**Part-Time Customer Support Specialist - Evening & Weekend Shifts | Remote UK | Fintech Investment Platform**

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About arenaflex

Welcome to arenaflex – where we're fundamentally transforming the way people participate in shaping the future through capital allocation. We envision a world where individuals can truly vote with their money on what tomorrow looks like, and actively contribute to creating it.

We're starting our journey by making it radically simple for anyone, anywhere in the world, to launch and manage an angel syndicate or venture firm. Our comprehensive platform handles all the essential "plumbing" – from setting up the legal structure for investment vehicles to processing payments seamlessly. We believe that democratizing access to venture capital and angel investing will unlock incredible potential for innovation and economic empowerment worldwide.

Today, we're proud to be trusted by over 7,000 VCs, angel investors, and founders, but we're just getting started. Our rapid growth and expanding customer base have created an exciting opportunity for a talented Customer Support Specialist to join our team during our most critical support hours.

The Role

Reporting to our Head of Commercial, you'll be the frontline ambassador of arenaflex, representing our brand during our busiest customer interaction periods. As a Customer Support Specialist, you'll be the human connection point for investors, founders, and venture professionals who rely on our platform daily.

Key Responsibilities

• Serve as the primary point of contact for customer support across multiple channels including email, live chat, and telephone, handling inquiries with professionalism and genuine enthusiasm


• Proactively and thoughtfully address customer issues through active listening and a comprehensive understanding of our products and services, ensuring every interaction leaves customers feeling valued and supported


• Deliver exceptional customer satisfaction scores by embodying a truly customer-centric approach and demonstrating skillful problem-solving abilities under pressure


• Collaborate effectively with cross-functional teams to troubleshoot complex problems by leaving detailed internal notes for the Customer Support Manager, sharing actionable feedback with our product team, and correctly categorizing tickets for future data analysis and process improvement


• Champion the customer perspective throughout the organization by deeply understanding their pain points, gathering valuable insights, and leveraging this knowledge to drive positive changes to the arenaflex customer experience


• Maintain meticulous records of all customer interactions in our helpdesk systems, ensuring continuity of care and enabling data-driven decision making


• Identify opportunities to improve support documentation, knowledge base articles, and response templates to enhance team efficiency and customer self-service capabilities


• Stay current with platform updates, new features, and policy changes to provide accurate and up-to-date information to customers

Working Hours & Schedule

This is a part-time remote position (24 hours per week) with a fixed schedule that provides coverage during our peak customer interaction periods:

• Monday to Thursday: 6:00pm - 9:00pm (evening shift)


• Saturday and Sunday: 10:00am - 4:00pm (weekend shifts)

Total weekly commitment: 24 hours. The schedule is fixed, and we will prioritize candidates who can commit to the full set of hours. However, we are open to exploring job share arrangements for the right candidates. If you can commit to at least all evening hours or all weekend hours listed, we warmly welcome your application.

Must-Have Qualities

We're looking for someone who brings more than just technical skills – we need a genuine passion for helping others and a commitment to excellence in customer experience.

• You're Detail-Oriented: Your ability to pay meticulous attention to small details is what sets you apart. You genuinely care about precision and accuracy in everything you do, from crafting customer responses to identifying process improvements in templates and documentation. You have an eye for spotting inconsistencies and suggesting enhancements that elevate the customer experience.


• You're a Brilliant Communicator: Whether in written or verbal form, you understand the importance of effective, clear, and empathetic communication in all aspects of the role. You recognize that customers often come to us during stressful or time-sensitive situations, and you have the ability to communicate with warmth, clarity, and professionalism while working efficiently to resolve their needs.


• You Have a Customer-Centric Focus: Your genuine care for the customer is evident in your approach. You make it a point to understand their underlying needs, concerns, and expectations. Your dedication to customer satisfaction goes beyond completing tasks – it's a fundamental commitment to ensuring a positive and fulfilling experience for every single customer interaction.


• You're Adaptable and a Fast Learner: The fintech landscape evolves rapidly, and so does our platform. Your capacity to adapt to new processes, regulations, and tools with the right coaching and support is essential for success in this role. You thrive in dynamic environments and view challenges as opportunities for growth.

Your Experience & Background

We recognize that exceptional talent can come from diverse backgrounds and experiences. You could be a university student seeking valuable industry exposure, a recent graduate launching your career, a professional seeking flexible part-time work, someone transitioning from a role with transferable skills, or an experienced customer support specialist looking for a new challenge.

What matters most to us is that you possess the qualities we're seeking, you're ready to make an impact quickly, and you align with our values of customer obsession, continuous learning, and collaborative excellence.

