Remote Home Equity Loan Processor & Credit Specialist – Consumer Lending Department

Join arenaflex: Where Your Career Takes Flight

Are you ready to explore a world of possibilities, both in your career and in your personal life? Welcome to arenaflex, where we believe that every journey matters—whether it's helping our members achieve their dream homes or helping you reach your full professional potential. When you become part of the arenaflex family, you'll discover opportunities to grow your skills, expand your expertise, and become the best version of yourself. As you embark on this exciting new chapter, you'll tackle challenges with flexibility and grace, acquiring new abilities and advancing your career while having fun along the way.

At arenaflex, we understand that work-life balance is more than just a buzzword—it's a way of life. We encourage you to enhance both your personal and professional life and jump right in! Our collaborative environment fosters innovation, inclusivity, and excellence. We're not just about processing transactions; we're about building relationships and making a meaningful difference in the lives of the people we serve. If you're looking for a career where you can thrive, grow, and make an impact, you've found your home at arenaflex.

Why You'll Love This Role

This position is within the arenaflex Credit Association, a trusted financial institution dedicated to serving our members with excellence and integrity. As a Home Equity Loan Processor & Credit Specialist, you'll play a vital role in reviewing home equity loan applications and assisting arenaflex members in successfully closing their credit accounts. You'll be the bridge that helps our members achieve their homeownership goals, whether they're looking to consolidate debt, make home improvements, or fund major life events.

Your work will directly impact families and individuals pursuing their dreams of homeownership or financial stability. You'll handle each application with care, ensuring accuracy, compliance, and exceptional member service. This isn't just a job—it's a chance to be part of something bigger, to contribute to our mission of financial wellness, and to build a rewarding career in the lending industry.

What You'll Do

As a key member of our Consumer Lending team, you'll be responsible for managing the complete lifecycle of home equity loans. Your daily responsibilities will include:

• Record Set-Up & Disclosure Management: Handle the complete setup for home equity loans, including providing appropriate disclosures to members, interviewing individuals about their credit terms, and thoroughly assessing loans for closing.


• Pipeline Management: Perform daily reviews on the Home Equity pipeline to ensure timely processing and maintain smooth workflow throughout the lending cycle.


• Closing Document Processing: Process closing documents for home equity credits with meticulous attention to detail and accuracy.


• Property Condition Reports: Process property condition reports for Home Equity Credits, ensuring all property-related documentation meets our standards and regulatory requirements.


• Employment Verification: Process verification of employment for Home Equity Loan applicants, confirming income stability and employment status as part of the lending decision process.


• Loan Booking: Perform booking of home equity loans in our system, ensuring all data is accurately captured and maintained.


• Data Entry & Reporting: Input home equity loan data into daily Excel spreadsheets and maintain comprehensive records for reporting and analysis purposes.


• Compliance & Security: Ensure the security and confidentiality of all account information necessary for your work, maintaining compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.


• Additional Duties: Perform other duties as assigned, contributing to the overall success of the Lending department and the organization.

All You'll Need for Success

Minimum Qualifications

Education & Prior Work Experience:

• High school diploma or GED required


• Minimum of 2 years of related experience, preferably in a credit union environment


• Background in financial services, lending, or customer service is highly desirable

Preferred Qualifications

Education & Prior Work Experience:

• Experience in mortgage lending or home equity lending


• Prior customer service experience in a financial institution setting


• Post-secondary education in finance, business, or a related field


• Familiarity with credit union operations and member services

Skills, Licenses & Certifications

• Technical Proficiency: Proficient in Microsoft Office software (Word, Excel, Access, PowerPoint) acquired through either work experience with the software or education and hands-on usage.


• System Knowledge: Knowledge of Credit Union and Episys System is preferred, with willingness to learn our proprietary systems quickly.


• Customer Service Excellence: Ability to exercise outstanding role and customer service skills, always putting member needs first.


• Communication Skills: Skilled in above-average interpersonal and communication skills with professional phone etiquette.


