analytics Professional Certificate
  
  
  • Power BI Data Analyst Associate
  
  
  • AWS Certified Data Analytics
  
  
  • Enterprise Data Warehouse certifications
  
  
  • Palantir certification
  
  
  • Client-side performance metrics tools (e.g., Quantum Metrics)
  
  
  
  


• 4 years in a leadership or lead role


• Experience with monitoring tools such as DataDog, AppD, or Kibana


• Experience with enterprise monitoring systems


• Experience with Palantir Foundry and Microsoft SQL Server Management Studio


• Prior airline or travel industry experience


• Cloud experience with AWS technologies (Redshift, QuickSight, Athena)


• Experience with BigQuery


• Knowledge of continuous integration and delivery using Agile methodologies


• Regression analysis experience for performance predictions, including various regression techniques

Skills and Competencies for Success

To thrive in this role at arenaflex, you'll need a unique blend of technical expertise and interpersonal skills:

• Analytical Thinking: The ability to approach complex problems methodically, breaking them down into manageable components while maintaining focus on the bigger picture


• Data Storytelling: Transform raw data into compelling narratives that drive strategic decision-making across the organization


• Technical Curiosity: A passion for learning new technologies, tools, and methodologies that can enhance analytical capabilities


• Cross-Functional Collaboration: Work effectively with diverse teams across different geographies and functional areas


• Business Acumen: Understand how technology investments translate into business value and customer experience improvements


• Adaptability: Thrive in a fast-paced, dynamic environment where priorities may shift and new challenges emerge regularly


• Attention to Detail: Ensure accuracy in data analysis, reporting, and documentation while not losing sight of strategic objectives

Career Growth Opportunities

At arenaflex, we believe in investing in our people and providing pathways for professional development. As a Senior Data Analyst - IT, you'll have access to:

• Technical Advancement: Work with cutting-edge technologies and data platforms in a Fortune 500 environment


• Leadership Development: Opportunities to mentor junior analysts and potentially transition into leadership roles


• Industry Exposure: Gain invaluable experience in the aviation and travel industry, understanding how digital transformation shapes customer experiences


• Global Collaboration: Work with international teams, expanding your professional network across continents


• Continuous Learning: Access to training programs, certifications, and professional development resources


• Career Pathways: Potential to grow into roles such as Lead Data Analyst, Data Science Manager, or specialized positions in areas like Customer Analytics, Operations Analytics, or Revenue Analytics

Work Environment and Culture

arenaflex isn't just an airline—it's a community where diverse perspectives are celebrated, and innovation thrives. Here's what makes working here special:

• Inclusive Culture: We believe diversity drives innovation. Our commitment to inclusion is the foundation of everything we do


• Employee Resource Groups: Join communities of passionate employees who support each other and contribute to our inclusive workplace


• Travel Benefits: Enjoy space-available travel privileges that let you explore the world


• Competitive Benefits: Comprehensive package including parental leave, 401(k) retirement plans, and industry-leading health benefits


• Work-Life Balance: Support for maintaining a healthy balance between professional and personal life


• Innovation Focus: Be part of teams that are reimagining the future of air travel through technology and data

arenaflex is an equal opportunity employer. We initiate, employ, train, compensate, and promote regardless of race, religion, diversity, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.

Compensation and Benefits

We recognize that our people are our greatest asset, and we're committed to providing competitive compensation and comprehensive benefits:

• Competitive Salary: Attractive compensation package commensurate with experience and qualifications


• Health & Wellness: Comprehensive health, dental, and vision insurance plans


• Retirement Savings: 401(k) plan with company matching


• Paid Time Off: Generous vacation, sick leave, and personal time


• Parental Leave: Support for growing families


• Travel Perks: Exclusive travel benefits for employees and their families


• Professional Development: Opportunities for ongoing learning and career advancement


• Employee Assistance Program: Resources to support mental health and well-being

Ready to Take Flight?

If you're ready to join a team that's passionate about transforming data into meaningful insights that shape the future of air travel, we want to hear from you! This is more than a job—it's an opportunity to be part of something extraordinary.

At arenaflex, we're connecting people and uniting the world, and we need talented individuals like you to help us achieve that vision. Apply today and take the first step toward an exciting career with endless possibilities.

Note: Successful completion of an interview is required to meet employment eligibility. Reliable, consistent attendance is an essential function of this position.