Head of Dental Billing (Founding RCM Lead)

About the position

Torch Dental is a rapidly growing start-up whose mission is to improve the lives of healthcare providers by simplifying supply ordering, providing transparent pricing, and modernizing a previously outdated ordering process. Torch Dental is targeting the $100+ billion office-based healthcare supply industry, starting with dental practices. Our innovative e-commerce software platform streamlines healthcare professionals’ procurement process and secures the best prices for products. Torch Dental has raised over $50+ million from top VCs including Bessemer Venture Partners, American Express, Health Velocity Partners, Felicis, and FJ Labs. We are a close-knit team that enjoys working together every day to solve real-world problems. We obsess over customer satisfaction, promote a strong bias for action, encourage team members to engage in impactful work, and foster a one team culture.

Responsibilities
• Act as the primary Dental Billing Subject Matter Expert (SME) to guide our product team in building automated tasks.
• Primary point of contact for office managers and dentists to gather feedback and troubleshoot billing issues.
• Stay ahead of annual ADA code changes and industry shifts in payer requirements.
• Develop standard operating procedures (SOPs) for how practices interact with our AI platform.
• Identify ways to build out the Billing Organization in a scalable way including full time and outsourced team members.
• Monitor and report on key performance indicators (KPIs) for effectiveness of billing processes.

Requirements
• 5+ years of experience in Dental Billing
• Experience handling complex claims, appeals and end to end workflows
• Expert-level knowledge of CDT codes and dental insurance archetypes (PPO, HMO, Medicaid).
• Deep familiarity with major Practice Management Systems (PMS) such as Dentrix, Eaglesoft, and Open Dental.
• Startup Mindset: Comfortable with ambiguity, rapid iteration, and working closely with technical teams.
• NYC-Based: Ability to work from our NYC office to collaborate with the founding team.

Nice-to-haves
• Experience working in a large DSO (Dental Support Organization) or a boutique dental billing firm.
• Previous experience in a "Product Specialist" or "Implementation" role at a health-tech company.
• Certification in Dental Billing (CPB) or Coding.

Benefits
• Competitive Salary + Early-Stage Equity
• 401(k) benefits with Empower
• Medical and dental coverage via Aetna
• Unlimited PTO
• Paid parental leave
• Fully stocked office kitchen for in-person team members
• An employee-driven culture with happy hours, team events, and other initiatives to celebrate our many successes