[Remote] Knowledge Center Representative I

Note: The job is a remote job and is open to candidates in USA. CorVel Corporation is a national provider of industry-leading risk management solutions. The Knowledge Center Representative provides administrative customer service assistance to claimants, providers, and other interested parties by receiving and answering telephonic inquiries.

Responsibilities

• Delivers friendly, efficient customer service in a high-volume environment
• Accurately captures and enters data into CareMC and other internal systems
• Demonstrates active listening and communicates clearly to confirm understanding
• Promotes future use of self-help tools when applicable
• Maintains consistent attendance and meets quality and productivity standards
• Additional duties as assigned

Skills

• High School diploma or equivalent
• 1+ year of customer service or call center experience
• Effective verbal and written communication with active listening skills
• Basic computer literacy and comfort using proprietary systems
• Strong customer focus with ability to de-escalate routine issues
• Attention to detail and time management skills

Benefits

• Medical (HDHP) w/Pharmacy
• Dental
• Vision
• Long Term Disability
• Health Savings Account
• Flexible Spending Account Options
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• 401K
• ROTH 401K
• Paid time off

Company Overview