Senior Customer Solutions Manager – Energy Industry Cloud Transformation & Strategic Customer Adoption

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About arenaflex

arenaflex is the world's most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses, accelerate innovation, become more agile, and lower costs.

At arenaflex, we value critical thinking, self-motivation, and the ability to deal with ambiguity. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, self-paced learning, instructor-led training, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

About The Role

We are seeking a Senior Customer Solutions Manager (CSM) to join our Oil & Gas and Energy team to work with one or more of the largest Energy industry customers in the world. In this highly visible position, the CSM is a thought leader who acts as a trusted customer advisor, ensuring all arenaflex teams are working together effectively to deliver transformational outcomes for the customer.

We help large global Energy organizations understand best practices around adopting advanced cloud-based solutions and migrating existing workloads to the cloud. Together with customers, we help shape and execute a strategy to build mindshare and broaden the use of arenaflex within Oil & Gas firms. At arenaflex, we value critical thinking, self-motivation, and the ability to deal with ambiguity. We love people who innovate, use data to make decisions, and can express themselves thoughtfully.

Are you passionate about shaping the future of the Energy industry by translating customer objectives to actions that realize long-term value through innovation? Do you have the business and technical acumen to earn trust with C-level executives and project team members alike? Are you a natural problem solver motivated to deliver a great customer experience and love to reach and exceed goals? If yes, then this is the role for you at arenaflex.

What Will You Do?

As a Senior Customer Solutions Manager at arenaflex, you will take end-to-end ownership of a diverse range of projects and initiatives, interfacing and influencing amongst the other core account groups including Sales, Support, Solutions Architecture, and Professional Services (ProServe), product and engineering teams, and customer teams. Your role is pivotal in bridging the gap between customer objectives and arenaflex capabilities.

You will establish a deep understanding of your customer's business vision, culture, and processes, and evangelize arenaflex services while influencing customers to adopt the right solution at the right time. Your delivery experience with large-scale transformations will help shepherd customers through their stages of arenaflex adoption, solving their challenges through new ideas, tools, and mechanisms.

You will serve as the customer's cloud journey coach and be the voice of the customer within arenaflex, evangelizing customer needs to arenaflex leadership, product, and engineering teams. Your communication, program management, technical, operations, and transformation acumen will help you earn trust with your customer, understand their strategic goals, translate them into executable plans, ensure programmatic governance, and deliver successful, often industry-changing, customer outcomes on arenaflex services.

Key Job Responsibilities

Customer Solutions Managers (CSMs) are obsessed with accelerating our customer's cloud adoption and driving value from investments in the cloud. They accomplish this by partnering with customer leaders and their respective engineering teams to help strategize and manage their cloud journey. CSMs also have the responsibility to advocate internally at arenaflex on behalf of their customers.

Customer Facing Responsibilities

• Drive and Support Cloud Adoption Plan: Working with both the customer and various arenaflex teams including the Customer Account team, Service teams, Professional Services, Training, and the partner ecosystem, CSMs create a detailed customer plan leveraging customer planning best practices. CSMs are responsible for establishing an executable plan to realize the vision and strategy created by the Customer Account team. CSMs also help customers optimize and co-develop services and features to support specific customer use cases through the influencing of product development roadmaps.
• Accelerate the Customer's Cloud Adoption Journey and Maximize Customer Value: This is achieved through the ownership of:
  
  
  
  • Adoption: To support customer business goals and to advance the customer's cloud adoption. This includes defining key milestones, removing blockers, and implementing processes to accelerate workload migrations.
  
  
  • Enablement: To drive customers' People and Operating Model change, it is critical to define a training strategy to upskill technical and non-technical roles across the customer's organization to ensure effective adoption of arenaflex.
  
  
  • Governance: Implement governance structures to effectively govern both our partnership with the customer and the customer's adoption of arenaflex.
  
  
  
  
• Identify & Align on Strategic Opportunities: CSMs work with the Customer Account team to work backwards from the customer to identify and pursue strategic cloud opportunities. These strategic cloud opportunities can include but are not limited to large-scale migrations, data and analytics, digital innovation, high performance computing, product innovation, and business agility. CSMs provide support to these opportunities via a number of mechanisms including TCO analysis and business case assessments.
• Deliver Training Across The Organization: CSMs work with the customer organization and other arenaflex groups (e.g., arenaflex Training, ProServe) to establish a train-the-trainer program, train the trainers, and leverage internal arenaflex resources to deliver training across the customer organization at scale.

