[Remote] Customer Onboarding Specialist (Future Openings)

Note: The job is a remote job and is open to candidates in USA. Fullpath is an AI-first tech company in the automotive space focused on creating groundbreaking technologies for dealers. They are seeking a Customer Onboarding Specialist to support the onboarding process for new and existing accounts, ensuring a smooth adoption of their software and providing excellent customer experience. Responsibilities Owning the customer experience from the point of sales throughout their onboarding process with a strong understanding of automotive finance and insurance (F&I) workflows and terminology Mapping out the customers’ requirements & needs to ensure a smooth onboarding and implementation Implementing proactive communication flows with the customers to align expectations regarding onboarding and value delivery timelines Collaborating proactively with other departments involved in the onboarding process by providing clear account setup requirements and deadlines Identifying any process issues and/or new process building needs that arise from the evolution of our products and problem-solve by building out processes that can scale Educating customers on features, capabilities, and best practices to simplify adoption and align expectations Being the main point of contact to customers throughout onboarding and implementation (via video calls, calls, emails and chat) Handling the successful and smooth transfer of your customers to their dedicated customer success manager after onboarding completion Measuring and reporting upon the onboarding experience Skills 1+ year experience in implementation, onboarding, or other customer-facing role at a SaaS start-up company Proven basic troubleshooting abilities Independent problem-solving skills and adaptivity to change Excellent verbal and written communication skills Strong work ethic and high energy levels Ability to multitask and collaborate with different departments Impeccable attention to detail Cares for speed and quality of delivery Legal authorization to work in the United States without the need for employer sponsorship now or in the future Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication 1+ year experience in digital advertising, Google & Facebook preferred Experience working within the automotive finance and insurance (F&I) domain, with a strong understanding of dealership F&I processes and terminology Benefits Medical Dental Vision Disability Life/AD&D EAP 15 vacation days per year to start 80 hours of sick leave 12 paid holidays Paid parental leave 401k with company match Company's equity program Company Overview Fullpath is automotive's leading CD(x)P. It was founded in 2015, and is headquartered in Miami, Florida, USA, with a workforce of 51-200 employees. Its website is https://fullpath.com.

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