MedSpa Patient Care Coordinator / Spa Administrator- Bilingual

Bon Voyage Aesthetics is seeking a bilingual MedSpa Patient Care Coordinator / Spa Administrator to support their growing body contouring clinic specializing in Neveskin and T-Shape treatments. The role involves ensuring smooth clinic operations, managing patient communication, scheduling, and delivering exceptional client experiences.

Responsibilities

• Answer incoming calls and respond to client inquiries
• Schedule, confirm, and manage client appointments
• Maintain daily clinic scheduling and appointment flow
• Check clients in and out for treatments
• Maintain a welcoming, professional spa environment
• Educate clients about Neveskin and T-Shape body contouring treatments
• Provide information on pricing, packages, and promotions
• Follow up with clients after treatments when needed
• Address client concerns and ensure a high level of customer satisfaction
• Maintain accurate client records in CRM or booking systems
• Ensure intake forms, waivers, and consent forms are completed
• Assist clients with Good Faith Exam documentation when required
• Maintain strict confidentiality of client information
• Coordinate technician schedules and treatment rooms
• Communicate client preferences and treatment details to staff
• Ensure treatment rooms and equipment are properly prepared
• Support efficient workflow between technicians and clients
• Educate clients about treatment packages and memberships
• Promote specials and seasonal offers
• Encourage follow-up appointments and treatment plans
• Track bookings, packages, and daily sales
• Monitor spa inventory and order supplies as needed
• Track equipment usage for Neveskin and T-Shape devices
• Ensure sanitation and safety standards are maintained
• Assist with social media promotions and campaigns
• Encourage satisfied clients to leave reviews
• Support marketing events and promotions for the clinic

Skills

• Experience as a MedSpa Receptionist, Patient Care Coordinator, Spa Administrator, or Medical Office Coordinator preferred
• Background in medspa, aesthetics, dermatology, plastic surgery, wellness, or spa environments
• Strong customer service and phone communication skills
• Experience with CRM or scheduling systems
• Ability to multitask and manage appointments efficiently
• Highly organized, dependable, and detail-oriented
• Bilingual English/Spanish

Benefits

• Competitive salary up to $73K (DOE)
• Employee treatment discounts

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