**Job Title**: Remote Energy Services Data Entry Clerk | Client Records Management & Administrative Support Specialist - Work From Home Position

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Join Arenaflex: Making a Difference Through Data Excellence

Are you passionate about supporting community services and want to be part of an organization that truly transforms lives? Welcome to arenaflex, a leading non-profit human services agency dedicated to creating positive change and enhancing the lives of individuals and families in our community. At arenaflex, we believe that every role—whether directly serving clients or supporting operations behind the scenes—contributes to meaningful impact. If you're detail-oriented, organized, and genuinely care about making a difference, we invite you to explore this exciting opportunity to join our dynamic team as a Remote Energy Services Data Entry Clerk.

For over decades, arenaflex has been a beacon of hope and support for communities in need. Our mission is simple yet profound: to foster community growth, provide essential services, and promote holistic well-being for all. We understand that behind every data entry task, there is a family depending on essential energy services to stay warm during harsh New England winters. Your work as a Data Entry Clerk will directly contribute to ensuring that vulnerable individuals and families receive the support they need when they need it most. This isn't just about typing—it's about being the backbone of operations that change lives.

Position Overview

As a valued member of our Energy Services team at arenaflex, you will play a crucial role in maintaining organized, accurate, and up-to-date digital files that support the day-to-day operations of our vital energy assistance programs. This is a fully remote position, allowing you to work from the comfort of your home while staying connected with our team through modern communication tools. You will be the guardian of client information, ensuring that every record is properly documented, maintained, and accessible to our program staff who deliver essential services to families in need.

The ideal candidate for this role thrives in a structured environment, pays exceptional attention to detail, and takes pride in maintaining organized systems. You should be comfortable working independently while maintaining clear communication with team members across different platforms. This position requires someone who understands the importance of data accuracy in human services and is committed to supporting equitable access to energy assistance for low-income households.

Key Responsibilities

As a Data Entry Clerk at arenaflex, your responsibilities will include:

• Client Records Management: Input and maintain updated client status records in the Statewide Client Service Center, accurately reflecting the current production pipeline and ensuring all information is current and accessible.
• Communication Monitoring: Monitor emails professionally and promptly, logging all documents and communications in the Monday.com platform upon receipt to ensure seamless information flow across the team.
• Database Compliance: Follow strict program guidelines for the use of all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, and any other systems as needed. Maintain proficiency in multiple platforms and adapt to new technologies as programs evolve.
• File Organization: Maintain organized digital and paper participant files in accordance with program guidelines, ensuring full compliance with both agency and funder requirements. Implement systematic organization practices that make information retrieval efficient and reliable.
• Team Collaboration: Work closely with program staff to support, enhance, and promote communication and consistency in the delivery of services. Be an active participant in cross-functional initiatives and contribute to process improvements.
• General Clerical Support: Assist with various clerical duties including filing, mailings, phone coverage, and other administrative tasks as needed to ensure smooth program operations.
• Remote Work Availability: Maintain consistent availability for remote work, including attending virtual meetings, responding promptly to calls and emails, and conducting regular duties as scheduled.
• Professional Development: Attend all required staff meetings, supervision sessions, training programs, and contractual meetings. Participate in mandatory agency training and pursue relevant professional development activities to enhance your skills.
• Confidentiality Assurance: Ensure strict confidentiality is maintained in all aspects of the role, adhering to HIPAA regulations and agency privacy policies. Handle sensitive client information with the utmost discretion and professionalism.
• Additional Duties: Perform related work as required, demonstrating flexibility and willingness to support team needs as they arise.

Required Qualifications and Skills

To be considered for this position, candidates must meet the following requirements:

• Education: Associate degree or equivalent professional experience in a relevant field. We value educational backgrounds in business administration, human services, information technology, or related disciplines.
• Experience: Minimum of two years of experience in Human Services or a related field. Alternatively, applicable work experience working with diverse individuals and families with low incomes will be considered. We welcome candidates who have demonstrated commitment to serving communities in need.
• Education-Experience Equivalency: Additional appropriate education may be substituted for experience, or additional directly related experience may be substituted for education. We evaluate each candidate holistically to determine qualification equivalency.
• Technical Proficiency: Strong computer skills including proficiency in Microsoft Office Suite, email platforms, and comfort learning new software systems. Experience with database management is highly valued.
• Communication Skills: Excellent written and verbal communication skills with the ability to communicate professionally with colleagues, clients, and external partners.
• Organizational Abilities: Exceptional organizational skills with the ability to manage multiple tasks, prioritize effectively, and meet deadlines in a remote work environment.
• Attention to Detail: Strong commitment to accuracy and precision in all aspects of data entry and record keeping.
• Confidentiality Commitment: Demonstrated ability to handle sensitive information with discretion and maintain strict confidentiality standards.

Preferred Qualifications

While not required, the following qualifications will give you a competitive edge:

• Bilingual Capability: Fluency in Spanish is strongly preferred, as it will enable you to better serve our diverse community of clients and families.
• Prior Database Experience: Experience working with any of the following systems: Monday.com, CMS, CSG eConservation, HEATWAP, LIHEAP, or similar client management databases used in human services or government programs.
• Energy Services Background: Familiarity with energy assistance programs, utility services, or related community services sectors.
• Non-Profit Experience: Previous experience working in a non-profit organization or mission-driven environment.

Skills and Competencies for Success

Beyond formal qualifications, success as a Data Entry Clerk at arenaflex requires certain personal attributes and competencies:

• Adaptability: The ability to thrive in a dynamic work environment and adapt to changing priorities, new systems, and evolving program requirements.
• Self-Motivation: Comfort working independently with minimal supervision while maintaining accountability for deliverables and deadlines.
• Problem-Solving: Ability to identify issues in data or processes and proactively suggest solutions to improve accuracy and efficiency.
• Team Player: Genuine enthusiasm for collaboration and supporting colleagues to achieve shared goals.
• Empathy and Cultural Competency: Understanding of and sensitivity to the challenges faced by low-income families and individuals, with a commitment to serving diverse populations with dignity and respect.
• Time Management: Strong ability to manage your schedule effectively, balance competing priorities, and maintain productivity in a remote work setting.

Career Growth Opportunities

At arenaflex, we believe in investing in our employees' professional development and creating pathways for career advancement. As a Data Entry Clerk, you will have access to numerous opportunities for growth:

• Skill Development: Comprehensive training on multiple database systems and software platforms that are valuable in the human services sector.
• Career Pathways: Potential to advance into higher-level administrative roles, program coordinator positions, or specialize in data analysis and reporting.
• Professional Certification: Support for pursuing relevant professional certifications in areas such as nonprofit management, data analytics, or program administration.
• Cross-Functional Exposure: Opportunities to work alongside different program teams, gaining broad experience across our energy services and other community programs.
• Leadership Development: For high-performing team members, pathways to supervisory and management roles within the organization.

Work Environment and Culture

arenaflex is more than just a workplace—it's a community committed to making a meaningful difference. When you join our team, you become part of a supportive network of professionals who share your passion for service. Our culture is built on core values of compassion, integrity, collaboration, and excellence.

As a remote employee, you'll enjoy the flexibility of working from home while staying connected through regular team meetings, virtual check-ins, and collaborative projects. We provide the technology and tools you need to succeed, including access to necessary software platforms and IT support. We believe in maintaining a healthy work-life balance and trust our team members to manage their schedules effectively while meeting their responsibilities.

Our inclusive environment celebrates diversity and welcomes individuals from all backgrounds. We believe that diverse perspectives strengthen our ability to serve our community effectively. Regardless of your role at arenaflex, your contributions matter and are valued.

Compensation and Benefits

arenaflex is committed to providing competitive compensation and a comprehensive benefits package that supports your well-being, financial security, and personal growth:

• Health Insurance: Comprehensive medical, dental, and vision coverage to take care of your physical health.
• Financial Planning: Employer-sponsored retirement plan with company contributions to help you build a secure future.
• Time Off: Generous paid time off (PTO) policy that allows you to relax, recharge, and maintain work-life balance.
• Student Loan Support: Access to student loan forgiveness programs and tuition remission opportunities to ease your educational debt burden.
• Professional Development: Financial support for continuing education and professional development activities.
• Work-Life Flexibility: Remote work options and flexible scheduling to suit your lifestyle needs.
• Additional Perks: Pet insurance coverage and employee discount programs for added value.

Join the Arenaflex Family Today

If you're ready to make a meaningful difference in your community while building a rewarding career, we encourage you to apply for this position. At arenaflex, every team member plays a vital role in our mission to serve individuals and families in need. Your attention to detail, organizational skills, and commitment to confidentiality will directly impact our ability to deliver essential energy services to those who need them most.

We are looking for someone who is not just looking for a job, but a career with purpose. Someone who understands that behind every data entry task, there is a family depending on heating assistance during cold New England winters. Someone who takes pride in knowing that their work—though often behind the scenes—is essential to changing lives.

Apply now to join the arenaflex team and become part of an organization that values your contributions, supports your growth, and makes a real difference in our community. Together, we can continue building a stronger, more compassionate community where everyone has access to the resources they need to thrive.

Employment Type: Full-Time | Position Location: Remote (Work From Home) | Position Available Immediately

Ready to make an impact? Apply today and become part of the arenaflex family!