Experienced Student Success Coach – Academic Support and Retention Services

Posted 2026-05-06

Remote, USA Full-time Immediate Start

Imagine a career where your success is measured by the progress of those you serve: aspiring college students. You can inspire others to realize their academic potential, reach their educational goals, and make the most of their abilities with arenaflex. Our team is committed to making a difference, one amazing student at a time. We invite you to do the same in this exciting role.

*About arenaflex**

arenaflex is a leading provider of innovative education solutions, dedicated to empowering students to achieve their academic and professional goals. Our mission is to provide a supportive and inclusive learning environment that fosters academic excellence, personal growth, and career success. We are passionate about making a positive impact on the lives of our students and are seeking a talented and compassionate Student Success Coach to join our team.

*Job Summary**

As a Student Success Coach at arenaflex, you will play a vital role in supporting students throughout their education program. You will work closely with students to empower them to achieve academic excellence, overcome challenges, and develop the skills necessary to become lifelong learners. This is a remote opportunity, allowing you to work from the comfort of your own home office.

*Key Responsibilities**

Support enrollment, student development, and retention services while ensuring a quality learning experience for students.
Manage a group of assigned students and coach each through their degree program, providing proactive and timely outreach to ensure their academic success.
Encourage and support students through daily and weekly outreach, helping them to develop skills and knowledge for academic success.
Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests, and offer guidance and support to help them overcome obstacles.
Offer and teach students how to use resources to help maximize their success, including resume and career development support.
Become a certified resume reviewer to provide expert guidance on resume writing and career development.
Serve as a liaison for students, enabling them to connect with various departments and resources within arenaflex.

*Requirements**

Bachelor's degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent).
Two or more years of experience in academic/admissions support, customer service, human resources, and/or counseling.
Knowledge of academic policies and procedures.
Ability to learn technical skills quickly.
Excellent communication and listening skills, including a pleasant phone manner.
Strong customer support focus and attention to details.

*Preferred Qualifications**

Master's degree in a related field (e.g., education, counseling, or a related field).
Experience working in a higher education setting.
Certification in a related field (e.g., Certified Professional Resume Writer).

*What We Offer**

Competitive salary range between $23 and $24 per hour.
Paid time off.
Comprehensive medical, pharmaceutical, dental, and vision benefits.
Health savings and flexible spending accounts.
401(k) Savings Plan.
Life and Disability Insurance.
Tuition assistance.
Employee Stock Purchase Plan.
Additional benefits including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits to select from.
Opportunity to become a Certified Professional Resume Writer through paid certification by PARWCC (Professional Association of Resume Writers and Career Coaches).

*Work Environment and Culture**

Work from the comfort of your own home office.
Collaborative and supportive team environment.
Opportunity to make a positive impact on the lives of students.
Flexible scheduling to accommodate your needs.

*How to Apply**

If you are a motivated and compassionate individual who is passionate about supporting students to achieve their academic and professional goals, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.