Product Owner - Clinical (SCAN Temp)

SCAN is a nonprofit health organization dedicated to improving care for older adults. The Product Owner is responsible for defining and prioritizing software product features and requirements, collaborating with stakeholders to ensure the product meets business objectives and delivers value to customers.

Responsibilities

• Defines users, creates and maintains user stories, and develops and prioritizes functional requirements for new or revised features or enhancements
• Develops manageable deliverables, milestones, and development schedules from large or complex user stories; estimates release dates and modifies schedule as required
• Establishes acceptance criteria for user stories, develops test cases, and approves stories
• May assist product marketing in defining the target market, developing marketing materials, or understanding the product value proposition
• Performs work with a high degree of latitude, handles complex issues and possesses expert knowledge of subject matter
• Uses qualitative and quantitative data to observe clinical user behavior and support validation of design, workflow, and technical decisions that impact clinician efficiency and patient care
• Collaborates across product, data, design, and engineering teams to gather feedback and translate insights into proposed enhancements for clinical users, supporting improved care coordination and patient experience
• Supports cross‑functional communication by documenting requirements, assumptions, decisions, and next steps for technical and non‑technical stakeholders involved in clinical initiatives
• Incorporates clinician and patient perspectives into daily product development activities, advocating for user‑centered design and continuous improvement within assigned initiatives
• Builds technical and domain fluency in relevant platforms, data concepts, and clinical workflows, including an understanding of how product decisions influence patient outcomes and care delivery
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members
• Actively support the achievement of SCAN’s Vision and Goals
• Other duties as assigned

Skills

• 0–3 years of experience in a Product Owner, Product Analyst, Business Analyst, or related role supporting digital product development
• Experience contributing to digital or AI‑enabled products, supporting requirements definition, testing, delivery activities, or analysis within agile teams
• Experience using qualitative and quantitative data to support product decisions, validate assumptions, and assess outcomes
• Exposure to clinical and provider workflows through healthcare projects, internships, academic work, or professional experience, with an understanding of how technology can support clinicians and patient care
• Strong understanding of AI capabilities (Agent Assist, Virtual Agent, NLP, chatbots, predictive analytics, RPA) and customer service technologies (e.g. CRM, Knowledge Management, Telephony, Digital, etc.)
• Excellent communication, prioritization, problem solving, and decision-making skills
• Ability to turn strategic thinking into tangible, value-add, consumer-centric solutions
• Ability to drive discovery sessions and workshops with business users
• Demonstrated ability to work with all levels of staff, within and external to the organization to achieve goals. Experience with coordinating diverse groups of individuals to achieve overall program success
• Strong program management skills, using analytics, user research and other approaches to help make decisions and iterate on overall strategy
• Ability to create and maintain clear product artifacts (e.g., user stories, acceptance criteria, basic wireframes) with guidance from senior product or design partners
• Growing ability to understand clinical and provider workflows, user needs, and quality considerations, including how digital solutions impact patients, clinicians, and care teams
• Ability to manage assigned tasks, follow established agile practices, and support delivery of enhancements that improve clinical, operational and patient outcomes
• Technical expertise - Basic analytical skills
• Problem Solving - Basic problem-solving skills
• Communication - Good communication and interpersonal skills
• Learning Agility – Ability to learn new domains, tools, workflows, and product practices, incorporating feedback from clinicians, providers, and teammates
• Collaboration – Ability to work effectively within cross‑functional teams, contributing to shared goals and supporting delivery of improvements to clinical, provider, and patient experiences
• Bachelor's degree preferred in Business, Computer Science, Information Systems, Healthcare Administration, Public Health, or a related discipline

Benefits

• Hybrid: occasional travel to office as needed
• An opportunity to become part of a team that makes a difference to our members and our community every day!
• Equal pay
• Employee resource groups
• Inclusive benefits

Company Overview

Company H1B Sponsorship