**Senior Customer Engineer – Composites and Aerospace Applications**

At arenaflex, we're driven by a passion for innovation and a commitment to making a positive impact on the world. Our team of experts is dedicated to developing groundbreaking solutions that enhance the way we live, work, travel, and play. As a Senior Customer Engineer, you'll play a critical role in shaping the future of composites and aerospace applications, working closely with our customers to understand their needs and develop tailored solutions that meet their unique challenges.

• *About arenaflex**

arenaflex is a science company that brings together great minds to push the limits of science and innovation. With a diverse, global team of over 13,000 associates, we're committed to delivering solutions that contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices, and healthcare applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.

• *Job Summary**

We're seeking an experienced Senior Customer Engineer to join our team, responsible for developing and nurturing new composite materials and manufacturing technologies aligned to market and customer needs. As a key member of our team, you'll lead concept development activities, be the principal technical interface with our customers, and provide advice on materials and process selections for new composite material applications.

• *Key Responsibilities**

As a Senior Customer Engineer, you'll be responsible for:

• Developing and nurturing new composite materials and manufacturing technologies aligned to market and customer needs
• Leading concept development activities for new opportunities, coupling material, process, and part design
• Being the principal technical interface with our customers and the voice of the customer for arenaflex's internal functions
• Assessing technology gaps and providing advice for future product and process development
• Promoting arenaflex products and technologies and articulating value propositions to our customers
• Advising on materials and process selections for new composite material applications
• Leading and supporting projects requiring material manufacturing, prototyping, and part builds, including thermoset prepregs, thermoplastics, adhesives, primers, and surfacing films with processes including autoclave, out-of-autoclave, press-molding, resin infusion
• Providing field technical support to major aerospace OEM and subcontractors for new and legacy programs
• Identifying and leading resolution of material issues in aerospace composite shops, acting as the "Voice of the Customer" to liaise with the greater part of arenaflex to affect a mutually acceptable resolution
• Advising customers on processing and properties of arenaflex products, supporting trade studies, and providing recommendations on product options and selection based on customer parts & applications
• Leading and supporting research and development activities that aim at achieving technical and business objectives
• Supporting simulation analysis and development for composite part manufacturing and structural performance
• Identifying potential new applications for arenaflex products and supporting Account Managers in capturing new business, assessing market trends, developing business cases, and evaluating competitor's materials
• Accompanying customers as needed on arenaflex site audits and visits, leading where required
• Supporting and/or leading targeted projects in arenaflex or customer shops, areas include product configuration, capability, cost reductions, problem solving, Lean manufacturing, etc.
• Supporting characterization and reducibility studies of new material developments
• Comprehending business line strategies to establish objectives and customer touch points at assigned accounts
• Supporting coordination of conformance and specification issues between arenaflex plants and Key Customer Procurement and Specification Custodians
• Providing support for customers outside the targeted region as appropriate
• Becoming a Subject Matter Expert (SME) on one or more aspects of composite parts

• *Essential Qualifications**

• Bachelor's degree minimum (in relevant Engineering or Material Science discipline)
• Master's or PhD degree is a plus
• Knowledge of aerospace composite part fabrication
• Experience resolving product and process capability issues in composite part Applications
• Minimum 5 years demonstrated work experience in composites, including problem solving, technical presentations, project management, relationship building, and identification of new opportunities
• Minimum of 2 years' experience reviewing composite part designs/drawings for manufacturability and specification compliance
• Understanding of the aerospace industry, including OEMs, their suppliers, various programs, aerospace quality systems, composite testing requirements, statistical process control, and capability, etc.

• *Preferred Qualifications**

• Experience working with composite materials, including thermoset prepregs, thermoplastics, adhesives, primers, and surfacing films
• Familiarity with processes including autoclave, out-of-autoclave, press-molding, resin infusion
• Experience with simulation analysis and development for composite part manufacturing and structural performance
• Knowledge of Lean manufacturing principles and practices
• Experience with business development, including market research, competitor analysis, and business case development

• *Skills and Competencies**

• Strong technical expertise in composites and aerospace applications
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders at all levels
• Strong problem-solving and analytical skills, with the ability to identify and resolve complex technical issues
• Ability to work independently and as part of a team, with a strong focus on collaboration and customer satisfaction
• Strong business acumen, with the ability to understand and communicate the value of arenaflex products and technologies to customers
• Ability to travel up to 25% of the time, with occasional overnight stays

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Senior Customer Engineer, you'll have access to a range of learning and development opportunities, including:

• Training platform for all employees
• Free language courses (24 languages available)
• Free well-being sessions (physical and psychological)
• Opportunities for career advancement and professional growth
• Collaborative and dynamic work environment with a diverse team of experts

• *Work Environment and Company Culture**

arenaflex is a global company with a diverse team of over 13,000 associates. We're committed to creating a work environment that's inclusive, collaborative, and supportive. As a Senior Customer Engineer, you'll be part of a team that's passionate about innovation and customer satisfaction. We value diversity, equity, and inclusion, and we're committed to creating a workplace that's free from bias and harassment.

• *Compensation, Perks, and Benefits**

arenaflex offers a competitive compensation package, including:

• U.S. base salary range reasonably expected to be paid for this position is $90,880 to $113,600 per year
• Total compensation for this role also includes bonus and/or other incentives
• 16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays

• *How to Apply**

If you're a motivated and experienced professional with a passion for composites and aerospace applications, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and qualifications. We look forward to hearing from you!

• *Equal Employment Opportunity**

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, collaborative, and supportive. If you require any accommodations or assistance during the application process, please don't hesitate to contact us.