Nice-to-Have Qualifications

• Experience working within a fintech, financial services, or B2B technology environment


• A keen interest in technology, venture capital, and angel investing – understanding our industry helps you serve customers more effectively


• Familiarity with customer support platforms such as Zendesk, Intercom, or similar tools


• Experience with Airtable or other collaborative database platforms


• Background in working with high-net-worth individuals or professional investors


• Understanding of legal and compliance processes related to investment vehicles

Career Growth & Learning Opportunities

At arenaflex, we believe in investing in our team's growth and development. Even though this is a part-time role, you'll have access to meaningful opportunities for professional advancement:

• Comprehensive Onboarding: You'll receive thorough training on our platform, products, and customer support processes, setting you up for success from day one


• Industry Exposure: Working at arenaflex provides invaluable insight into the venture capital and angel investing ecosystem – knowledge that can accelerate your career in fintech


• Cross-Functional Collaboration: You'll work closely with product, engineering, and leadership teams, gaining a holistic understanding of how a high-growth startup operates


• Performance Path: Strong performers in this role may have opportunities to expand their hours, take on lead responsibilities, or transition into full-time positions as we continue to grow


• Learning Budget: Enjoy a £1,000 yearly allowance for learning and wellness initiatives of your choosing, including courses, conferences, books, gym memberships, and more

Work Environment & Culture

We're a fast-growing startup building something genuinely ambitious, and we expect everyone to work hard and relish this challenge. But we also believe in balance and flexibility.

• Remote-First Culture: Work from home full-time in the comfort of your own space. We trust our team members to deliver results regardless of location.


• Team Connection: While remote-first, we value spending time together. We organize monthly in-person socials and team gatherings (attendance isn't mandatory, but highly encouraged for those who can attend)


• Flexible Tool Selection: Choose your own laptop and receive an additional £1,000 to spend on your home-tech setup, ensuring you have the right tools for the job


• Equipment & Expenses: Receive your own expense card, eliminating out-of-pocket spending for work items and tools that matter to your productivity


• Health & Wellness: Private health insurance to ensure your health isn't compromised, allowing you to do your best work


• Ownership Mindset: All team members receive an equity option package so you can benefit from our collective success – we believe you need skin in the game to truly invest in our mission

Compensation & Benefits

The salary for this part-time role (24 hours per week) is £18,000 - £23,400 annually, depending on experience. This is benchmarked against a full-time equivalent salary of £30,000 - £39,000, ensuring fair and competitive compensation for your expertise and commitment.

Our comprehensive benefits package includes:

• Equity option package aligned with our success


• Remote-first work flexibility


• £1,000 home tech setup budget


• £1,000 annual learning and wellness allowance


• Company expense card for work-related purchases


• Private health insurance coverage


• Monthly in-person team socials (where feasible)

Your Location

This role is fully remote, and you must be based in the United Kingdom. You'll need a reliable internet connection and an appropriate workspace to deliver excellent customer support during your scheduled shifts.

The Hiring Process

Our interview process is designed to be thorough yet respectful of your time. We'll prepare you for what to expect at each stage, and regardless of the outcome, once you're in our process, we'll provide detailed feedback within 24 hours of each interview.

1. Initial Interview with Imani, People & Talent Lead: You'll unpack the role in detail, learn more about arenaflex, and she'll ensure you're the right fit for the position


2. Take-Home Challenge: By this stage, we believe you're a strong candidate, so we'll share a practical task to assess how well you'd perform in the actual role


3. Interview with Haroun, Head of Commercial: Now that you're in the running, and you've demonstrated some of the must-have skills through the challenge, it's time to discuss your experience with the hiring manager


4. Final Interview with Mary & Paddy, Co-CEOs & Founders: At this stage, we're genuinely excited about your potential fit. You'll spend time with our founders to understand our vision and culture, and you'll also have the chance to meet a few members of our team to gain a broader sense of what it's like to work with us

Our process typically takes two weeks, sometimes shorter, or perhaps a bit longer – we'll accommodate your availability and are happy to make any hiring adjustments along the way.

Accessibility & Inclusion

We're committed to removing invisible barriers. If there are any adjustments we can make to better support you during the application process or in the role itself, please let us know when you apply.

At arenaflex, we truly value the power of diversity and inclusion. We warmly invite applications from individuals of every gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, and anything else that makes you who you are. Your walk of life, background, and experience brings a unique perspective that matters to us, as it helps us create products that resonate with and serve everyone.

Apply Now

If you're passionate about delivering exceptional customer experiences, thrive in a fast-paced startup environment, and want to be part of something truly transformative in the world of venture capital and angel investing, we'd love to hear from you.

Join arenaflex and help us democratize access to investment opportunities – one customer interaction at a time.

Ready to make an impact? We can't wait to meet you.