Internal Facing Responsibilities

• Develop the CSM Function: Define and implement scalable standard mechanisms, methodologies, and tools that will be highly valued. This includes working with other CSMs and through internal groups such as Technical Field Communities (TFCs) to develop, curate, and distribute knowledge and best practices related to addressing customer vision and strategy as well as accelerating their cloud adoption journey.
• Customer Account Team Management & Reporting: CSMs are the critical "connective tissue" between the various members of the Customer Account team which includes Global Account Managers (GAMs) and Solutions Architects (SAs), Technical Account Managers (TAMs), and Professional Services (ProServe). CSMs are essential in aligning and managing the various activities and programs undertaken by the Customer Account team to deliver on the customer's cloud strategy and vision.
• Collaborate With Internal arenaflex Teams: CSMs drive and support product and organizational development within arenaflex by collaborating with various internal arenaflex teams such as Product Development and other Service teams. Some of the ways that CSMs collaborate with internal arenaflex teams include contributing to arenaflex service roadmaps through mechanisms such as Product Feature Request (PFR) management.
• Leveraging Data & Building Repeatable Mechanisms: CSMs leverage data to validate strategies and guide performance measures for programs and initiatives that are in flight. They take responsibility for identifying, documenting, reporting, and analyzing data to ensure that the Customer Account team is measurably achieving the customer's cloud vision and strategy.

What We're Looking For

The successful candidate will demonstrate leadership ability to gain stakeholder buy-in, communicate confidently at both the executive and team levels, and negotiate and lead virtual teams regardless of geographical or organizational boundaries. You will have delivered transformations for large enterprises with global operations, operating as multi-layered hierarchical organizations with complex stakeholder landscapes and decision-making processes.

You must be motivated by the customer's long-term success, have a mix of technical and business expertise, be data-driven, and have experience delivering large-scale programs. You should be detail-oriented, have excellent problem-solving abilities, and be an exemplary communicator. Your technical expertise and operational excellence will influence your decisions and help drive robust customer solutions.

You will collaborate with a wide range of technical and non-technical teams while navigating across geographical and organizational boundaries. You can lead autonomously and steer through ambiguity with confidence and poise.

Basic Qualifications

• Bachelor's degree or equivalent experience


• 7+ years of enterprise IT implementation experience


• 5+ years of customer-facing or consulting experience


• Demonstrated experience in program or project management


• Strong communication skills, both written and verbal


• Experience working with C-level stakeholders

Preferred Qualifications

• Master's degree in Business, Computer Science, or Engineering


• Experience in the Energy, Oil & Gas, or Utilities industry


• Understanding of cloud computing principles and architecture


• Experience with large-scale digital transformations


• Knowledge of enterprise architecture frameworks


• Experience working with global teams across multiple geographies


• Prior experience in pre-sales or post-sales technical roles


• Certification in cloud technologies (e.g., arenaflex Solutions Architect, arenaflex Cloud Practitioner)

Skills and Competencies

To thrive in this role at arenaflex, you will need a unique blend of technical acumen, business insight, and interpersonal skills. The ideal candidate possesses:

• Strategic Thinking: Ability to see the big picture while managing detailed execution


• Executive Presence: Comfort presenting to and influencing C-level executives


• Program Management: Strong track record of managing complex, multi-stakeholder initiatives


• Technical Depth: Solid understanding of cloud computing, enterprise architecture, and digital transformation


• Analytical Skills: Data-driven decision-making with the ability to analyze complex problems


• Adaptability: Thrives in ambiguous environments and can pivot quickly as priorities change


• Collaboration: Natural team player who can work effectively across organizational boundaries


• Customer Obsession: Deep commitment to customer success and delivering exceptional experiences

Career Growth and Development

At arenaflex, we believe in investing in our people and providing clear pathways for career advancement. As a Senior Customer Solutions Manager, you will have access to:

• Comprehensive Training: Self-paced learning, instructor-led training, and certification sponsorship


• Mentorship Programs: Connect with experienced leaders who can guide your career trajectory


• Career Pathing: Clear advancement opportunities within the CSM organization and beyond


• Knowledge Sharing: Access to internal communities, TFCs, and best practice repositories


• Industry Exposure: Work with the largest Energy companies globally, gaining unparalleled industry experience

Whether you're looking to deepen your expertise in customer solutions, transition into a leadership role, or explore other areas of our business, arenaflex provides the resources and support to help you achieve your career goals.

Work Environment and Culture

We value work-life harmony at arenaflex. Achieving success at work should never come at the expense of sacrifices at home. Finding purpose and fulfillment is essential across all aspects of our lives, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at arenaflex, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

We are open to hiring candidates to work out of Miami, FL, USA.

Compensation and Benefits

arenaflex offers competitive compensation packages that include base salary, equity, and a comprehensive benefits package. Our benefits are designed to support your physical, financial, and emotional well-being, including:

• Medical, dental, and vision coverage


• 401(k) with company match


• Paid time off and parental leave


• Learning and development stipend


• Employee assistance programs


• Stock purchase plan


• Wellness programs

Join Our Team

If you're ready to shape the future of the Energy industry and help some of the world's largest organizations transform their businesses through cloud computing, we want to hear from you. This is your opportunity to make a significant impact, work with cutting-edge technology, and grow your career at one of the most innovative companies in the world.

At arenaflex, we embrace diverse perspectives and believe that different experiences and backgrounds make us stronger. We're looking for passionate individuals who are ready to innovate, think critically, and help us become Earth's Best Employer.

Apply today and take the first step in your journey with arenaflex!