• Analytical Abilities: Capacity to perform basic mathematical calculations and analyze data accurately.


• Multitasking & Time Management: Ability to act in a fast-paced environment, handle multiple tasks, and meet tight deadlines consistently.


• Teamwork & Diversity: Ability to function as an essential part of a team in a diverse environment, collaborating effectively with colleagues from various backgrounds.


• Professional Relationships: Ability to connect professionally with all employees and members, building lasting relationships based on trust and respect.


• Adaptability: Ability to promote quickly and adapt well to change, embracing new processes and technologies.


• Self-Motivation: Ability to self-motivate with strong organizational skills and attention to detail.


• Prioritization: Capacity to prioritize work and meet deadlines effectively, managing competing demands with ease.


• Language Skills: Ability to speak, read, and write Spanish is a plus, enhancing our ability to serve diverse members.


• Reliability: Ability to maintain acceptable performance and attendance, being a dependable team member.


• Compliance Clearance: Ability to pass appropriate arenaflex and Credit Association pre-employment compliance checks.

What You'll Get

At arenaflex, we believe in rewarding our team members for their hard work, dedication, and commitment to excellence. Here's what you can expect when you join our family:

Health & Wellness Benefits

• Comprehensive Health Coverage: On your very first day, you'll have access to health, dental, prescription, and vision benefits to help you stay great. That's just the beginning—we also offer virtual doctor visits, flexible spending accounts, and more.


• Wellness Programs: We want you to be your best self—which is why our wellness programs provide you with the tools, resources, and support you need to maintain a healthy lifestyle.

Financial Benefits

• Retirement Savings: Our 401(k) program is available upon hire, and depending on the workgroup, employer contributions to your 401(k) program are available after one year of service.


• Investment Opportunities: Employee stock purchase plans and other investment options to help you build financial security.


• Life & Disability Insurance: Life insurance and disability coverage to protect you and your family.

Time Off & Leave Policies

• Paid Time Off: Enjoy paid vacation days, holidays, and personal days to recharge and spend time with loved ones.


• Sick Leave: Sick leave and family medical leave to support your health and family needs.


• Flexible Scheduling: Flexible scheduling options to help you maintain work-life balance.

Travel Privileges

• Travel Rewards: Discounts on airfare for employees and their qualified relatives, giving you the opportunity to explore the world.


• Travel Benefits: Reduced or discounted travel benefits for personal adventures.

Training & Career Development

• Professional Development: Training programs and opportunities for career advancement to help you reach your full potential.


• Tuition Reimbursement: Tuition reimbursement for job-related education, supporting your continuous learning and growth.

Additional Perks

• Employee Assistance Program (EAP): Counseling services and support for employees and their families.


• Pet Insurance: Coverage for your beloved pets.


• Discounts: Discounts on hotels, cars, cruises, and more—helping you save on everyday expenses.


• Employee Recognition Programs: Programs that celebrate your achievements and contributions.

Be Yourself at arenaflex

From the colleagues we hire to the members we serve, inclusion and diversity are the foundation of the dynamic workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our members, suppliers, communities, and investors, helping colleagues reach their full potential and creating an inclusive workplace to address and exceed the needs of our diverse world.

We celebrate differences and believe that diverse perspectives make us stronger. When you join arenaflex, you bring your unique experiences, backgrounds, and ideas—and we value every one of them. Our commitment to inclusion means you'll have the freedom to be yourself, express your opinions, and contribute to our collective success.

Are you ready to feel an enormous sense of pride and satisfaction as you do your part to keep our organization moving along smoothly? At arenaflex, we care about people on life's journey, and we're looking for dedicated professionals like you to help us deliver exceptional service to our members every single day.

Ready to Take Flight?

If you're ready to embark on an exciting career path with a company that values its employees, supports your growth, and offers competitive benefits, we encourage you to apply today! Join the arenaflex family and discover what it means to love what you do while making a meaningful difference in the lives of others.

We can't wait to welcome you aboard!

Apply now to begin your journey with arenaflex!