**Experienced Technical Customer Experience Representative – Hybrid Work Model at arenaflex**

• *Job Summary:**

Join arenaflex, a high-tech home security company, as a Technical Customer Experience Representative and be part of a dynamic team that's passionate about protecting the life you've built. As a hybrid employee, you'll split your time between our office and home, enjoying the best of both worlds. We're seeking motivated, ambitious, and self-starting individuals who share our values and are excited to grow with a high-performing team in our brand new site in Richmond, VA.

• *About arenaflex:**

arenaflex is a no-ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those that we protect. We're a high-tech home security company that's passionate about protecting the life you've built. Our culture cares just as deeply about the career you're building, and we want you to grow and thrive here.

• *Why are we hiring?**

We're growing and thriving, and we need smart, talented, and humble people who share our values to join us as we relentlessly pursue our goal of ensuring everyone feels safe in their own home. As a Technical Customer Experience Representative, you'll be part of a team that's dedicated to providing top-tier support to all customers with a goal of first call resolution.

• *Key Responsibilities:**

• Respond promptly, courteously, and knowledgeably to technical support inquiries
• Provide top-tier support to all customers with a goal of first call resolution
• Educate customers on system installation/use, and assist in troubleshooting
• Utilize prior customer support experience to enable customer success and happiness
• Use problem-solving skills to solve customer issues and address concerns
• Outbound calls to current customers to address issues, when needed

• *What You'll Bring:**

• Proven success in a phone-based customer service or call center position
• Ability to understand and determine root causes to customer issues
• Comfort with technology and ability to provide technical assistance for consumer electronics
• Proven record of outstanding attendance and timeliness in a structured environment
• Strong work ethic and the drive to contribute to company goals
• Clear and effective phone communication skills to ensure all customer issues are resolved
• Ability to work independently and in a team setting
• Ability to prioritize in a fast-paced environment and excellent time management skills
• Positive, can-do attitude and eager for continuous improvement
• Strong commitment to customer happiness and satisfaction

• *Must-Haves:**

• Eligibility for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS

• *Perks:**

• Shift Differential for Nights & Weekends
• Opportunities for Career Progression
• Medical, Dental and Vision Benefits Starting Day 1
• Matching 401k up to 4%
• Holiday Pay
• Paid Time Off
• Team Building Activities
• #BagelThursdays
• Employee Referral Programs $$$

• *What Values You'll Share:**

• Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them.
• Aim High - Always challenging oneself and others to raise the bar.
• No Ego - "no job too small" attitude, and open, inclusive and humble style.
• One Team - highly collaborative approach to achieving success.
• Lift As We Climb - A track record of investing in developing others and helping others succeed.
• Lean & Nimble - working with agility and efficiency to experiment in an often-ambiguous environment.

• *Work Environment:**

• Hybrid work model: split your time between our office and home
• Brand new site in Richmond, VA
• Collaborative and innovative work environment
• Opportunities for growth and development

• *Compensation:**

• Starting at $20 per hour, with opportunities for increases up to $21 per hour based on performance
• Comprehensive benefits package, including medical, dental, and vision benefits starting day 1
• Matching 401k up to 4%
• Holiday pay and paid time off

• *How to Apply:**

If you're a motivated, ambitious, and self-starting individual who shares our values and is excited to grow with a high-performing team, apply now to join arenaflex as a Technical Customer Experience Representative. We're an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

• *Equal Opportunity Employer:**

arenaflex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We are committed to full support of qualified individuals in hiring and employment. In keeping with this commitment, we will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected].